PP
Prince P
Active since Nov 2018
3
Reviews
0
Industries
Reviews
3 reviews39 months ago
Bad Customer Service
In March 2022, I purchased an iPhone 13 Pro at Incredible Connection Clearwater branch. A month later, the phone's battery started to fail. I brought the device to the store, and the clerk advised me to use it and check to see if the issue persisted before scheduling it. I used the phone for 7 months, and it continued to have the same issue. When I went to the store, they scheduled the repairs; however, after two weeks, they informed me that the diagnosis test had been successful, so they sent the item back unrepaired. In December 2022, the battery capacity was 97%. Once more using the phone, the battery's capacity dropped from 97% to 91%, which is not typical. Additionally, the battery was now depleting more quickly than before, so I had to return the phone a second time. It was scheduled again, and I received the same response: "It has passed the test. However, if I want to replace the battery, I must pay for it out of pocket, which ridiculous is given the item is still covered by warranty." The tech consultant told me he addressed the issue with the regional manager, but a week has passed with no word. I called the store today to inquire about updates, but it appears that the Tech department staff is not doing their duty to help me. Instead of going back and forth, why can't they just solve the phone's issue or just give me a new, completely functional gadget as it is still covered by warranty?
0 replies
57 months ago
My Next Property
I got a call from the estate agent David Raath so that we can arrange viewing of a rental property he advertised. He was very rude and started asking unnecessary question, and said he wont confirm viewing if I don't tell him were I worked. I wouldn't recommend him to anyone.
0 replies
91 months ago
Telkom False Information / Delay in delivery
, New contract, I placed an order on the 27 September 2018 and my account was debited R659 the following day. I was told that it will take up to 7 working days but ever since I’m still waiting for my order to be delivered until to date. I don’t know what else to do because when I contacted the call centre constantly they telling me same thing “we don’t have stock at the moment “ and they are not helpful. How is that possible that you advertise something and you fail to deliver the service on time. This is the message i get every time i send a complaint. Telkom SA: Thank you for ordering a Mobile deal with Telkom. Your order has been processed, however we are awaiting stock and you will be updated once stock is available. Thank you for choosing Telkom
0 replies
Review Distribution
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1 Star
3 (100%)