DV
Dean van der Merwe
Active since Sep 2018
5
Reviews
0
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Reviews
5 reviews11 months ago
Avoid Vision Works - Fourways Mall
Extremely disappointing and unprofessional service. I was given trial contact lenses by the optometrist (25 May), who clearly explained which lens was for my left and right eye, based on the differing prescriptions. After confirming that I was happy with the lenses, I asked him to order six boxes for each eye. When I went to collect the order (on 28 May), I noticed that the boxes were not labelled to indicate which was for the left eye and which was for the right — and more concerningly, both boxes had the exact same prescription. I raised this with the lady who was assisting me, who responded vaguely and said, “Sometimes that’s just how the optometrist works it out.” I took the boxes home but quickly realised that the prescriptions didn’t make sense (as the trial lenses had different prescriptions). I called the store to query this and was then told that the optometrist had ordered the correct lenses, but the supplier had delivered the wrong ones. I was assured that the correct lenses would arrive the next day (29 May). No one contacted me. On Tuesday, 3 June, I followed up in the morning and was told I would be called back. That call never came. I phoned again in the afternoon, and only then was I informed that the supplier had no stock. I was also told — for the first time — that the store could not proceed until I returned the incorrect boxes. This had never been communicated to me. Later that day, the optometrist himself called, saying he would collect the lenses directly from the supplier (despite the earlier claim that there was no stock) and would deliver them to my home that evening to spare me the drive to Fourways Mall. He did not deliver the lenses. He then assured me he would deliver them the following morning, 4 June, before the store opened. This also did not happen. As of today, I have still not received the correct lenses — despite having paid in full. The repeated failure to communicate clearly, the shifting explanations, and the lack of follow-through demonstrate a serious lack of professionalism and accountability. I will not be using this store again and will strongly discourage others from doing so.
0 replies
60 months ago
Vodacom Fibre Installations and Activations team are a JOKE
URGENT - SR 210503530247/ SR210506552314 I completed a VODACOM RELOCATION FORM on 15 April 2021. I was told that it usually takes 30 calendar days, but was ASSURED THAT THE RELOCATION WOULD BE EXPEDITED due to the fact that I use Wi-Fi to work from home. On Thursday 22 April, I received an email from Vodacom stating that the Fibre order was placed and the Vetting process was complete. They indicated that Vumatel needs to install the fibre connecting device in my new apartment, thereafter Vodacom would schedule an appointment to install a router. However, the apartment I moved in to already had an existing fibre line and Vumatel ONT. I phoned Vodacom and spoke to KYLE MOODLEY who indicated that the only thing that needs to happen for my Wi-Fi to be reactivated in my new apartment is that Vumatel needs to release the old line and activate the line with my details – he indicated that it would take 48 hours. I phoned Vodacom again after 48 hours and spoke to KEVIN DLAMINI who indicated that he would follow up with Vumatel regarding the releasing of the old line and activation of my line. He phoned me back and told me that Vumatel emailed him and told him that the ONT and fibre line in my new apartment were still registered to the previous tenants and that the old line and ONT can only be released on Friday 30 April, he indicated that I would then automatically have Wi-Fi on Saturday 1 May. On Saturday 1 May I still had no Wi-Fi, I then phoned Vodacom again in order to query this and asked to speak to a manager. I spoke to DENVER ANTHONY who indicated that both KYLE MOODLEY and KEVIN DLAMINI BLATANTLY LIED regarding the releasing of the old line and activation of the new line (with my router details). He promised that he would phone me back on Saturday 1 May and he still has not contacted me as at Tuesday 4 May 2021. I phoned on Monday 3 May at 14:00 and spoke to ROWENA LECHATE, she indicated that the Fibre line has been activated with my details and the only thing that still needs to happen is that she needs to do troubleshooting with the router. She indicated that she will phone me back at 19:30 on Monday 3 May 2021. SHE DID NOT PHONE ME BACK. I STILL DO NOT HAVE WI-FI AND I NEED IT FOR WORK I received an SMS from Vodacom on Tuesday 4 May indicating that the case has been escalated to the activation and installation team and should receive feedback within 48 hours. On Wednesday 5 May at 18:00 my WiFi was working again. IT ONLY WORKED FOR LESS THAN DAY BECAUSE AS AT 17:00 ON THURSDAY 6 MAY IT WAS DOWN AGAIN. When I phoned to query why it is down again the operator indicated that she would escalate my query. It is now 4 DAYS LATER AND THE ISSUE STILL HAS NOT BEEN RESOLVED. I spoke to two different people who indicated that the issue has been escalated but it still has not been resolved. The service I have received from Vodacom in the past three weeks has been absolutely PATHETIC.
