KC
KL C
Active since Oct 2018
5
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0
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Reviews
5 reviews19 months ago
Outstanding customer service and great value for money!
Buying online always carries some risk—you never know if a business is legitimate or if they will accommodate you in case you need to make an exchange. In all the years I've been shopping online, I have never had such a positive experience. I needed to return a pair of shoes twice because they didn’t fit, but not once did Family Shoe Centre make me feel guilty, charge extra fees, or treat me poorly. They handled everything quickly and efficiently. I am truly impressed with their friendly service. I highly recommend this store—outstanding customer service and great value for money!
0 replies
22 months ago
Dismissive store Assistant's
On August 17th, I purchased a spin bucket and mop. After using it just once, I noticed that the metal spinner had already rusted, and the bucket began to leak. I returned to the store on August 21st, seeking a refund. Unfortunately, they refused and instead offered to replace the rusted part. I found this unacceptable, as it was clear that the stainless steel used was substandard. The shop assistant insisted that the rust was my fault, claiming I had left the metal spinner in water. I explained that I had not submerged the spinner in water after use, you can't use it submerged, and even if I had, it's unreasonable for a product to rust after just four days, especially after only one use. While the leak in the bucket wasn't evident in the store, it occurred at my home, which was frustrating. Additionally, the rust from the spinner stained my floor, creating extra work for me. I expressed my dissatisfaction at the shop assistance insinuating I was trying to be dishonest. I only used the mop once. I did not dry the bucket out, I throw the water out and it was already rusted. I questioned whether this was fair treatment for a loyal customer. The assistant’s response was dismissive, stating that it didn’t matter because I would return to the store anyway. Although the staff were polite, this was one of the most unpleasant retail experiences I’ve ever had. At this point, I insisted on a refund. I would have been open to exchanging the product for other goods (not the same product), but they did not offer this as an option. The store manager, lovely lady, did mention that the Addis mop would be on specials soon but after being treated the way they treated me I would not return to the store. It is important to treat your customers right, if you would like them to come back. Especially if it is obviously a product flaw. Needless to say I won’t be returning.
0 replies
25 months ago
Is BP and Pick n Pay running a **** promotion?
We returned to BP Ermelo as per the helplines instructions, we found that the staff appeared to be uninformed about the promotion they are promoting. They will not honour what the promotion stipulates. I quote 'I know nothing about this' the petrol attendant said and then walked away. This lack of awareness raises concerns about the transparency and integrity of BP's and Pick 'n Pay's smart shoper promotional activities.
1 reply
25 months ago
Disappointing Experience: Lack of Staff Training and Customer Service at BP Ermelo
BP and PNP are currently running a promotional campaign where customers can collect all four cars. However, it has come to our attention that BP Ermelo staff members are unaware of the details of this promotion, leaving petrol attendants confused and unable to assist customers effectively. We believe that thorough training of staff is essential for the success of any promotion. Furthermore, when contacting the help line for clarification, we were advised to call again upon our next visit. This lack of immediate assistance adds to the inconvenience experienced by customers. Additionally, the layout of the garage contributes to the discomfort, making it less than ideal for refueling. We are disappointed by the current situation and find it concerning that fulfilling the advertised promotion has become unnecessarily complicated. We urge management to address these issues promptly to ensure a positive customer experience and uphold the integrity of the promotion.
1 reply
93 months ago
Corruption, fraud and First National Bank
We had a customer order a unit from us. We sent him a quote and asked for payment upfront. This customer then sent us a proof of payment eft. When we checked to see if the funds had cleared FNB informed us it was a cheque deposit. We as a business do not accept cheques we haven't for many years. As most businesses in South Africa. Two days later the cheque bounced. So it was an attempt to defraud us. What I am wondering... the so called customer never got anything from this deal, we did not get anything from this deal, but guess what? FNB hit us with astronomical bank charges. FNB got something from this deal. This is very suspect as I have read a few reviews on this site with a very similar story to mine. FNB scores money from their loyal customers. How were we suppose to know the customers were not legit? Who gave FNB the right to allow a cheque deposit in our account? Anyone reading this with similar story to mine please contact me on **********
2 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)