CG
Charms G
Active since Nov 2018
8
Reviews
0
Industries
Reviews
8 reviews28 months ago
DISERVICE TO PENSIONERS
So recently a FNB Bank consultant had confirmed telephonically that because I am a retired person my credit card monthly account fee would be waived. I have several retired colleagues whose credit card monthly fee was waived at other financial institutions and so I was encouraged to enquire with FNB. However after just one month of no monthly fee it was then deducted again the following month. In response to my complaint on HelloPeter, I received a dismissive email stating that it was a business decision not to waive the monthly credit card fee. My question as to why it was waived in the first place and then deducted again was met with a dismissive email. I was not called to explain why the monthly fee was deducted in the first place and why the consultant had confirmed it would be waived. So it seems despite their consultants confirming services etc FNB does not consider the consultants statement as being untruthful and not transparent. My further question is if other financial institutions are offering a lowered fee or waiving the credit card fee if those who have retired - why would FNB not follow suit - I was under the impression that clients were important to them but it seems once you are on retirement and your salary no longer paid into your account -they lose interest. I shall continue to raise this issue on HelloPeter and other social platforms. To think that I had banked with them for more than 20 years!!
128 replies
28 months ago
UNTRUTHFUL AND *********
I turned 62 years of age and on retirement. I had made contact with FNB requesting that the monthly fee on my credit card be reduced as several of my friends in the same age bracket had done so at other financial institutions and were successful. The FNB Consultant called me and informed that she had removed the credit card monthly fee and that I would from this point onwards only be liable for the monthly fee on my general savings account. Lo and no credit card monthly fee was deducted - I was really pleased. However I was checking my credit card transactions this month and noted that the credit card monthly fee was deducted again - and this amounts to R80+ I once again contacted FNB - who now have changed their tune and directly informed me that the monthly fee would continue on my credit card as this was a business decision. I want to know why FNB are so ********* AND UNTRUTHFUL? Why would a consultant inform me that the credit card monthly fee would be enirely waived - only to be informed a month thereafter that this had changed? For at least 20 years I have banked with FNB. But not for one moment will I ever trust them again - their word is simply not worthy - Anyone else have this experience?? FNB YOU ARE A DISGRACE HONESTLY TO TREAT YOUR CLIENTS IS SUCH A DISMISSIVE WAY - AND TO LIE OUTRIGHTLY IS NOT ACCEPTABLE.
129 replies
50 months ago
Fnb inefficiency
After 7 working days I receive my new debit card after their ATM faultily held it back. That's a really long wait bearing in mind I couldn't conduct any online purchases or transactions. On receiving the new debit card I duly activated this new card online changing the pin immediately only to discover that It was not functional when I wanted to pay for groceries this morning. Another setback. Additionally their secure chat platform is non functional today due to technical problems so I was unable to reach them to try and sort this out. Sorry you do not have my vote of confidence. I will not save with FNB any longer. I will not invest with FNB any longer.
53 replies
51 months ago
Fnb continuous shoddy service and servo es
So since last Saturday 12 January 2022 when FNB ATM swallowed my debit card and they have not been able to find it I've been waiting for a new debit card. I'm still waiting for my debit card. Although I tried to get service it has been a very tedious and slow process. They also cancelled my credit card and cannot explain why. I was so inconvenienced on Saturday and couldn't even get money to pay for a parking ticket. Their consultant just left me destitute without any assistance. Tygervalley Branch manager has over the past week been unhelpful. In fact I had to constantly ask him when would I receive my new cards. I had to order online and then there was another hiccup and I was only able to order my debit card and not my credit card. He didn't know why and found it weird he says. How do you think a client feels when they are so inconvenienced due to your processes FNB? Today 18 January after 5 working days I receive a call from a courier company to say that I'd be receiving my debit card only within the next 3 to 5 days. So a full 8 days minimum to receive one's card? And this due to their ATM fault? I would advise every single person to not consider opening an account with FNB. Other banks I deal with deliver far better client service. FNB have a couldn't care less attitude and blame their own processes for their shardiness. Like others on this platform I look for reviews on products and services. I will be closing my FNB accounts. They've gone too far this time round and I'm tired of the decline in their standard of service over the recent years. Do your research and go elsewhere. My entire family has experienced poor service from FNB. That really says something doesn't it? Time to move on to a bank where one is considered valued and treated as such. Not just empty words and poor service. And to think it's our money and we are paying for shoxdy service! Time to find a better bank who actually puts their clients first.
