FL
Frederik L
Active since Jul 2018
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
Vodacom ********* Cancellation Process Trap
This review is about ethics, fair business and being honest. Today, I cancelled a Vodacom phone contract early. I expected some resistence, but not a deliberately overly complicated process. 1. I went into Vodacom Somerset Mall to cancel my mother in law's contract, with her. I was immediately was told "they do not do that", I have to call the number. I was essentially encouraged to leave the shop and go home, nothing they can do here. 2. I picked a seat in the corner with my mom un law, and we phoned. Nice lady, after 10 minutes got them to "email me a quote". 3. I was sold that I had to pay the early termination fee at a shop. Get a receipt, and email both the a supp**** email address for processing. 4. Paid in the shop. Zero assistence, once paid, person left me there, and again I helped my 81y old mom to send the email with the required attachments to the email embedded in the PDF quote. Right, lets reflect: 1. Is the process to cancel a contract as easy to do for customers as signing up? Especially for a senior citizen? NO. 2. Is this process likely to trap certain people against their will because it is simply too complicated ? YES 3. Would you say this is deliberate? YES Please do not support companies doing this. See Afrihost and alternatives that gives customers the control they ethically deserve.
106 replies
19 months ago
Please do your research and fact check ozone treatmentfirst
After I heard RSG broadcast ads for this company, and hearing they sell ozone generators for R22000, please do some fact checking before you buy anything from them. https://en.m.wikipedia.org/wiki/Ozone_therapy Also, read up on basic health information published on this topic of "alternative" treatments using ozone. Also note that ozone generators are easy to get hold of and cost a fraction af the selling price.
0 replies
76 months ago
ET Nice is ignoring customer phone calls
I am trying to each ET Nice in the Western Cape in South Africa. It appears that contacting them by telephone is not an option. I have tried: 1) 021 982 8556 and 2) 021 404 0800 The first phone rings, but no one picks up. The second number is always busy. Terrible.
0 replies
87 months ago
Case of gross abuse of FNB partnership and misleading potential customers - you be the judge
I would like to report the following email from Outsurance: I am in the process of registering a bond with FNB. The process is being driven by appointed attorneys. FNB is a small cog in the wheel, providing an instruction to the attorneys for funding via mortgage. Then out of the blue, this vulture descends on me... Let us analyse the wording and subtle manipulations: > Good Day Mr Lotter, > I trust this mail finds you well. Great we are very polite. > You've recently applied for a bond with FNB , which > has been approved and instructed to the attorneys > -Congratulations! Now trying to present an air of authority. Trying to show me that they are on the inside of the deal with FNB. They even appear to know about the movement of instructions from FNB to my attorneys. Very clever, but deliberately misleading. > One of the conditions of your bond is that the > insurance for the structure needs to be finalized > prior to registration, I am trying to contact you to > assist with this process which will take less than > 10 minutes, as I have received your details from FNB. OK now they are moving from authoritative to being demanding. They are using their authority established in the previous paragraph and abusing the typical anxiety associated with buying a property to very subtly infer that the process could be deadlocked if I don't contact them. > Kindly advise (via email) of a suitable time for me to > give you a call at your earliest convenience. This is a gross abuse of a relationship with FNB, and clearly a deliberate attempt to mislead a customer into believing the next required move is to contact them for building insurance. I am deliberately not giving any personal information here as my aim is not a personal attack. The purpose of this is to hold abusive companies responsible, and it allows other people to either agree or disagree with my interpretation of the situation. The aim of such a marketing email should be to provide a customer with an offer, and allow the customer to freely choose the best option.
105 replies
94 months ago
SMS following non-payment of Credit Card after holiday
I am a platinum customer, so I would expect that means that ABSA has some level of appreciation for me, and trust in me. I pay a premium monthly for this "privilege" and I would expect some level of professionalism from ABSA (for ANY account holder). However, I got the following SMS from ABSA following the school holidays: "Dear ABSA Client, regrettably we have not received the overdue amount on your credit card account. Remember: Non-payment of your account is reported to the national credit bureaus which are used by banks, financial institutions and retailers. This could affect your ability ability to obtain credit in the future. Contact us on ..." OK, so ABSA is going to really mess up my life in this country because I forgot to pay my credit card which I used this holiday? 1) If this is true, it would be the irresponsible and mean. The fact that I did not transfer money from one account into the other just not justify what the message is proposing. In fact, I feel that receiving a message with this wording is completely unprofessional, and it clearly paints a picture of how ABSA see me as a customer. I am not going to support a business with such a view of me as a customer. 2) If this is just a threat, as in a tactic based on fuzzy wording to get me to pay: Well, I am out of here. I am no cheap idiot you can just scare to make me jump. I am not going to support a business with such a view of me as a customer. I already have a Capitec Account. I will be migrating.
53 replies
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