KP
Kiara P
Active since Nov 2018
6
Reviews
0
Industries
Reviews
6 reviews33 months ago
False and Misleading information from Hollard.
I put in a claim last month towards my vehicle is that is insured with Hollard Naked. It is with great disappointment to hear that my claim is has not been approved due to a reasons that do not make sense to me, even after being reviewed again. Firstly, Hollard/Naked took multiple days to get back to me regarding the status of my claim, there was no communication from Hollard side unless I followed up first. This has costed me so much extra travel costs because of lack of communication and urgency from your side. Secondly, I received misleading and false information via email and on my app which stated “your claim has been approved” (see attached). According to that email, I was going to be contacted with further steps, however I received no communication and I had to follow up again, only to find out it was a system error. How does a huge company like Hollard send out system errors that gives clients false hope and practically **** to the client? If I did not query, I as your customer would have been sitting with false hopes of my vehicle getting sorted. - this issue was also completely ignored and not addressed in my previous complaint. PS: My app still shows my claim has been approved. Thirdly, the report says there was no damage to the rim or tyre, but my entire rim is cracked open with a rip through my tyres, your report goes on to state the ball joints were tampered with previously but has not been touched since purchasing the car in January. According to Dekra and roadworthy assessments, this was never flagged as an issue on the vehicle, also whilst being approved by Wesbank. Lastly, the customer service, incorrect information and lack of communication all shows incompetence from your companies side. I am truly disappointed in Hollard and expected more from such a reputable company.
382 replies
34 months ago
Terrible experience
Flight boarding at the airport started on time but was was conducted by the most unfriendly and rude staff. Not sure whether they are airport staff or Flysafair staff but the attitude, lack of greeting, and rudeness when answering a query towards people in the boarding line was unacceptable. Secondly, it was mentioned multiple times that consumption of own alcohol is prohibited on board yet the person seated behind me entered the flight majorly under the influence of alcohol, almost dropped a big box of his baggage on my head whilst trying to put into the overhead compartment (no apology from him nor the flight attendant who tried to assist). Further on, it was evident that he was already under the influence of alcohol, yet he continued to take out drinks from his baggage and consume on board. In light of him being under the influence, he also continued to order alcohol from your flight attendants once his own was finished. As a fellow passenger, I had to sit for 1hour listening to his man speak at the top of his lungs, get up multiple times hurting my hair and head whilst grabbing my seat for balance for bathroom breaks throughout the flight (whilst the seatbelt light was on during departure and landing. What if this individual fell and hurt someone else ? I was already thrown into his drunk mix and no assistance from flight attendants were given at all. Lastly, there was no disembarking from the back of the plane which i completely understand, so they opted to disembark 5 rows from front and 5 rows from back at a time. HOW can you allow the middle 5 rows to get up and block the aisle whilst there are still people at the back trying to get out? There was absolutely chaos whilst trying to disembark which even resulted in a little girl getting misplaced from her mother while trying to get off the plane. Once again, flight attendant stood and watched the chaos they created from the side. It took me who was seated in seat 29D 15 mins to get to the front of the plane and get off, all because flight attendants did not allow people to disembark according to the 5 rows at at time. I am utterly disappointed in my experience with Flysafair this time round. The customer service during boarding, on the flight and during disembarking was all unorganised and unprofessional.
0 replies
38 months ago
USELESS FINANCE DEPARTMENT
Michelle Wesson somehow handles finance for UJ Motor World. Michelle and UJ Motor World handled the process when I purchased the a vehicle. The extended warranty that was promised, was not added to the contract due to Michelle and Uj Motor Worlds lack of work ethic. Since January until now, Michelle has been promising me assistance with getting the warranty loaded but absolutely nothing. I have been emailing weekly and still nothing. She could not even ensure the vehicle paperwork was sent to the dealership on time. I had to drive to Sunninghill to collect from her - 21 days AFTER the vehicle was purchased. I do not recommend dealing with Michelle as she is completely useless when it comes to sorting out her OWN errors. RAD KTM - if your staff is going to be handling another dealerships finance, I suggest they do it properly. 3 months later, I am still waiting for a phone number that was promised to me on 20th of February.
