JE
Jan E
Active since Sep 2018
4
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0
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4 reviews78 months ago
No assistants from the NCC and the CGCO or any feedback
I have got a dispute with Voltic College about my contract They ignore the conditions of the contract and ignore my correspondence .I log a complaint against Voltic with the NCC ,according to them the complaint does not fall under their mandate and advice me to lay a complaint with the CGSO , they refer back to the NCC See below the letters from the NCC Mr William Mmootong and CGSO Mr Solly Mudau I wrote them both a letter to assist me with no response Dear Mr William , I copy and paste the reply from NCC from Mr Solly ( I copied the e mail to Mr Solly also) below , he referred me to the CGSO and now you refer back to the NCC . Gentlemen’s I am sure that between the two of you ,you can assist me with this case . Your Faithfully Jan Esterhuizen From: Solly Mudau [mailto:s.mudau@thencc.org.za] Sent: 10 October 2019 08:57 AM To: jesterhuizen@mtnloaded.co.za Subject: FW: you can refer your Complaint Dear JOHANNES(JAN)HENDRIK ESTERHUIZEN National consumer Commission has assessed your complaint against VOPTIC COLLEGE and found out that it falls under the mandate of The Consumer Goods and Services Ombud, you can contact them at Share call: 086 0000 272, Email address: info@cgso.org.za, website: www.cgso.org.za and their fax number is 086 206 1999. Best regards Mudau Solly. From: William Mmotong [mailto:williamm@cgso.org.za] Sent: 30 October 2019 01:29 PM To: jesterhuizen@mtnloaded.co.za Subject: 201910-0034437 Our ref: 201910-0034437 30 October 2019 Dear Mr Esterhuizen, YOUR COMPLAINT AGAINST Voltic College We acknowledge receipt of your complaint on 30 October 2019, which does not fall within our area of jurisdiction, as set out in the Code of Conduct, so we cannot deal with it, for the following reason: Another Ombud Jurisdiction The matter has, however, been referred to The National Consumer Commission (Ncc) in the hope that they are able to assist you. Kindly correspond directly with The National Consumer Commission (Ncc) in future. Their contact details are: Telephone: 012-428-7000 E-mail: complaints@thencc.org.za Yours sincerely William Mmotong Intern For: Consumer Goods & Services Ombudsman
0 replies
78 months ago
No assistants or feedback from NCC or CGCO
I have got a dispute with Voltic College about my contract They ignore the conditions of the contract and ignore my correspondence .I log a complaint against Voltic with the NCC ,according to them the complaint does not fall under their mandate and advice me to lay a complaint with the CGSO , they refer back to the NCC See below the letters from the NCC Mr William Mmootong and CGSO Mr Solly Mudau I wrote them both a letter to assist me with no response Dear Mr William , I copy and paste the reply from NCC from Mr Solly ( I copied the e mail to Mr Solly also) below , he referred me to the CGSO and now you refer back to the NCC . Gentlemen’s I am sure that between the two of you ,you can assist me with this case . Your Faithfully Jan Esterhuizen From: Solly Mudau [mailto:s.mudau@thencc.org.za] Sent: 10 October 2019 08:57 AM To: jesterhuizen@mtnloaded.co.za Subject: FW: you can refer your Complaint Dear JOHANNES(JAN)HENDRIK ESTERHUIZEN National consumer Commission has assessed your complaint against VOPTIC COLLEGE and found out that it falls under the mandate of The Consumer Goods and Services Ombud, you can contact them at Share call: 086 0000 272, Email address: info@cgso.org.za, website: www.cgso.org.za and their fax number is 086 206 1999. Best regards Mudau Solly. From: William Mmotong [mailto:williamm@cgso.org.za] Sent: 30 October 2019 01:29 PM To: jesterhuizen@mtnloaded.co.za Subject: 201910-0034437 Our ref: 201910-0034437 30 October 2019 Dear Mr Esterhuizen, YOUR COMPLAINT AGAINST Voltic College We acknowledge receipt of your complaint on 30 October 2019, which does not fall within our area of jurisdiction, as set out in the Code of Conduct, so we cannot deal with it, for the following reason: Another Ombud Jurisdiction The matter has, however, been referred to The National Consumer Commission (Ncc) in the hope that they are able to assist you. Kindly correspond directly with The National Consumer Commission (Ncc) in future. Their contact details are: Telephone: 012-428-7000 E-mail: complaints@thencc.org.za Yours sincerely William Mmotong Intern For: Consumer Goods & Services Ombudsman
