AS
Anne S
Active since Nov 2018
6
Reviews
0
Industries
Reviews
6 reviews31 months ago
5 years..............
When you owe money, they are quick to harass you threaten you constantly. Back in 2018 I was in a financial dilemma and had a problem paying. Now in 2023. Note 5 years later. The sheriff of the court turns up by my house to with legal proceedings with a case number 2018... to write up for debt of 5 years ago. Now a judge that was app**** for 5 years ago is only loaded against me. How is this fair. I am sending constant emails to Macrobert Attorneys with absolutely no reply. This is totally unacceptable.
0 replies
41 months ago
Avis deposit
I rented a vehicle from Avis... paid my deposit. Took the car Back and was told I would get get my deposit back in 7 to 10 working days. Today was the 10th working day and nothing. I called Avis who said they would request the Bank to release the funds. This afternoon there was still nothing. I went to the office and a call was made to head office.... they will let me know in 48 hours. This is just ridiculous. Quick to take the money but a battle to get it back.
1056 replies
42 months ago
Termination certificate
I terminated debt review 2 months after starting as I was not happy with One Debt. I have been asking for my termination certificate from 2019 already with no response.
0 replies
42 months ago
Upgrade
I have been a loyal client of Cell C for many many years already. Account is well paid.. no issues at all. I went on debt review many years ago and I am now battling to get the letter that I am off debt review. I am now due to upgrade and it was declined due to debt review. Every other upgrade I was approved even with debt review status. I have read il and this is not a debt contract but a service contract and I can upgrade. I can understand if my account was poorly conducted that I would be declined. This is absolutely shocking to treat a loyal good paying client like this.
663 replies
49 months ago
Bad service
We put in a claim and Miway is refusing to pay as per the below As per our conversation this morning - we are VERY UNHAPPY WITH THE WAY WE ARE BEING TREATED BY YOU AND YOUR INSURANCE COMPANY!! our fridge packed up and was not getting cold. we sent the fridge to xxRefrigeration for a report and repair quote (this is our our previous insurers worked) this quote was attached and sent to Lerato at your insurance company On this qoute it was mentioned that they suspected compressor failure due to power surge/ low voltage and they gave a quote of R2980 to repair. NOWHERE DID I SAY THE FRIDGE WAS REPAIRED!!!!!!! (Quote attached) they would npot say this if it was not true!!! also we lost all the contents in the fridge which a quote was also sent to you. You sent a technician to our home and he checked the fridge and he said that sometimes the compressor stops working and after a while when you put the fridge on again it starts working agian - so OUR FRIDGE DID NoT WORK AT THE TIME WE PUT IN A CLAIM. he gave us a damage report and here he mentioned it was a power surge and the fridge was not getting cold and he confirmed this verbally!!! Whilst they were working on the fridge then they noticed gas coming out. They were the only people by the fridge at that time! No gas was coming out before that. The technician mentioned to us that he was reporting it as a power surge so HE LIED TO US AS WELL. He was talking about Eskom and everybody is having a problem with their appliances. According to the quote from xx refrigeration, our fridge did not work and it was not due to gas leaking........ that presumably happened afterwards. Also the attitude when dealing with us is totally unacceptable. We will be going to the OMBUDSMAN with this issue as we feel we are being treated very unfairly. We have a report from a reputable technician before your technician got to us that shows that there was a problem with the compressor. We are NOT LYING ABOUT THIS!!!!! I am not accepting that the claim is being closed as I feel that enough investigation was not done here. As it is, it took very long for your technician to come to us so somebody did not do their work there as well. Totally unacceptable, very poor service. The consultant we are dealing with was not on sight with the technician and did not hear what the technican said to us but insinuated that we should have made a recording of the technicians site visit - this is not normal practise as we were trusting your insurance company and the process. It seems as if he was taking the technicians side! As mentioned above this technician gave us a signed form stating that it was a power surge and the fridge is not getting cold both sides. This was confirmed verbally as well by YOUR TECHNICIAN. We would not put in a claim if the fridge was not working and we have a report from a reputable refridgeration company that the fridge was not working so how can you now base your findings on a gas leak!!!!!!!!! for a technician that came nearly 2 weeks later!!!!!!! so now you understand why we are so angry about how we are being treated!!!!! It seems as if Miway is very quick to take our money but will look for anyway to not pay out claims. Rather look for any reason not to pay!!!! It seems as we are dealing with liars and schemers with this company. This is absolutely pathetic!! Please also advise your top managers details as I would to bring this to their attention as well. I will also be putting this on HELLO PETER as well!!!! As per our conversation this morning - we are VERY UNHAPPY WITH THE WAY WE ARE BEING TREATED