NR
Nonkululeko R
Active since Sep 2018
3
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Reviews
3 reviews28 months ago
Cayley Lodge false advertising
I booked a getaway for myself at Cayley Lodge. From the pictures I saw, it’s a beautiful place. I drove there alone. The access road was terrible. One doesn’t get warned about this. When one books, you’re given the impression that there’s back up power. However, only when you get there, you’re given clarity regarding when their generator will be running. Should there be a power cut or load shedding beyond those hours, you’re expended to sit in the far or make use of a candle that the lodge has provided. I don’t know how a place gets a 4 star rating when you have to use a candle light. The food at the restaurant is terrible. They don’t even provide water in the units. I was suppose to stay for a week, I only stayed two nights. The general manager then told me they would contact me regarding my refund, that hasn’t happened. While the place is beautiful, I wouldn’t recommend it to anyone.
0 replies
44 months ago
Roach infested Blue Bay Lodge
On my first night at Blue Bay Lodge, I found roaches under my pillow. I then told the lodge management and she apologized and advised that my room would be cleaned. I was there on a business trip so didn’t have time to entertain the whole issue. When my meetings where done I spoke to the same lady, I told her I would like to check out as I am uncomfortable sleeping at their establishment. We all know roaches are controlled by pest controllers, not domestic cleaning. I had already paid for my stay in full. She then told me I couldn’t get refunded as they have already cleaned my room. I told her the room had to be cleaned anyway, she then said they did a spring clean and not just a fresh up hence I cannot get my refund. This lady made me pay for cleaning their roach infested establishment. She then went a step further and told me they have never had anyone complain about roaches, basically implying that I had imagined the roaches. I don’t know how they got their 3 star rating.
0 replies
92 months ago
Agent dishonesty
I moved out of one of their properties a month ago. I spoke to my agent regarding this and I was told I wouldn’t be able to get all my deposit back because I terminated my lease before it ended. Which I understood, however, I still haven’t been refunded. Whenever I send the agent a message she always says she will get back to me and she never does. When I call her she doesn’t pick my calls up. This is very upsetting concidering that they never struggled with me as a tentant. I always paid my rent on time and I paid my key deposit on time. I am very disappointed and upset.
210 replies
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