WN
Wendy N
Active since Oct 2018
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Extremely Disappointed – Poor Service, Endless Delays
I signed up in April for a “1-week trust registration.” It’s now December and I’ve had to fix repeated ID errors, chase the team for updates, and redo paperwork that was already submitted. They even listed a stranger as a trustee without my consent. I eventually got my trust deed after 8 months and external help. Not worth the stress or cost. I'm still waiting for the rest of the services to be completed.
0 replies
13 months ago
Great Customer Service & Resolution – Thank You, Andrew!
I appreciate Andrew and the SA Domain team for their professionalism in handling my recent concerns. Initially, I faced some challenges with a domain confirmation request, but Andrew personally stepped in, acknowledged the issue, and ensured it was resolved efficiently. His apology and commitment to improving customer service were greatly appreciated. As a long-term client with multiple domains hosted by SA Domain, I value their dedication to refining processes and maintaining positive client relationships. Thank you again for resolving the matter promptly and professionally. I look forward to continued excellent service!
0 replies
13 months ago
Beware of SA Domain – Unreliable & Unprofessional Registrar
I had an extremely disappointing experience with SA Domain (Tixibiz PTY Ltd) regarding the purchase of a domain name. Despite paying for mediflowai.co.za on March 7, 2025, and receiving an invoice confirming my ownership, I later discovered that a third-party service (B12.io) claims the domain is already taken—preventing me from using it. Key Issues with SA Domain: ❌ Possible Resale of a Previously Claimed Domain – I purchased the domain in good faith, yet SA Domain refuses to confirm my ownership in writing, raising concerns about whether they sold me a previously registered domain. ❌ Refusal to Provide Standard Registrar Support – When I requested a simple ownership confirmation letter, a standard industry practice, SA Domain aggressively refused, despite confirming my ownership in their system. ❌ Unprofessional & Defensive Customer Service – Instead of assisting, SA Domain’s representative became defensive, dismissive, and even threatened legal action when I questioned the legitimacy of the sale. ❌ Lack of Transparency – If the domain was available for purchase, why is another platform claiming ownership? And why does SA Domain refuse to issue an ownership confirmation letter if everything is legitimate? Warning to Future Customers If you are looking for a reliable domain registrar, think twice before using SA Domain. A domain registrar should provide transparency and support—not sell you a domain and then refuse to verify your ownership. I have now escalated this matter to ZACR (ZA Central Registry), ISPA (Internet Service Providers’ Association), and the National Consumer Commission for investigation. If you’re considering SA Domain, I strongly recommend using a more professional and reputable registrar instead.
0 replies
41 months ago
Refunds withheld since 2020
I have never received a refund for the following: 1. Order Number 11483372, 12 November 2020, R470.15 was deducted from my account, the invoice amount was R380.98, amount owed to me R89.17 2. Order Number 11512573, 16 November 2020, R264.88 was deducted from my account, the invoice amount was R224.89) amount owed to me R31,56 3. Order Number 19558174, 3rd December 2021, R241.99 was deducted from my account, the invoice amount was R210,43) amount owed to me R39,99 4. Order Number 32995568, 6 November 2022, R253 was deducted from my account, the invoice amount was R207,18) amount owed to me R45,82 Bringing to the total to R206,54, this might be not be much to you, but to me as an unemployed single parent, it's a week' worth of groceries. I've sent emails, no response.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)