BY YOU AND YOUR INSURANCE COMPANY!! our fridge packed up and was not getting cold. we sent the fridge to D & H Refrigeration for a report and repair quote (this is our our previous insurers worked) this quote was attached and sent to Lerato at your insurance company On this qoute it was mentioned that they suspected compressor failure due to power surge/ low voltage and they gave a quote of R2980 to repair. NOWHERE DID I SAY THE FRIDGE WAS REPAIRED!!!!!!! (Quote attached) they would npot say this if it was not true!!! also we lost all the contents in the fridge which a quote was also sent to you. You sent a technician to our home and he checked the fridge and he said that sometimes the compressor stops working and after a while when you put the fridge on again it starts working agian - so OUR FRIDGE DID NoT WORK AT THE TIME WE PUT IN A CLAIM. he gave us a damage report and here he mentioned it was a power surge and the fridge was not getting cold and he confirmed this verbally!!! Whilst they were working on the fridge then they noticed gas coming out. They were the only people by the fridge at that time! No gas was coming out before that. The technician mentioned to us that he was reporting it as a power surge so HE LIED TO US AS WELL. He was talking about Eskom and everybody is having a problem with their appliances. According to the quote from D and H refrigeration, our fridge did not work and it was not due to gas leaking........ that presumably happened afterwards. Also the attitude when dealing with us is totally unacceptable. We will be going to the OMBUDSMAN with this issue as we feel we are being treated very unfairly. We have a report from a reputable technician before your technician got to us that shows that there was a problem with the compressor. We are NOT LYING ABOUT THIS!!!!! I am not accepting that the claim is being closed as I feel that enough investigation was not done here. As it is, it took very long for your technician to come to us so somebody did not do their work there as well. Totally unacceptable, very poor service. The consultant we are dealing with was not on sight with the technician and did not hear what the technican said to us but insinuated that we should have made a recording of the technicians site visit - this is not normal practise as we were trusting your insurance company and the process. It seems as if he was taking the technicians side! As mentioned above this technician gave us a signed form stating that it was a power surge and the fridge is not getting cold both sides. Tis was confirmed verbally as well by YOUR TECHNICIAN. We would not put in a claim if the fridge was not working and we have a report from a reputable refridgeration company that the fridge was not working so how can you now base your findings on a gas leak!!!!!!!!! for a technician that came nearly 2 weeks later!!!!!!! so now you understand why we are so angry about how we are being treated!!!!! It seems as if Miway is very quick to take our money but will look for anyway to not pay out claims. Rather look for any reason not to pay!!!! It seems as we are dealing with liars and schemers with this company. This is absolutely pathetic!! Please also advise your top managers details as I would to bring this to their attention as well. I will also be putting this on HELLO PETER as well!!!! As per our conversation this morning - we are VERY UNHAPPY WITH THE WAY WE ARE BEING TREATED BY YOU AND YOUR INSURANCE COMPANY!! our fridge packed up and was not getting cold. we sent the fridge to D & H Refrigeration for a report and repair quote (this is our our previous insurers worked) this quote was attached and sent to Lerato at your insurance company On this qoute it was mentioned that they suspected compressor failure due to power surge/ low voltage and they gave a quote of R2980 to repair. NOWHERE DID I SAY THE FRIDGE WAS REPAIRED!!!!!!! (Quote attached) they would npot say this if it was not true!!! also we lost all the contents in the fridge which a quote was also sent to you. You sent a technician to our home and he checked the fridge and he said that sometimes the compressor stops working and after a while when you put the fridge on again it starts working agian - so OUR FRIDGE DID NoT WORK AT THE TIME WE PUT IN A CLAIM. he gave us a damage report and here he mentioned it was a power surge and the fridge was not getting cold and he confirmed this verbally!!! Whilst they were working on the fridge then they noticed gas coming out. They were the only people by the fridge at that time! No gas was coming out before that. The technician mentioned to us that he was reporting it as a power surge so HE LIED TO US AS WELL. He was talking about Eskom and everybody is having a problem with their appliances. According to the quote from D and H refrigeration, our fridge did not work and it was not due to gas leaking........ that presumably happened afterwards. Also the attitude when dealing with us is totally unacceptable. We will be going to the OMBUDSMAN with this issue as we feel we are being treated very unfairly. We have a report from a reputable technician before your technician got to us that shows that there was a problem with the compressor. We are NOT LYING ABOUT THIS!!!!! I am not accepting that the claim is being closed as I feel that enough investigation was not done here. As it is, it took very long for your technician to come to us so somebody did not do their work there as well. Totally unacceptable, very poor service. The consultant we are dealing with was not on sight with the technician and did not hear what the technican said to us but insinuated that we should have made a recording of the technicians site visit - this is not normal practise as we were trusting your insurance company and the process. It seems as if he was taking the technicians side! As mentioned above this technician gave us a signed form stating that it was a power surge and the fridge is not getting cold both sides. Tis was confirmed verbally as well by YOUR TECHNICIAN. We would not put in a claim if the fridge was not working and we have a report from a reputable refridgeration company that the fridge was not working so how can you now base your findings on a gas leak!!!!!!!!! for a technician that came nearly 2 weeks later!!!!!!! so now you understand why we are so angry about how we are being treated!!!!! It seems as if Miway is very quick to take our money but will look for anyway to not pay out claims. Rather look for any reason not to pay!!!! It seems as we are dealing with liars and schemers with this company. This is absolutely pathetic!! Please also advise your top managers details as I would to bring this to their attention as well. I will also be putting this on HELLO PETER as well!!!! As per our conversation this morning - we are VERY UNHAPPY WITH THE WAY WE ARE BEING TREATED BY YOU AND YOUR INSURANCE COMPANY!! our fridge packed up and was not getting cold. we sent the fridge to D & H Refrigeration for a report and repair quote (this is our our previous insurers worked) this quote was attached and sent to Lerato at your insurance company On this qoute it was mentioned that they suspected compressor failure due to power surge/ low voltage and they gave a quote of R2980 to repair. NOWHERE DID I SAY THE FRIDGE WAS REPAIRED!!!!!!! (Quote attached) they would npot say this if it was not true!!! also we lost all the contents in the fridge which a quote was also sent to you. You sent a technician to our home and he checked the fridge and he said that sometimes the compressor stops working and after a while when you put the fridge on again it starts working agian - so OUR FRIDGE DID NoT WORK AT THE TIME WE PUT IN A CLAIM. he gave us a damage report and here he mentioned it was a power surge and the fridge was not getting cold and he confirmed this verbally!!! Whilst they were working on the fridge then they noticed gas coming out. They were the only people by the fridge at that time! No gas was coming out before that. The technician mentioned to us that he was reporting it as a power surge so HE LIED TO US AS WELL. He was talking about Eskom and everybody is having a problem with their appliances. According to the quote from D and H refrigeration, our fridge did not work and it was not due to gas leaking........ that presumably happened afterwards. Also the attitude when dealing with us is totally unacceptable. We will be going to the OMBUDSMAN with this issue as we feel we are being treated very unfairly. We have a report from a reputable technician before your technician got to us that shows that there was a problem with the compressor. We are NOT LYING ABOUT THIS!!!!! I am not accepting that the claim is being closed as I feel that enough investigation was not done here. As it is, it took very long for your technician to come to us so somebody did not do their work there as well. Totally unacceptable, very poor service. The consultant we are dealing with was not on sight with the technician and did not hear what the technican said to us but insinuated that we should have made a recording of the technicians site visit - this is not normal practise as we were trusting your insurance company and the process. It seems as if he was taking the technicians side! As mentioned above this technician gave us a signed form stating that it was a power surge and the fridge is not getting cold both sides. Tis was confirmed verbally as well by YOUR TECHNICIAN. We would not put in a claim if the fridge was not working and we have a report from a reputable refridgeration company that the fridge was not working so how can you now base your findings on a gas leak!!!!!!!!! for a technician that came nearly 2 weeks later!!!!!!! so now you understand why we are so angry about how we are being treated!!!!! It seems as if Miway is very quick to take our money but will look for anyway to not pay out claims. Rather look for any reason not to pay!!!! It seems as we are dealing with liars and schemers with this company. This is absolutely pathetic!! Please also advise your top managers details as I would to bring this to their attention as well. I will also be putting this on HELLO PETER as well!!!!
53 replies
91 months ago
No answer to e-mails
I accudently paid my Edgars instalment into my settled Jet account. I went to the local branch who helped me by calling the call centre who eventually said that I must email the proof of payment, my id and what confused me 3 months bank statements???????? Really. I emailed the proof of payment and id on 1.10.2018 to bothbthe jhb email address as well as the dbn address and a month later not a single response. Yes Inknow I made a mistake but gee whizz surely edcon should be helping me sort this out. I am very disappointed with the total lack of respect for clients emails. Hopefully I will get a response from loading my complaint here,
105 replies
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5 Star
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3 Star
2 (33.333333333333336%)
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1 Star
4 (66.66666666666667%)