0 replies
38 months ago
WORST CAR DEARLSHIP EVER
This is hands down the worst dealership you will find. Their service, their promises, their team of people are all completely useless. I purchased a car from them in January. We were told that an extended warranty will be added to the contract, but it was not due their lack of interest. 3 MONTHS LATER ... after countless emails, phone calls and even a visit, their finance lady (Michelle Wesson from RAD KTM MOTOs)) still has not gotten back to us. She has not even sent me the contact number for the warranty so I can call and arrange it myself. They could not even organize the car licensing papers properly. I had to drive to Sunninghill to collect it from Michelle because they did not send it to the dealership - 21 days AFTER the car was purchased. Today is the 14th of March, and I am still WAITING for feedback. I do not recommend even going close to this dealership
0 replies
38 months ago
Never recommended ABSA Activate
On the 3rd February 2023 my mom captured 4 claims via Absa Online. 2 of the claims was on content due to loadshedding/storm and 2 damages to ceiling in two rooms due to the storm. She received an sms that she will be contact further about these claims. When she checked Absa online she could not see any claims lodged. She then captured the claims on the Absa Activate and the very same problem as that on Absa Online. My mom then called Absa Activate on the 14th February and spoke to a very helpful lady whose name is Cynthia and she advised that she can only see one claim on Absa Activate but captured the other claims and gave my mum the claim numbers and the service providers that will be attending to the issues. On the 15th February a gentleman named FickzaFijo from Maverick Business Solutions had a look at the one ceiling (garage) and his comments was that looking at the ceiling it was leaking from a long time and my mum told him that it had just started to leak on the 11th February and he told her that he has been an assessor for very long and he knows what when a ceiling has been leaking for a very long time and he could already tell her that they claim for the leaking garage will be rejected but he will send the feedback to the Absa Activate, he took pictures of the ceiling from the inside but did not even go into the ceiling to see what was the cause and he sent one of his guys on the rook and took pictures when I was not present as he asked me to connect the hose to check the solar panel, his report on the leaking ceiling in the garage was that it was a maintenance problem. My mum would not allow the garage to leak for a long time because she has lots of important equipment and appliances store in the garage from the DB and electric fence boxes, inverter, electric switches and brand new appliances. His feedback for the for the leak in the one bedroom that the tile was damaged yet he told us that there is ONE tile that was damaged which was due to the installation of the solar panel and yet the solar panel was installed more than 10 years ago and there was never a problem before and that room ceiling only started to leak o the day of the heavy storm. There were light rain prior to the terrible storms and both the garage nor the bedroom ceiling leaked. My mum had the roof painted and broken tiles replaced a year ago and any gaps were sorted out. The heavy rains and storms create chaos and not matter how well maintained the property is there are damages caused by the rain i.e peoples roof tops come off, houses gets flooded – is that due lack of maintenance? My mom put this claim after 5 years and she already knew that this was going to be the outcome because this is the story with Absa activate, they look for the smallest loophole not to repair or sort out the matter. As for Paragon, the lady whose name is Rohanet claimed that they tried to contact my mum many times yet no missed calls or messages on her phone. Because of Paragon not confirming dates and times to check the fridge and TV my mum called Absa Activate and a very FRIENDLY, PLEASANT and COMPETENT lady whose name is Queen could understand my mum’s frustration and she conferenced called Rohanet at Paragon and my mum to confirm the appointments via the conference call (my mum was so impressed with Queen and the service she provided) After the above call Paragon came through to check the fridge and she was told that the pipe has been cut at the back of the fridge, my mum is a single parent and knows nothing about fridges so she could not understand what the guy said that the pipe is cut at the back, yet another claim that they don’t have to pay. All the above was done and reports sent to Absa as my mum got notifications that the service providers had sent these report but my mum did not get a call from Absa Activate until she called on the 24th February and was given the above information where her claim was rejected and that if she wants to dispute it she can do so. The consultant from Absa Activate advised that the TV was damaged by lightening and that my mum will be advised on what the next steps are regarding this TV but until today nobody has contacted her regarding this. This is Absa Activate, if you don’t follow up they will forget your claim and their app’s and online claim does not work! Please don’t take your insurance with Absa Activate as they train their assessors to look at every tiny fault so that they don’t have to pay. My mum is shopping elsewhere for insurance.
53 replies
90 months ago
Pathetic Telkom service (robbing customers for what they pay for)
I purchased a free me once off top up bundle and my IM messaging data was not uploaded and Telkom never answers their calls. Very unsatisfactory!!
0 replies
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