MB
Michael B
Active since Aug 2018
7
Reviews
0
Industries
Reviews
7 reviews15 months ago
***** ISSUE - IMPOSSIBLE TO CONTACT BOOKING.COM
I have had a ***** booking made against my credit card. But trying to contact them to report is impossible! There is no general email address and can only use a past booking to contact them which is not correct or fair. Their website provides no good way to contact them therefore they are avoiding any way for their members to claim a refund. Just appalling and recommend others to not use Booking. com to avoid this ***** scenario as I have. No way to claim back thousands on a booking made to my credit card I did not make.
0 replies
37 months ago
DOTSURE - new quote versus repricing the premium of an existing policy item similarly. Not fair or OK. Mike
DOTSURE or previously Hollard have always been good and fair. However, I am very disappointed with them right now. I recently added a new iPhone 14 to my policy at full replacement value. The premium of R264,80 was only approx R13 and R30 more than the 2 iPhone 8 cellphones currently on the policy. But the iPhone 8 have an insured value of under 60% of he iPhone 14. I checked a DOTSURE quote to insure or add another iPhone 8 to my policy and this this could be done at a premium about R100 less than I am paying. I have queried this point and DOTSURE absolutely will not reduce my premium without me reducing my insured value. Summarising; DOTSURE are prepared to offer a new client a premium 60% of that of an existing client for the same item who has an excellent track record with the company. My cars are insured with Outsurance and am now to get a quote for my House contents and all risk items because of this silly response from DOTSURE.
53 replies
57 months ago
Laptop upgrade at Matrix
Recently I began my realising my i5 laptop was having problems and becoming slower & slower. Having cleaned my machine and checked for virus, surplus data and registry problems I had to accept my Harddrive was giving problems. I investigated and discussed with knowledgeable friends the symptoms and concluded and upgrade was needed. As a self employed contractor working from homre my laptop is my work life. Having had recent good service from Matrix Warehouse Alberton I went there to discuss my options and cost. I spoke with Lirenzo Reddy at the Technical section and received a quote on the best way forward which I took a day or so to digest. Last week I took my laptop and had Lirenzo upgrade the RAM from 4Gb to 16Gb and replace my convention 1Tb harddrive with a 1TB SSD. The old drive was cloned to the new SSD (which took extra time as became clear the old drive was failing having several bad sectors). I am thrilled with the result as every piece of data was copied successfully and my computer screens looked as they were before however, the speed and performance improvement is fantastic and cannot thank Lirenzo and Matrix Alberton enough for sound advice, great technical work and best pricing around. I would recommend their service to anyone and everyone. Michael Birch
53 replies
57 months ago
Aramex Courier Service
After previous occasions of on-time delivery service I regretfully am reporting an incidence of very poor service in delivery of a small parcel. The summary is: 16 July 21 - drop the item at a PostNet outlet. Unfortunately, the house number was written incorrectly which I accept I did not notice the error (13 instead of 19) The following week on the 19 & 21 delivery was attempted but as per above to the incorrect address. My query is; why driver not call the recipient cell number provided. The recipient was no more than 100m away and in the house. Following this,, no call to me to check details and inform. Monday 26th I call Aramex call Centre to enquire. The incorrect house number identified and all other details verified. I requested the delivery driver should call the recipient cell or mine if a further problem. On the Tracking record delivery was attempted again on 28th but unsuccessful. The recipient or spouse was in the house and available all day and no one came to the house or called a cell number to inform of difficulties. Why Not? On 29th I spoke with a Call Centre again to register my dissatisfaction and was told it would delivered that day. I confirmed an adult would be available at the house - the tracking says - 9:16am 'Out for Delivery' then replaced by 9:38am 'Under processing at operations facility'. No delivery took place. If any of the delivery drivers had called the recipient cell this item would have been delivered on the 22nd or 23rd. Some one on the delivery side is not being completely honest and briefing / training the drivers sufficiently. I have just called the Call Centre again to complain to a 3rd agent who is not responsible for the poor operations/ delivery service. What has gone wrong at Aramex? A management rep is welcome to call me to ascertain any learning points. Mike
0 replies
64 months ago
DO NOT GO TO AMPATH FOR A TRAVEL COVID TEST!
In mid December I and my family went to Ampath Clinton Hospital branch for Covid 19 test prior to holiday travel. We had been advised by a very efficient Call Centre lady that this would be covered by Medical Aid and the testing branch would not require cash / card payment. This was not the case and immediate payment was required as the branch would not put through the procedure to Discovery. Secondly and much worse, Discivery were initially unable to re-imburse the claim because Ampath did not put the our GP name and Ref No on the Test Result pages and Final Statements as the referring doctor.. Watch out for this, they used a "Jessica Trussler and their own Practice number - why only they know! The Discovery Call Centre Agent (Amy) was great and called twice to request a corrected statement to which Ampath twicw refused. On calling Discovery again I spoke to a very helpful and understanding Supervisor/Manager (Gamba) who assured he would resolve the matter for me from a 'Discovery Good Service' aspect but would be calling Ampath to understand why they did not follow proper procedure. Kudo to Discovery for their efforts (I hope as haven't been re-imbursed yet) but serious condemnation of Ampath for their poor service and process for the Covid19 Travel testing aspect. Mike B
0 replies
70 months ago
Great Service.
We had excellent service from Adams Doors in Meyersdal They came on time, replaced a faulty motor and serviced both doors at the best price. Thank you guys.
0 replies
93 months ago
Your bad service FLYSAFAIR
Today 16 August 2018 I tried to use the Visa Connect payment channel to pay for a return flight Cape Town - Joburg. Because i had already selected the flights when i joined the VisaConnect payment process, when i followed through with the payment i did not see the step whereby i could apply todays discount code of VC2018 (20%). It may have been there but was not obvious with me using a different set of steps - but what really frustated me was that when i contacted FlySafair callcentre they did not find a way to help resolve the matter even though i escalated to a Callcentre supervisor and then a Manager. They offered to cancel the flight and give me a voucher but i would still have re-book and pay from my pocket again for the flight. The difference was only about R400-00 but it is a sum i do not have at this moment in time and i certainly cannot pay again for the flight - but still they said there is nothing else they could do! There is always some way to help and I am so dissappointed with FlySafair after all the excellent service i have seen and received for the last 3 years flying with them. Probably 250 times! This poor response will cost them far more than R400-00 as i will revert to Kulula & BA where with Vitality the price difference is usually small. Your BAD FlySafair
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
2 (28.571428571428573%)
1 Star
2 (28.571428571428573%)