KC
KL C
Active since Oct 2018
21
Reviews
0
Industries
Reviews
21 reviews17 months ago
Outstanding customer service and great value for money!
Buying online always carries some risk—you never know if a business is legitimate or if they will accommodate you in case you need to make an exchange. In all the years I've been shopping online, I have never had such a positive experience. I needed to return a pair of shoes twice because they didn’t fit, but not once did Family Shoe Centre make me feel guilty, charge extra fees, or treat me poorly. They handled everything quickly and efficiently. I am truly impressed with their friendly service. I highly recommend this store—outstanding customer service and great value for money!
0 replies
20 months ago
Dismissive store Assistant's
On August 17th, I purchased a spin bucket and mop. After using it just once, I noticed that the metal spinner had already rusted, and the bucket began to leak. I returned to the store on August 21st, seeking a refund. Unfortunately, they refused and instead offered to replace the rusted part. I found this unacceptable, as it was clear that the stainless steel used was substandard. The shop assistant insisted that the rust was my fault, claiming I had left the metal spinner in water. I explained that I had not submerged the spinner in water after use, you can't use it submerged, and even if I had, it's unreasonable for a product to rust after just four days, especially after only one use. While the leak in the bucket wasn't evident in the store, it occurred at my home, which was frustrating. Additionally, the rust from the spinner stained my floor, creating extra work for me. I expressed my dissatisfaction at the shop assistance insinuating I was trying to be dishonest. I only used the mop once. I did not dry the bucket out, I throw the water out and it was already rusted. I questioned whether this was fair treatment for a loyal customer. The assistant’s response was dismissive, stating that it didn’t matter because I would return to the store anyway. Although the staff were polite, this was one of the most unpleasant retail experiences I’ve ever had. At this point, I insisted on a refund. I would have been open to exchanging the product for other goods (not the same product), but they did not offer this as an option. The store manager, lovely lady, did mention that the Addis mop would be on specials soon but after being treated the way they treated me I would not return to the store. It is important to treat your customers right, if you would like them to come back. Especially if it is obviously a product flaw. Needless to say I won’t be returning.
0 replies
23 months ago
Is BP and Pick n Pay running a **** promotion?
We returned to BP Ermelo as per the helplines instructions, we found that the staff appeared to be uninformed about the promotion they are promoting. They will not honour what the promotion stipulates. I quote 'I know nothing about this' the petrol attendant said and then walked away. This lack of awareness raises concerns about the transparency and integrity of BP's and Pick 'n Pay's smart shoper promotional activities.
53 replies
24 months ago
Disappointing Experience: Lack of Staff Training and Customer Service at BP Ermelo
BP and PNP are currently running a promotional campaign where customers can collect all four cars. However, it has come to our attention that BP Ermelo staff members are unaware of the details of this promotion, leaving petrol attendants confused and unable to assist customers effectively. We believe that thorough training of staff is essential for the success of any promotion. Furthermore, when contacting the help line for clarification, we were advised to call again upon our next visit. This lack of immediate assistance adds to the inconvenience experienced by customers. Additionally, the layout of the garage contributes to the discomfort, making it less than ideal for refueling. We are disappointed by the current situation and find it concerning that fulfilling the advertised promotion has become unnecessarily complicated. We urge management to address these issues promptly to ensure a positive customer experience and uphold the integrity of the promotion.
53 replies
28 months ago
Switch Telecom
Correspondance with Switch below: Please refer to Account: A04769. We have managed to source a VoIP service provider who could provide a solution to our problem regarding our incompatibility with Switch as a service provider. We have given instructions to initiate the process. The feedback we have received from S******h is that Switch is not making the process easy. As we attempted to convey to Switch, we cannot afford to be without our phone line for days as it is detrimental to our business. Despite our concerns, all Switch could do was explain several times, at length and repetitively, 'very professionally' how prepaid works, offering us no other solution. Given the lack of concern for the business days we lost during our busiest season, we were necessitated to find an alternative service provider who could assist us. We implore you to expedite our request to transfer to S******h. As we have tried to convey, it is crucial for us to have a working business line. Please, we kindly request that the consultants refrain from explaining the prepaid system once again. We are well aware of how a prepaid system works. We sought an alternative solution, and we have found it. All we ask is for your assistance in transferring our VoIP line to S*******h.
0 replies
29 months ago
TERRIBLE SERVICE
Switch Telecom has been hosting our VoIP line for the last couple of years. We are a prepaid customer with them. Every time our balance went low, they would send us an email notifying us. Upon receiving the email, we would top up the account. Lately, they have stopped notifying us; they just cut us off. We are a business that has suffered losses because of this. When we report the issue, they give us the same song and dance about being a prepaid customer, but they don't do anything to resolve the situation; they just cut us off. This morning, I asked to speak to a manager to lodge a complaint. The lady I am talking to asks for a number that the manager can contact me on. I give her the landline. With a giggle, she says, 'Well, that won't work.' I said, 'You don't say; it is because you cut us off.' Her response was 'No, we did not.' I said, 'Yes, you did, or else you would call us on our landline.' They refuse to take responsibility. Yes, we did make a payment, but our landline was still cut off. When our customers phone, the message they get is 'This line is no longer in service.' Switch Telecom employees just smile ****erally) and wave while their customers lose business. Needless to say, we are changing service providers, as there are plenty of companies that offer this service.
72 replies
30 months ago
Pathetic service
The service you receive from this company is pathetic. They mess up orders. Unfortunately, we, as a company, had to buy from them because they sell certain items that other companies don't stock. The order was dispatched wrongly, completely different from what we ordered So, who has to pay for the delivery? Their customers. To get their mess sorted takes weeks. If you don't call you won't get any feedback. If you're reading this, please do yourself a favor and avoid doing business with Glacier Doors.
0 replies
30 months ago
Incompetence and just pathetic.
The service you receive from this company is one of the worst in the country, and that's saying a lot. They consistently mess up orders. Unfortunately, we, as a company, had to buy from them because they sell certain items that other companies don't stock. I pleaded with them to send both ordered items with one courier collection, but it didn't happen. So, who has to pay for the delivery? Their customers, time and time again. When I ordered a compressor, they dispatched the wrong one. Guess who had to pay for their incompetence? We did their customers. If you're reading this, please do yourself a favor and avoid doing business with Metraclark.
0 replies
31 months ago
Spec-Savers Spectacles TERRIBLE QUALITY
The optometrist is very friendly and the shop is neat but the quality of the spectacles is dreadful. The frames just snap while you are talking to someone. I cannot believe how poorly these glasses are made. This is not personal to the staff but rather just a warning to anyone on a budget to rather not opt for Spec-Savers spectacles. We sent an email to Spec-Savers Head office they acknowledge receiving our email but nothing has been done about it. The store repaired the glasses the first time it snapped but informed us next time we will pay... well next time has happened...
131 replies
49 months ago
Burger King has NO stock of any vegetarian options on their menu despite advertising that they do.
Burger King (Ermelo Mpumalanga) still doesn’t have veggie options so I asked the lady why and she said it was because the stock expired. I said; “yeah but when was that and that surely the can order new stock?” She said nobody buys it so they won’t order again. So we come in there weekly asking and they give us the run around. There you have the real reasoning. They’re still advertising it on the window though. The store responded to my review and said that management would look into it - a blatant lie given the latest information that I just got. Not to mention that I have asked head office about this and head office assured me the local branch did have stock ... Which they obviously lied about.
0 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
17 (80.95238095238095%)