0 replies
78 months ago
No assistants from the NCC and the CGCO or any feedback
I have got a dispute with Voltic College about my contract They ignore the conditions of the contract and ignore my correspondence . I loged a complaint against Voltic with the NCC ,according to them the complaint does not fall under their mandate and advice me to lay a complaint with the CGSO , they refer back to the NCC See below the letters from the NCC Mr William Mmootong and CGSO Mr Solly Mudau I wrote them both a letter to assist me, with no response. Dear Mr William , I copy and paste the reply from NCC from Mr Solly ( I copied the e mail to Mr Solly also) below , he referred me to the CGSO and now you refer back to the NCC . Gentlemen’s I am sure that between the two of you ,you can assist me with this case . From: Solly Mudau [mailto:s.mudau@thencc.org.za] Sent: 10 October 2019 08:57 AM To: jesterhuizen@mtnloaded.co.za Subject: FW: you can refer your Complaint Dear JOHANNES(JAN)HENDRIK ESTERHUIZEN National consumer Commission has assessed your complaint against VOPTIC COLLEGE and found out that it falls under the mandate of The Consumer Goods and Services Ombud, you can contact them at Share call: 086 0000 272, Email address: info@cgso.org.za, website: www.cgso.org.za and their fax number is 086 206 1999. Best regards Mudau Solly. From: William Mmotong [mailto:williamm@cgso.org.za] Sent: 30 October 2019 01:29 PM To: jesterhuizen@mtnloaded.co.za Subject: 201910-0034437 Our ref: 201910-0034437 30 October 2019 Dear Mr Esterhuizen, YOUR COMPLAINT AGAINST Voltic College We acknowledge receipt of your complaint on 30 October 2019, which does not fall within our area of jurisdiction, as set out in the Code of Conduct, so we cannot deal with it, for the following reason: Another Ombud Jurisdiction The matter has, however, been referred to The National Consumer Commission (Ncc) in the hope that they are able to assist you. Kindly correspond directly with The National Consumer Commission (Ncc) in future. Their contact details are: Telephone: 012-428-7000 E-mail: complaints@thencc.org.za Yours sincerely William Mmotong Intern For: Consumer Goods & Services Ombudsman Review title: No assistants from the NCC and the CGCO or any feedback This business isn’t on Hellopeter, would you like to let them know about your review? Solly Mudau ( s.mudau@thencc.org.za ) and William Mmotong (williamm@cgso.org.za) Please provide a valid email address for the new business
0 replies
92 months ago
Shame away from our responsibility
MTN I would like to share my experience with all MTN users and others customers .I sent my phone for repairs while it was still under warranty I was shocked by the attitude of mtns management and the total denail of all the true facts i can only came to the conclusion that they managment are totally incompetent and unwilling to assist My phone was sent tot mtn on the 22 Feb 2018 the warranty expired date was the 14 July 2018 The phones screen was damage and while charging the phone the phone start to discharged totally and got very hot, a blue light went on after the light went out you could recharge the phone but the same happened again. I received a quotation for R2600 for the repairs that i paid. I received the phone back 12 April 18-----51 Days later. When i switch the phone on it did exactly the same, they only replace the screen and fit a new battery according to the call centre and the office in Carletonville I could not used the phone and l took it back on the 18 June 18 because i do not stay in Carletonville .They use the excuse that i did used the phone for a while , but they could determine how long the phone was in use agter it was repaired by checking the phones software but they ignore that fact On the 18 June 18 I received a quotation of R5931 to repair the phone for exactly the same faults that phone went in for the first time . THEY REFUSE TO REPAIR THE PHONE BEGAUCE THE WARRANTY EXPIRED Conclusion The phone was not repaired the first time .You cannot discussed the problem with any responsible person because you have tot work through the call centre although i did launce my comlpain to mtn and Samsung in writing but received no respons.from mtn, samsung refuse to assist. Please comment on your experience with MTN
525 replies
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