SP
Sameera P
Active since Aug 2018
4
Reviews
0
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Reviews
4 reviews26 months ago
Stale chips
Good Day, Trust you are well. Please see below, in my expressed opinion, the experience I've had with your product. I would like to bring to your notice that we are deeply disappointed with 2x 150g of your products that we purchased (Barbeque flavored Snappers). We generally enjoy them, however of recent we noticed on 2 separate occasions, the decline in quality of the above mentioned product. The chips are not fresh, not as crunchy, because it's stale and the flavor seems sour to the taste buds. I must be honest, this wasn't a very pleasant experience and seeing that this was our 2nd experience, I felt the need to bring this to your attention so as to avoid a recurrence. We are not satisfied at all with this product & despite the date printed on the packets, it tastes as if these chips are old and expired. As a consumer, I feel that our money is being wasted as we did not have just one isolated incident. Please may I ask that you implement measures in improving the quality and longevity of your products.
0 replies
60 months ago
Dissatisfied customer
This review is based on my opinion based on the service I received & is without prejudice. I had placed an order via Uber eats yesterday with KFC in my area. Order was just under R300 & was placed an hour in advance of the delivery time. On the order itself, under special instructions I had requested that all my coleslaw be swopped for mash & gravy. Besides stipulating special instructions on the order, I tried calling the store on numerous occasions to let them know that they need to take note of the special instructions.... nobody answered the calls. I also tried calling a KFC within close proximity of the KFC branch that I ordered from, in an effort to try and ask them to refer me to someone I could get a hold of at the KFC branch I ordered from. I spoke with Siya and he said to me that he finds that this is often the problem that customers have with KFC branch I was trying to get a hold of, so to avoid this problem from happening again, he suggested I must instead select his store when placing my order in the future. He told me he was unable to assist me with getting a hold of someone at the branch I was looking for. I even went to the extent of calling the KFC delivery number, even then there was no answer. I then messaged one of the area manager's who did not respond to my message at all. I then took it upon myself to call him, seeing that my meal was now delivered but with the coleslaw that I did not want & do not eat. He was very quick to withdraw his attention from any shortcomings on the stores side but made sure he passed the buck onto the 3rd party, where he was happy to point out that it was a problem with the 3rd party (Uber eats) and not them. After much back and forth baseless communication, he offered to have the coleslaw swopped but I needed to go into the store. Quite frankly, there would be no need to use the delivery service if I was able to get to the store at the time - but to him that was not his problem either so he advised that he couldn't assist. So my family's meal was awfully dry, incomplete and not worth the money, with no sides, besides the coleslaw that was delivered that we do not eat - to me my money was wasted . I would like to draw KFC attention to the following: 1. If KFC has 3rd parties delivering their food, shouldnt one of the bases be, that communication channels between the 3rd party & KFC be as accurate as possible, so that Service delivery is met?? Who at KFC is responsible to ensure that the order is accurately packed in line with any special instructions that a customer may insert? Afterall Uber eats is bringing revenue to your store as well as rendering a service to their customers by delivering your food. 2. There is a contact number designated to KFC Phoenix plaza, in Google, brabys and the likes, why does no one answer a simple telephone call at the store? 3. Why do you designate a delivery number for KFC in specific, if no one answers the calls? 4. One of the traits of Basic customer service, is NEVER WASTE A CUSTOMERS MONEY & TIME & NEVER PASS THE BUCK WHEN THERE IS A PROBLEM. Rather take constructive steps to pinpoint the problem, prioritise the problem for a resolution so that you can prevent this issue from recurring. It took approximately 1 and a half hours to get in contact with someone from KFC yesterday, who did absolutely nothing to resolve an issue. I can almost predict the lines of excuses that could be put forth to try & make up for the above shortcomings. When I look back at the kind of service that I used to receive when Mr Naidoo was around, I can tell you that the service I used to receive then from KFC vs the service I receive now are poles apart. There was never a call or message that was left unanswered or unattended to. Lastly, at the end of your month to month number crunching, when your accounts department is looking at the profit vs the losses & are grappling to come to terms with why the profits are no longer better than what it used to be, please look at incidents like the above. In my opinion, This maybe one of the reasons why you are now compelled to underpriced your meals on a Tuesday, in an effort to attract customers and revenue. Customers are your bread and butter, they bring in revenue for your organisation, if you continue to lose customers (because you have just lost one) this will obviously impact the business negatively apart from the aftermath of Covid 19 & the likes. In order for a business to get ahead of the curve, their customer experience ought to have been above average; customers ought to have been prioritised & complaints need to be resolved.
