JH
JOHN H
Active since Sep 2018
5
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Reviews
5 reviews17 months ago
Galley Restaurant Fishhoek beach
I have often used this restaurant, particularly for breakfast with my partner. I have found the service to be excellent. Ronel is worthy of a mention. So friendly, cheerful and my goodness fast. The prices are very good and food quality and quantity is also very good. Ownership has changed recently I understand so hope all staff will remain and the menu and prices also. Beautiful location on Fishhoek beach. Looking forward to more visits over our summer. Fully recommend to all.
0 replies
69 months ago
Momentum health Authoristion # 120901553
I was given authorisation from momentum on July 13th 2020 to have a procedure carried out at a medi clinic in the doctors rooms. I was told at that time that a co payment of R1570 would be for my account which I accepted as this practice was not on Momentums list. The procedure was carried out on the 31st July and I made the payment myself on that day which was R5233.44. Once home I sat and made the claim to momentum, giving all relevant documentation and receipts for payment. this was then emailed to Momentum. a few weeks later, I contacted momentum to follow this up. I had received confirmation they had my documents and the claim was being processed. When I called I was told that the sum of R1249.59 had been paid to the medi clinic where the procedure had been carried out. I queried this as I had clearly paid the account myself up front? I also queried the amount which was no where near what I had paid. The amount refunded was well below what I expected for the procedure and argued that no one would have been able to carry out that procedure for as little as they refunded. I am sure an error was made, and clearly they had not looked closely at the documents forwarded, or they would have refunded me and not the medi clinic. I was told that they would contact the medi clinic and have the payment returned to me from them, and Momentum would call me back to confirm. I got no return call so called the medi clinic myself. They confirmed the payment had been made to them from momentum and if I filled out a form they were sending me, the monies would be returned to me. This I did and the monies were returned. I also asked the Medi clinic if Momentum had been in touch and they confirmed they had NOT. At no time did Momentum tell me that the maximum they would refund would be R1249.59. They did give me the co payment figure which I accepted. The service they provided and the follow up was abysmal. I hope they read this and understand that this is not the way to treat your elderly customers.
53 replies
73 months ago
ABSA Banks Slow to assist the elderly
I called ABSA Bank at the Long Beach Mall, Sunvalley today, from home to try to transfer monies from a 7 days notice account into my ABSA current account. I had prior to this sent two emails, one was responded to telling me that because of the lock down this email address was not being monitored. Anyway, I was told by the person that answered the call that this could not be done over the phone because they needed to confirm my identity, and that I MUST come into the bank to do this. I tried to explain that I was 65 years old and although I understood their need to protect my funds, they did not it seems, have the same need to protect my life. I was also told by the lady answering my call that she had, at that moment in time, another customer she was dealing with that was in his mid seventies and not in his 60's. She proceeded to relate a help line I could call but assured me that the response would be the same. I absolutely believe that ABSA, or any other bank, at this time when covid 19 is with in our communities that securities MUST be looked at to allow, certainly the elderly, to have a system where funds can be transferred, particularly if being transferred into an account of the same name, with out the need for that person to put, not just them selves, but others at risk of contracting the covid 19 by actually visiting the bank in person. ABSA bank needs to look at this urgently and start protecting not just our funds which is good, but our lives during this awful pandemic. Find a way ABSA to protect both, before elderly folk such as myself need to break lock down laws to gain access to our funds.
105 replies
73 months ago
Cell C
In February I received a call from Cell C, a male person started talking to me about various free benifits that I could access as a Cell C customer. I explained I was not really interested but listened as I did not want to appear rude. "Get More" was eventually brought up by this person who went into quite a bit of detail, but at no time did he suggest a payment was ever required and at no time did I suggest that I wanted it at all. Shocked to find at my next Cell C invoice, charges for Joining "Get More" and a monthly fee, one at once and a further one for the next again month, total amounted to an increase in my bill of about R140. I visited my local Cell C shop who explained they could do nothing, I would need to call Get More myself. They gave me the number and I called. I explained I had never asked for this at all. I made the first call around the beginning of March. They explained that they would need to listen to the recording of the call and get back to me. I called again on the 11th March and again on the 18th. I was in a line of complainers I understood. I was told on the 18th that The call had been listened to and I had not requested or asked for the "Get More" service and a refund would take place. A person would call me from "Get More" to arrange this and compensation. I asked that they issue me with another bill and remove these charges. I was told they could not do that, and I would pay the bill as was and then I could claim it back. No one called me back!! On the 9th of April I called "Get More" gave them the three ref: numbers for my calls and asked when I might be refunded for this error/criminal act? I was informed after waiting, that refunds took 30 working days to sort out and I might get my refund at the end of April 2020. I am extremely disappointed with Cell C. I have no idea who is running the "Get More" service but can only wonder how many poorer older folk have been duped in this manner and have not been able to chase it up as I have. I still do not have my money back yet, but suspect I will need to call them yet again. I will however look at reporting this to the ombudsman, and any other official office that needs to know what Cell C is upto.
105 replies
76 months ago
Poor customer support/information
Poor customer support. Web allows you to believe you can be connected at once then you get told 4 to 6 weeks then in my case they tell you that the closed period (Christmas) does not count towards that period so still waiting to hear when I might be connected after 3 weeks I still have no idea.
0 replies
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1 (20%)
4 Star
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2 Star
2 (40%)
1 Star
2 (40%)