RJ
ros J
Active since Aug 2018
5
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0
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Reviews
5 reviews34 months ago
Afriski is not worth it
Afriski specifically asked for a review via a link on another platform, so as I've done the effort, I just copied it & post it here as well: Staff are friendly & the unit is clean. Checking in at 13:00 takes an hour & by 16:00 units are not cleaned yet. The TV & some heaters are broken & don't have gas. Cutlery are dirty & limited. Garbage lies outside below the windows. There is no wifi, wood or charcoal & no food at the restaurant except cheese sandwiches. Amenities, buildings, walkways etc are broken & not maintained. Restaurant toilets are broken & dirty with cigarette buds & apparent faeces on the floor. Drunk guests at the restaurant at 15:00 are bothering & uncomfortable to families. But the kids wanted to see snow, so mission accomplished. But for that, given the above & their prices rather stay at Oxbow or Sani. And for skiing go to Europe.
0 replies
65 months ago
WARNING!!! PELICAN EXPRESS AND/OR MR SHOPPER MAY BE A SCAM!
They may be a scam, together with MR SHOPPER. They simply don't deliver, despite various explanations. Should this change, I will note it here.
0 replies
65 months ago
WARNING!!! MR SHOPPER AND/OR PELICAN EXPRESS MAY BE A SCAM!
They may be a scam, together with PELICAN EXPRESS. They don't deliver, despite various explanations. Should this change, I will note it here.
56 replies
93 months ago
CONFIRMED: DISCOVERY INSURE REFUSES TO RESOLVE COMPLAINTS
Yet another 2 weeks has passed without any feedback from Discovery Insure. I still have no answers to my queries or any idea when the vehicle will be repaired. They now even refuse to answer my broker's queries. My review hereon on 2 August read: "On 19 June 2018 our vehicle, insured with Discovery Insure, was accident damaged and a claim was lodged. On 20 June they advised being "busy" with with the claim and will be in 'touch'. On 21 June my broker advised them to contact him directly. On 3 July 2018, I complained about not receiving any update, queried the delay and the exact whereabouts of the vehicle, as their tracking app indicated that it was being driven (which may cause further damage), while speeding and braking harshly (which negatively impacts on rewards) and advised that in the event of undue delay, I will recover costs for alternative transport. On 4 July, they authorised the claim, instructed repairers and supplied the assessment, dated 22 June, which did not include interior damage or note the contents of spare wheel compartment containing various emergency equipment. On 5 July I advised them thereof and again queried the delay of 2 weeks after the assessment and the exact whereabouts of the vehicle. They advised that they will revert regarding the delay and that the app activity was due to the vehicle being taken to various dealerships for further assessments. I then also queried this and sought proof thereof. On 12 July, I complained again about not receiving any reply. On 13 July I sent them screenshots from the app indicating that the vehicle travelled 30 times and 535km after the accident. On 26 July I complained again about not receiving a reply and demanded answers to my queries in 7 days, being today, failing which I will regard it as their refusal to so answer and to resolve the complaints. On 1 August the repairer advised that they are awaiting parts for vehicle. I then requested Discovery Insure to provide us with alternative transport and again requested answers to my queries and that they further correspond with my broker. I have not received the answers to my queries. Accordingly, Discovery Insure refuses to explain their delay (which has now become unduly long), their tracking app's activity and refuses to take responsibility for the prejudice it causes us. My advice to readers hereof are to seek insurance cover elsewhere, because it is when you claim that you realise what you pay for.. or what you paid less for." Thereafter I received an email from their Preveshen Naidoo, simply saying that he is investigating it and will provide feedback (I received none). On 13 August, I received an SMS from McCarthy Toyota Midrand, saying that the vehicle is booked for an appointment on the 14th. I phoned them and they said that it was booked by the repairer and was for diagnostics. On even date, my broker requested feedback from Discovery Insure's Retha Joubert, who then said that although their Althea van der Sandt previously confirmed that she "addressed it" (which she did not), she asked her again to assist, but who then simply said that Preveshen Naidoo gave me feedback (which he did not) and that she told Viksha Rajkumar-Narraidu to "manage" it, but who then simply emailed me on the 14th, saying that "..the issues have been resolved.." (which it has not). Today, I received an SMS from the repairer, saying that the vehicle went back to Toyota again today. As this insurer clearly has no interest in customer service or complaints due thereto, I highly recommend against entering into a policy with them or cancelling it soonest, to avoid being in this position, where the only option left, apart from incurring substantial litigation expenses, is to complain to Ombud for Short term insurance.
0 replies
94 months ago
DISCOVERY INSURE'S REFUSAL TO RESOLVE COMPLAINTS
On 19 June 2018 our vehicle, insured with Discovery Insure (hereinafter "Discovery"), was accident damaged and a claim was lodged. On 20 June they advised being "busy" with with the claim and will be in "touch". On 21 June my broker advised them to contact him directly. On 3 July 2018, I complained about not receiving any update, queried the delay and the exact whereabouts of the vehicle, as their tracking app indicated that it was being driven (which may cause further damage), while speeding and braking harshly (which negatively impacts on rewards) and advised that in the event of undue delay, I will recover costs for alternative transport. On 4 July, they authorised the claim, instructed repairers and supplied the assessment, dated 22 June, which did not include interior damage or note the contents of spare wheel compartment containing various emergency equipment. On 5 July I advised them thereof and again queried the delay of 2 weeks after the assessment and the exact whereabouts of the vehicle. They advised that they will revert regarding the delay and that the app activity was due to the vehicle being taken to various dealerships for further assessments. I then also queried this and sought proof thereof. On 12 July, I complained again about not receiving any reply. On 13 July I sent them screenshots from the app indicating that the vehicle travelled 30 times and 535km after the accident. On 26 July I complained again about not receiving a reply and demanded answers to my queries in 7 days, being today, failing which I will regard it as their refusal to so answer and to resolve the complaints. On 1 August the repairer advised that they are awaiting parts for vehicle. I then requested Discovery Insure to provide us with alternative transport and again requested answers to my queries and that they further correspond with my broker. I have not received the answers to my queries. Accordingly, Discovery Insure refuses to explain their delay (which has now become unduly long), their tracking app's activity and refuses to take responsibility for the prejudice it causes us. My advice to readers hereof are to seek insurance cover elsewhere, because it is when you claim that you realise what you pay for.. or what you paid less for.
212 replies
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1 Star
5 (100%)