JD
Jacoba W
Active since Aug 2018
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
Horrible service the last two months
I have not had problems until recently. The previous month my payment was debited and it wasn't picked up by their system until two days later and they already blocked my phone. The last 4 weeks I have tried to change my banking details with them. Empty promises of returning phone calls. The online payment system does not work and basically no assistance in changing my banking details for four weeks. Now my devices has been blocked again and there is no assistance on how to make a payment to unblock it. I am really frustrated with the situation and the contact person refuses to give their name so I can escalate the situation
0 replies
12 months ago
Horrible service
Horrible service. Phone number not working and they do not reply via email or website and they deducted R249 from my account. Please stay away!
0 replies
58 months ago
Horrible service
Took my mom who is 85 for her vaccination and the staff chased us out to wash the floor at 9:37 in the morning. They were extremely rude and didn’t offer seats to the people who couldn’t stand.
0 replies
71 months ago
Useless service
I have never experienced such bad service in my life. Day one of moving in, the agent sends her husband, who doesn't do an inspection with me at all. The first week has been horrific. I didn't know when the garbage truck is coming, how the prepaid water meter works, which washing line is mine to use. Firstly, the shower doesn't drain and flat flooded, that was sorted. There was no electricity on for the motor gate on the 15th of June 2020,needles to say, I am still waiting for that to get fixed after how many calls and pleading. I will not fix it myself as I was an hour late for work and I do understand that things like this happen, but I told the agent that I should be home by 4pm and she has not attempted to even come and look at the problem, not to mention fix it, it might have been too much work. Today a pipe bursted and to phone the agent, Belinda Schutte, is of no use as she doesn't take my calls. I am so fed up and disgusted that I'm ready to look for another place with a better rental agency. Then you must hear of their office politics and fighting over property. Phoning the head of the agency does not help at all. All he is concerned about is that it will cost money to fix the motor gate...seriously? He was very quick to tell me that they will charge me for it. I am going to refuse to pay it cause they had 9hours to fix it and it's been 3 days. I work 3 jobs and this is supposed to be my home and no problems but it has been one problem after the other that I have to sort out myself cause there's no help from the agent. Absolutely useless!!
105 replies
93 months ago
Bad attitude at Telkom, Vincent, East London
I have requested a upgrade, relocation and installation of new adsl line at the 15th of July 2018 from Telkom. We are already sitting at the end of August with no solution given. I have received an sms 3 times stating that they will be there the next day to install the line, waiting in vain...no-one arrive. Today (20 August 2018) I went to telkom in Vincent, East London to see if I can somehow manage to get an answer. Being served by BOBBY CHWEBI, I have never been so humiliated in my life in front of other clients, in public. Not only is it embarrassing but it is also very degrading. Is this what the Telkom brand stands for?? He was extremely rude and made fun of my enquires by asking other clients what they think of what im asking and then laughing about it. Customer service is very important in any retail business. If this is the way that Telkom treats their clients, then I am quite amazed. I have been paying my account on time even though I don't have any internet provided at the moment. I have been very patient with the installation of the new line. He couldn't give me any answers as to what I'm asking. In the 2 years I have been with telkom have I never received service from any employee that was as rude as this time even if their service is not great, don't treat your clients disrespectful.
53 replies
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1 Star
5 (100%)