53 replies
51 months ago
FNB incompetence and lack of service
All potential clients do not join FNB if you want excellence in Client service. Tygervalley branch. Insert my card into YOUR Atm machine which just suddenly goes blank and reflects an in service message. Knocking on your door a big black guy comes to help. I tell him the issue and tries to get help. I wait at the door as minutes tick by. Eventually a lady appears only to tell me they can't find my card. I'm requested to hand over my ID card. Im left at the door for another few minutes. A guy comes out to tell me that they can't give me what I need - namely my bank card. How is this service? I'm stuck for the weekend, had no cash to pay for parking ticket. Disgraceful that in my time of need I'm let down once again. Just too many times. FNB does not care.
53 replies
54 months ago
Incredible connection has no connection to customer
I will never enter Incredible Connection in TYGERVALLEY again. Today after making a small purchase proceeded to pay in cash. Was told by the helpful floor assistant that there was no cash in the till and that the lady who manned the till was off sick. So I asked what now? All he could say was he could offer no change but could offer me a plastic bag for my purchase which I didn't require. I asked if manager was there and he went to speak to him. But apparently the assistant Manger had no answer. I went in search of manager and found a man sitting doing admin work. Asked him if he was the manager and he said no. I then asked so who is in charge and he answered he was assistant manager. No offer to help. He barely looked up from his admin work. I was mortified that someone of this stature could even treat a customer this way. I posed my question to him about getting change which was a very small amount. He said that he told the assistant to offer me a bag instead. He was so not interested it was unbelievable. I walked out and will never return. It was on principle that he wouldn't offer any kind of assistance that I complain. I needed a small amount of change and there was no cash in the till. If I had to walk out minus R60 or R100 he couldn't care less and it was just so evident. Now I wonder how many customers have received this type of treatment as a customer from this particular assistant manger. The only service I will say was good was that of the floor salesman. Just unbelievable! .
0 replies
55 months ago
NonOrder delivery
I will never order from Cielo Home again. False promises of delivery which never took place today between 12 and 1pm.. Then called to lie to us again. This time to indicate deliver would take place between 6 and 7pm the same day. They use Petals Express as service provider to deliver orders who just never pitch up. The most horrid experience. They treat their customers with utter disdain. Not even a phone call to keep us updated. To indicate they are late or lost or not coming. We are still waiting for our order.
53 replies
91 months ago
POOR QUALITY SUNBLOCK SELFLINED CURTAINS
U&G Fabrics your self lined sunblock fabric is of poor quality! We had on the recommendation of Concorde Interiors curtains made with your self lined 100% sunblock fabric for two very large windows both in our bedroom and diningroom. So four large drops. Firstly the fabric is so inferior that yellow streaks appeared after a short while. F ollowing your washing instructions the lining then turned black in the water! Imagine our shock. You replaced them with the same poor quality without providing any explanation as to why your fabric is inferior or why you used the same inferior product. Never once did you confer with us or explain anything. Now once again you provided the same washing instructions and exactly the same thing happened. Now you and Concorde Interiors tell me the client, who has spent thousands, there is nothing you can do? Why would you provide an inferior product in the first place when other sunblock selflined curtains are not reacting this way ? I have conferred now with other professional interior designers who are all in agreement. You should never have replaced it with the same inferior product and that this is unacceptable. I am left without any resolve just treated with disdain. Is this your manner of business? I find it unacceptable and unethical. No client purchasing in good faith should be left in this position. UG Fabrics will never have my recommendation. Whilst all is good thats fine. The moment theres a problem with their goods they dont want to know. They had an opportunity to resolve this but decided that the thousands of rands I had spent was of no regard to them. Why use an inferior product when they could have used a product of quality? Other fabric houses and interior designers wete horrified to see this and agreed the product is of poor quality in comparison to others. Why do you sell this product to interior designers to use in residential homes?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (100%)