RR
Rainbow Refrigeration
Unclaimed Business
RR
Rainbow Refrigeration
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Business & Legal Services
#10NPS Score
0Unlikely
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Charlene M
1 reviews | Active since Jan 2020
22 Nov 2023, 09:30
Bad Customer Service
Shocking Service takes two weeks for a technician to come out after logging a call, for a recently installed unit.
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Charlene M
1 reviews | Active since Jan 2020
22 Nov 2023, 09:30
Bad Customer Service
Shocking Service takes two weeks for a technician to come out after logging a call, for a recently installed unit.
0
Replies (0)AR
Andrew R
1 reviews | Active since Jan 2020
10 Sept 2021, 07:28
Rather use someone else
Rainbow Refrigeration & Air-Conditioning installed a fairly standard Samsung 12000BTU split unit in small computer room in our home. There is IT equipment in the room which does generate some heat, but the room is only two square meters in size and the Samsung unit was specificed by Rainbow as more than sufficient to cool the room 24/7. The unit worked at first but eventually the temperature in the room started rising. By the time we had reached January 2021 we had had enough and started asking Rainbow to fix or replace the unit. It is now September 2021 and despite coming out to our house several times they are unable to fix the unit and/or their installation work. The only positive I can take from the scenario is that they have actually come back several times, but the disruption that all of these visits cause is substantial and frustrating. Customers should be aware that they won't necessarily rush back, it will be on their terms when they have spare time. They maintain there is nothing wrong with the unit so by their own admission the issue can only be with their own workmanship. All indications are that there is a leak in the system but they cannot find it in 9 months of trying. Despite the very long time that our unit has not been operating properly we are definitely not a priority to Rainbow. It is common for the technician to only arrive late in the day when there is limited time for him to achieve anything. He simply re-gasses the unit and leaves. He knows full well that the unit will start failing again in about two weeks due to the leak. Customers should be aware that when dealing with Rainbow staff you will often not get a response to your questions. Their technical failings aside it is being ignored that customers will find the most frustrating. It will be up to the customer to keep chasing Rainbow to get information about what work was done, what is the next step, and when are they coming back. We have reached the point where we will now need to pay another company to come out and redo the installation work that Raindbow cannot get right, or just replace the entire unit with a new one. It is honestly worth spending another +-R10,000 not to have to go through all of this drama with Rainbow.
Helpful (0)
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Andrew R
1 reviews | Active since Jan 2020
10 Sept 2021, 07:28
Rather use someone else
Rainbow Refrigeration & Air-Conditioning installed a fairly standard Samsung 12000BTU split unit in small computer room in our home. There is IT equipment in the room which does generate some heat, but the room is only two square meters in size and the Samsung unit was specificed by Rainbow as more than sufficient to cool the room 24/7. The unit worked at first but eventually the temperature in the room started rising. By the time we had reached January 2021 we had had enough and started asking Rainbow to fix or replace the unit. It is now September 2021 and despite coming out to our house several times they are unable to fix the unit and/or their installation work. The only positive I can take from the scenario is that they have actually come back several times, but the disruption that all of these visits cause is substantial and frustrating. Customers should be aware that they won't necessarily rush back, it will be on their terms when they have spare time. They maintain there is nothing wrong with the unit so by their own admission the issue can only be with their own workmanship. All indications are that there is a leak in the system but they cannot find it in 9 months of trying. Despite the very long time that our unit has not been operating properly we are definitely not a priority to Rainbow. It is common for the technician to only arrive late in the day when there is limited time for him to achieve anything. He simply re-gasses the unit and leaves. He knows full well that the unit will start failing again in about two weeks due to the leak. Customers should be aware that when dealing with Rainbow staff you will often not get a response to your questions. Their technical failings aside it is being ignored that customers will find the most frustrating. It will be up to the customer to keep chasing Rainbow to get information about what work was done, what is the next step, and when are they coming back. We have reached the point where we will now need to pay another company to come out and redo the installation work that Raindbow cannot get right, or just replace the entire unit with a new one. It is honestly worth spending another +-R10,000 not to have to go through all of this drama with Rainbow.
0
Replies (0)LK
Liz K
1 reviews | Active since Jan 2020
17 Feb 2021, 06:54
HORRIBLE SERVICE
HORRIBLE SERVICE I can not complain about their service as their is nothing - I did pay for a service and some fixings up on my microwave -and TV this was 5/10/20 they brought it back worse - making noises paid R 450 and the TV worked less than a week paid R500 on that - its now 2021/02/17 and still not fixed - they do not worrie to give you a call -any feedback or update - they can not even return a call - I will not recommend this people - They rely do not care about Client service - take your money - and give nothing back in return. HORRIBLE SERVICE
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Liz K
1 reviews | Active since Jan 2020
17 Feb 2021, 06:54
HORRIBLE SERVICE
HORRIBLE SERVICE I can not complain about their service as their is nothing - I did pay for a service and some fixings up on my microwave -and TV this was 5/10/20 they brought it back worse - making noises paid R 450 and the TV worked less than a week paid R500 on that - its now 2021/02/17 and still not fixed - they do not worrie to give you a call -any feedback or update - they can not even return a call - I will not recommend this people - They rely do not care about Client service - take your money - and give nothing back in return. HORRIBLE SERVICE
0
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Cecil S
1 reviews | Active since Jan 2020
1 Nov 2019, 08:37
Stay away from Rainbow Refrigeration!
I bought a secondhand Rainbow Refrigeration branded heat pump from a private party. The unit was not working as expected and needed possible repairs. After phoning the offices of Rainbow refrigeration to inquire about the heat pump and getting someone to come out and take a look, I was referred to the owner Robert. After numerous calls, I eventually managed to get hold of Robert and explain my situation. He mentioned they might have to send someone out to take a look and that I should send him my address information so he could take a look at sending someone out. I thereafter inquired a few times with Robert via whatsapp (as I was unable to get hold of him on the phone) for any update on when someone will be able to come out. Messages gets read but not responded on. I eventually phoned the offices back and explained my situation after which Jose took down my number and said he will confirm with Robert about the situation. I again had to phone back the following day after Jose failed to phone me back as promised only to be told that Robert said they are to busy to assist. A quick reply via whatsapp to one of my 3 messages with this response would've sufficed but instead I had to phone these guys about 8 times! If you are looking for bad after sales service, give these guys a go
Helpful (0)
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Cecil S
1 reviews | Active since Jan 2020
1 Nov 2019, 08:37
Stay away from Rainbow Refrigeration!
I bought a secondhand Rainbow Refrigeration branded heat pump from a private party. The unit was not working as expected and needed possible repairs. After phoning the offices of Rainbow refrigeration to inquire about the heat pump and getting someone to come out and take a look, I was referred to the owner Robert. After numerous calls, I eventually managed to get hold of Robert and explain my situation. He mentioned they might have to send someone out to take a look and that I should send him my address information so he could take a look at sending someone out. I thereafter inquired a few times with Robert via whatsapp (as I was unable to get hold of him on the phone) for any update on when someone will be able to come out. Messages gets read but not responded on. I eventually phoned the offices back and explained my situation after which Jose took down my number and said he will confirm with Robert about the situation. I again had to phone back the following day after Jose failed to phone me back as promised only to be told that Robert said they are to busy to assist. A quick reply via whatsapp to one of my 3 messages with this response would've sufficed but instead I had to phone these guys about 8 times! If you are looking for bad after sales service, give these guys a go
0
Replies (0)MP