159 replies
60 months ago
VUMATEL IS A JOKE
I completed a VODACOM RELOCATION FORM on 15 April 2021. I was told that it usually takes 30 calendar days, but was assured that the relocation would be expedited due to the fact that I use Wi-Fi to work from home. On Thursday 22 April, I received an email from Vodacom stating that the Fibre order was placed and the Vetting process was complete. They indicated that Vumatel needs to install the fibre connecting device in my new apartment, thereafter Vodacom would schedule an appointment to install a router. However, the apartment I moved in to already had an existing fibre line and Vumatel ONT. I phoned Vodacom and spoke to KYLE MOODLEY who indicated that the only thing that needs to happen for my Wi-Fi to be reactivated in my new apartment is that Vumatel needs to release the old line and activate the line with my details – he indicated that it would take 48 hours. I phoned Vodacom again after 48 hours and spoke to KEVIN DLAMINI who indicated that he would follow up with Vumatel regarding the releasing of the old line and activation of my line. He phoned me back and told me that Vumatel emailed him and told him that the ONT and fibre line in my new apartment were still registered to the previous tenants and that the old line and ONT can only be released on Friday 30 April, he indicated that I would then automatically have Wi-Fi on Saturday 1 May. On Saturday 1 May I still had no Wi-Fi, I then phoned Vodacom again in order to query this and asked to speak to a manager. I spoke to DENVER ANTHONY who indicated that both KYLE MOODLEY and KEVIN DLAMINI BLATANTLY LIED regarding the releasing of the old line and activation of the new line (with my router details). He promised that he would phone me back on Saturday 1 May and he still has not contacted me as at Tuesday 4 May 2021. I phoned on Monday 3 May at 14:00 and spoke to ROWENA LECHATE, she indicated that the Fibre line has been activated with my details and the only thing that still needs to happen is that she needs to do troubleshooting with the router. She indicated that she will phone me back at 19:30 on Monday 3 May 2021. SHE DID NOT PHONE ME BACK. I STILL DO NOT HAVE WI-FI AND I NEED IT FOR WORK
0 replies
60 months ago
VODACOM FIBRE IS A JOKE!
I completed a VODACOM RELOCATION FORM on 15 April 2021. I was told that it usually takes 30 calendar days, but was assured that the relocation would be expedited due to the fact that I use Wi-Fi to work from home. On Thursday 22 April, I received an email from Vodacom stating that the Fibre order was placed and the Vetting process was complete. They indicated that Vumatel needs to install the fibre connecting device in my new apartment, thereafter Vodacom would schedule an appointment to install a router. However, the apartment I moved in to already had an existing fibre line and Vumatel ONT. I phoned Vodacom and spoke to KYLE MOODLEY who indicated that the only thing that needs to happen for my Wi-Fi to be reactivated in my new apartment is that Vumatel needs to release the old line and activate the line with my details – he indicated that it would take 48 hours. I phoned Vodacom again after 48 hours and spoke to KEVIN DLAMINI who indicated that he would follow up with Vumatel regarding the releasing of the old line and activation of my line. He phoned me back and told me that Vumatel emailed him and told him that the ONT and fibre line in my new apartment were still registered to the previous tenants and that the old line and ONT can only be released on Friday 30 April, he indicated that I would then automatically have Wi-Fi on Saturday 1 May. On Saturday 1 May I still had no Wi-Fi, I then phoned Vodacom again in order to query this and asked to speak to a manager. I spoke to DENVER ANTHONY who indicated that both KYLE MOODLEY and KEVIN DLAMINI BLATANTLY LIED regarding the releasing of the old line and activation of the new line (with my router details). He promised that he would phone me back on Saturday 1 May and he still has not contacted me as at Tuesday 4 May 2021. I phoned on Monday 3 May at 14:00 and spoke to ROWENA LECHATE, she indicated that the Fibre line has been activated with my details and the only thing that still needs to happen is that she needs to do troubleshooting with the router. She indicated that she will phone me back at 19:30 on Monday 3 May 2021. SHE DID NOT PHONE ME BACK. I STILL DO NOT HAVE WI-FI AND I NEED IT FOR WORK
106 replies
92 months ago
*** TELKOM!????
I took out a contract with Telkom in July 2017. It was a SmartBroadband Wireless 30GB deal for R555.00 per month. Shortly before the 12 month contract was up I requested that Telkom cancel the contract (I.E. not renew the contract). On 10 July 2018 I received a 'cancel service request' number. Ever since then I have not had ANY feedback from Telkom with regards to my cancellation request. I have cancelled the debit order with my bank (assuming that the contract would be cancelled as per my request), but Telkom continues to try and debit my account every month on the 1st. I received a statement saying that I owe them R1867.70 by the 1st of September. On the 14th and 15th of September they have debited my account (without my consent) with R1500.00 on both days. I.E. they claim I owe them R1867.70 (even though I requested for my contract not to be renewed) and then they debited my account to the value of R3000.00 in the middle of September without my consent. Their online website is a joke - it keeps saying my password is incorrect and when I try to re-set the password they do not email me the OTP in order for me to re-set my password.
105 replies
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