EC
Elaine R
Active since Aug 2018
6
Reviews
0
Industries
Reviews
6 reviews29 months ago
Disgusted is the only word I can use!
I wish there was a 0 star option! I placed an order on 25 November, only to find out 9 DAYS LATER that they don't have stock and the order was canceled. That was way past the date it was supposed to be delivered already. Now they have the audacity to make me wait on THEIR refund turnaround time when the mistake was clearly on their side. Completely *********** and Makro should be ashamed! After several complaints there is no assistance and their call centre also have no clue of what's going on in the company.
129 replies
33 months ago
********* - Changing policy without customer consent
They changed my policy choice and debit order WITHOUT contacting me beforehand. Then when I query it they say that I have to take out Gap cover for all dependents on my medical aid and can't take it out for main member only. The premium is now 3 times more than what I signed for and that without consent!!! Then they tell me they cant stop the debit order because it's already through to collections. Completely ********* and most likely ******* as well. You'll never see me again.
120 replies
68 months ago
Pathetic application process
I did an entire application online for an in-store card with credit. Accepted everything I had to, then had to phone in and go through the ENTIRE process again when I told the guy i don't have a lot of time. After a painful 15 minute call that I had to rush, the call just got dropped. I am completely disgusted at the moment. Truly NOT a luxury brand in my eyes!!!!!!!!
0 replies
78 months ago
Worst account to deal with EVER
This practice's accounting department needs to be improved somehow. I received an account for the first time 3 months after date of admission. Since then I have made partial payments as per my arrangement with them. I skipped a month due to the fact that they "couldn't pick up my payment because I was using the wrong reference" - which was not the truth because I used what was on the statement. They then hand me over without informing me, and after back and forth emails they refuse to withdraw the handover - even now with my account being paid off I'm still being pestered by these debt collectors. Would avoid this medical practice by all means if you don't have full cash payment upfront.
0 replies
87 months ago
FNB EXTREMELY BAD SERVICE
I am FURIOUS with FNB to say the very least! I went over to the Broadacres Branch on the 9th of February to open an account and apply for a credit card so that I can close my account with my current bank and move everything over to FNB. I was told by the consultant that it would take 24 hours for the funds to reflect in my credit card and up to 7 working days to receive my card. She did everything electronically and confirmed a few details, never asked for my payslips, however I thought that she may have had it on her system so I didn't make much of it. When my funds didn't reflect that Monday I called the call centre and they told me they need my payslips, which I then sent, after another day or 2, I followed up again and the consultant told me that they didn't received all the payslips, so I sent it AGAIN. between the call centre and the consultant I have heard different stories about the lead time so didn't know what to believe. I have been following up almost every day up till now and all I get is that my application is escalated and will have feedback in 24 - 48 hours. It has been almost 2 weeks now and no proper feedbac****!!!!
105 replies
93 months ago
Bad service delivery and taking too long to process claims!
Why does Bonitas have the chat option if there is never someone to assist you? Bonitas is also not paying my last claim submissions that is supposed to be covered and claims that are being submitted takes longer than a month!!
106 replies
Review Distribution
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1 Star
6 (100%)