AR
Andrew R
Active since Aug 2018
3
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3 reviews26 months ago
Changing the deal at the last minute
I test drove a Ford Everest Next Gen Platinum at Motus Ford Kempton Park, and a short while afterwards I negotiated a price and discount and received a formal quote on Monday 26 February 2024 with a stated validity of 5 days. I needed to speak to WeBuyCars and Weelee about my existing car before I could confirm the deal with Ford. On Friday the same week, on 1 March 2024, and within the 5 day validity period I gave the go ahead and asked for a proper pro-forma invoice with banking details so I could make the payment. The discount was cut back by R8,700. I rejected it and while it was improved it was still R5,000 short of the original discount offered. On principal it is very poor from the dealership. I will be reporting the matter to Ford South Africa as the validity period was not adhered to.
0 replies
56 months ago
Rather use someone else
Rainbow Refrigeration & Air-Conditioning installed a fairly standard Samsung 12000BTU split unit in small computer room in our home. There is IT equipment in the room which does generate some heat, but the room is only two square meters in size and the Samsung unit was specificed by Rainbow as more than sufficient to cool the room 24/7. The unit worked at first but eventually the temperature in the room started rising. By the time we had reached January 2021 we had had enough and started asking Rainbow to fix or replace the unit. It is now September 2021 and despite coming out to our house several times they are unable to fix the unit and/or their installation work. The only positive I can take from the scenario is that they have actually come back several times, but the disruption that all of these visits cause is substantial and frustrating. Customers should be aware that they won't necessarily rush back, it will be on their terms when they have spare time. They maintain there is nothing wrong with the unit so by their own admission the issue can only be with their own workmanship. All indications are that there is a leak in the system but they cannot find it in 9 months of trying. Despite the very long time that our unit has not been operating properly we are definitely not a priority to Rainbow. It is common for the technician to only arrive late in the day when there is limited time for him to achieve anything. He simply re-gasses the unit and leaves. He knows full well that the unit will start failing again in about two weeks due to the leak. Customers should be aware that when dealing with Rainbow staff you will often not get a response to your questions. Their technical failings aside it is being ignored that customers will find the most frustrating. It will be up to the customer to keep chasing Rainbow to get information about what work was done, what is the next step, and when are they coming back. We have reached the point where we will now need to pay another company to come out and redo the installation work that Raindbow cannot get right, or just replace the entire unit with a new one. It is honestly worth spending another +-R10,000 not to have to go through all of this drama with Rainbow.
53 replies
60 months ago
Poor service
Prospective customer of Eagle Eye Bird Control should be aware of the following: their bird wire does not work, ***eons can easily walk on the wire and build their nests on top of it, the wire eventually sags and serves no purpose, all of the bird wire installed at our home failed to achieve anything which is when we moved onto the bird spikes, their bird spikes do not work, the first issue we encountered is that the installation team leaves gaps between the spikes and also at the edges of the walls providing a space for the birds to land and simply hop over the spikes, even after resolving that we found that on a larger ledge the ***eons are capable (even in a tight space with a roof overhang) to fly over the spikes and land on the ledge and from their they are able to rip the spikes off and throw them to the ground, this indicates that the glue used is either too weak or insufficiently applied, their rotating mirror reflectors do not work, as we were willing to try everything we installed these unsightly devices and unfortunately they were no deterent at all and instead the ***eons new best friend, the only thing they achieved was to create a disco ball effect inside our neigbours house and we had no choice but the remove them While all of this is disappointing and a lot of money was spent installing all of these devices the big problem is that Eagle Eye Bird Control almost never stick to their word, or properly listen to their customers and the overall service experience is poor: If you tell them to fill any and all remaining gaps so there is literally nowhere for the ***eons to land along a 12m stretch they will come to you with 4 spikes which is obviously insufficient. If they tell you they will come out today, expect them to either not come at all with no contact or to cancel and promise to call you back to reschedule. You will then need to chase them as they will not come back to you. I would budget about 2 weeks from the day they say they are coming out to when they will actually arrive. It is typical that the team that arrive have not been briefed and so you must be physically present to brief and manage the team as the customer. They will also most likely not have brought the products needed to do the job, and so they will then have the reschedule and so the trend of delays and failed promises continues. Should you request a refund for any failed work you will simply be ignored.
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