DC
Dean C
Active since Oct 2018
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
The best
Kwenziwe is brilliant at what she does. Attends to all my questions immediately. Thank you
53 replies
2 months ago
Excellent service
I would like to thank Portia for her swift and reassuring responses. Always willing to assist and very patient
53 replies
32 months ago
Misleading and dishonest staff
Stay away from this company. You will waste your money I've had endless problems with their *********** staff. The are dishonest and misleading I've sent messages to the CEO but he does not bother to answer Other than not receiving a product I specifically asked for, I have not had wifi for the past 5 days and I still have no idea why. No one can assist me
0 replies
33 months ago
*********** staff
I've been with openweb for a while now. I contacted them to switch products and they (Dane Samuels) advised me to cancel my current product and apply for the new one 10 days before the end of this month I followed this and when I app**** for the new product I was informed by Zelda Coetzee that my area was not covered for the new product. I explained that my details have not changed . She tells me to re-apply with my correct address I repeatedly told her that I have the exact same profile and I cannot give her a false address. However, she ignores all of this and insists I need to provide my correct address She advises me that if I do not send this by this morning my product will only be activated from August I again reminded her that I have a current product which will expire at the end of July and I only need new activation from the beginning of August in any case. It seems as I cannot get this very basic simple details understood by her and that is frustrating. It's really not complicated at all I also asked why Dane did not check if I had coverage before advising me to cancel the current product. She ignores this completely. It's as if I'm speaking to a robot I have to give Marietjie van Niekerk 5 stars. She handled my requests with my current product and always advised me the correct option Openweb, check your employees. I advise that some of them need very basic training on the products and how to handle clients. Dane and Zelda desperately need this training
0 replies
35 months ago
Poor service
Been long time client. Always good service. Now I am getting no feedback regarding my order. I'm not happy at all. Never again. We work hard for our little bit of money
53 replies
43 months ago
Incorrect pro-rata
I am in the process of ordering my product They have sent me a pro-rata bill which is nearly the same amount as a full month subscription and I will only be using it from about the 20th of this month My subscription is R499/month, but they want to charge R399 pro rata and I will most probably only be using it for about 10 days I've asked for clarification and I just receive a pro-rata formula that they use which makes no sense My explanation of how pro rata should be calculated is not even considered It seems as if they allow maximum 40% reduction on pro-rata where other services providers work up to 100% which is fair and how it should be I may be wrong but then someone needs to explain and convince me I have seen good reviews and I really want this product but I want fairness upfront The LTE-A specialist is Marietjie van Niekerk
133 replies
43 months ago
It's a joke
I logged a request a couple of days ago. Received a reference number. Promise to get back to me. Since then I sent a few mails to ask for an update. Still nothing Eventually I contacted capitec via messenger. Initially I was messed around. Today they informed me that my case was closed So, they open and close a case without resolving it? This is a first for me I've never experienced something like this before I'm without words. Case number 98512602 Let's see how and if they can explain their way out of this one
266 replies
45 months ago
Poor service , no communication
I have subscribed, paid my invoice, sent documents for approval, sent several emails requesting feedback. But I am being ignored My son desperately needs the wifi for home school Vox, your service is really not acceptable and I am regretting that I chose you as a service provider
134 replies
46 months ago
Poor service
Waiting for lumpsum pay out. Promises and excuses. No feedback or updates unless I ask. 14 days since process started which I had to initiate. I'm so disappointed
268 replies
52 months ago
Scammer and fraudster
I paid a deposit for materials to be delivered They have not delivered and Johnny and his mother in law have since made promises to refund me Nothing has come about this So many excuses They are now ignoring me They have done the same to many of their clients I just need my refund
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
3 (13.636363636363637%)
2 Star
2 (9.090909090909092%)
1 Star
14 (63.63636363636363%)