0 replies
72 months ago
Totally Dissatisfied - no service
Good day I am completely appalled at the kind of service I have received in respect of requesting assistance regarding a payment holiday for an employee's bond, due to negative impact that the Covid 19 has had on her & many others. I simply asked a question, if a consumer is NOT privy to internet access or not able to get to a bank as she has no funds, can FNB not offer assistance by perhaps calling her & getting it done ?? Instead I was advised that she could go to the branch. Lo & behold she gets there & she was told by a consultant at the door of the branch, that she can't go to a Branch & have this payment holiday activated??? Consumers do not have extra funds to be running a rat race!! Please can I get some assistance in this regard.
315 replies
93 months ago
Unacceptable Treatment
I have been a loyal member of discovery for a few years. I have been experiencing a gynae related health problem for quite some time and have treated this problem with Gp visits.. Antibiotics/Various OTC Medicines etc but the problem still returned to an extent that I felt I needed a 2nd opinion and changed my Gp as I couldn't handle not living a "normal" life anymore. It boiled down to a point where I could not sit without being in pain & discomfort which affected my daily routine , so I asked my doctor to refer me to a specialist because I couldn't manage anymore. My gm levels also seemed to be spiking up even as soon as I got out of bed, which was a concern as well. I visited a specialist on Monday and was prescribed to be admitted to hospital. I could not be admitted immediately as I needed to make fill in arrangements at work as I am the only branch manager & also cater for aftercare for my kids. So seeing at that point even no beds were available I was told that I would be contacted as soon as a bed is available. That worked out quite fine for me as my work arrangements and kids were priorities to attend to especially if I was going to be hospitalised... But at least lo & behold my health problems were going to reach some sort of resolution. I got a call on Wednesday at 8am that a bed was booked for myself and I was to be at hospital in an hour. I reached the hospital waited in the queue for admission. Upon seeking the admission clerk assistance with my admission he advised that a case manager wanted to speak to me. I was rather agitated as I felt maybe there was a problem with the beds which already frustrated me as I was in discomfort and in pain. I stood to be attended to with my lock stock and barrel and 2 ladies approached me where I was standing amongst both male & female patients and guests at the hospital reception. The lady mentioned to me that she wanted details of my admission and I was disgusted at the fact that at this point she did not even introduce herself. So I did question as to why I am being screened regarding my personal health especially gynaecology related in the presence of several people unknown to me. She then apologised and said she is from discovery and what her name was .. I still don't know the 2nd ladies name as I was never told. She then called me aside outside an admin office door still in open view of every person at reception and I was to give her details of my health issue. I explained as much as I could but not in total details as people were staring.. And I was so humiliated at the fact that people were staring and I had no clue as to why I was being interrogated. I blew a fuse and even asked the lady if it was my surname and why am I being prejudiced. I was asked about how I treated pain at home and I said I had to take OTC pills. She looked at me and judged me.. Saying I was stressed.. Clearly I was livid because she literally stripped me off my right to privacy about my personal health and it made it OK.. Just because she was from discovery. She then went into the admin office and spoke with the doctor. I was livid and stood where she had left me. After much waiting she asked me to sit and she will get back to me. Since there was no place as someone had taken my seat.. I had to stand. As soon as I was seen passing the admin door where the lady was, she then closed the door. I was treated like a criminal. I was seated next to my husband and one of the guests told me that it was a shame that this matter was discussed in openness and not privately because they overheard the contents of our conversation and asked us to log a complaint. When the lady did come to me she said that she called the doctor and I must go to his room to be reassessed he will be giving me something oral to take. I was furious because I have been on several different medication for about a year on n off and every time my health problem returned.. only this time at its peak. I felt who was this lady who knows nothing about me to tell me I must be reassessed and at who's cost?? Please tell me why my rights as a patient was breached? There was no confidentiality, no privacy and unethical manner in which this process was conducted.? Surely if you guys are going on a witch hunt on doctors /hospitals /etc you would have correct processes and procedures in place.. Why was this not done.. Why was my right to treatment refused without proper explanation.. And on the judgement of someone who looks at me and makes a call on my health. I understand that procedures may be implemented to curb abuse of benefits, but I feel today was a breach of my rights as a patient and as a member. What's the point of having a medical aid if they are not willing to treat a longstanding /recurrent health problem. As far as I'm aware medical aid is not limited to emergency room cases only. So please explain why I was refused treatment prescribed by a specialist even though I am a paying member and why were my rights breached?
158 replies
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