Active since Nov 2018
Unfortunately I csn relate to what the Clients say. I worked there for a while , they are double selling stands convincing people that these stands are available. They lack any form of integrity, and despite bad reviews on SABC's Third Degree they are still allowed to operate. The waiting list for client refunds are extremely long. And I resigned as it bothered me on an ethical basis. Management gets protected by staff who are willing to lie for them. I have personally been help hostage for over three hours by irate clients wanting to break the doors down. I can only suggest to clients to approach the Small Claims Court to at least recover some of their money.
So I bought a Samsung Galaxy J4 from Cash Crusaders in Steeldale JHB South. Once I tried to reset the phone to factory settings it required the original owners GMail account. When I took the phone back I wanted to know why it wasn't reset in the first place. Apparently the buyer who took in the phone was let go. They can't find the original owners detail due to a system problem. The owner who I insisted they contact was arrogant when I stated the obvious - this could be a stolen phone. I know they need to follow procedures and keep full records to prevent the sale of stolen goods. Let me be clear I can't state it was stolen as I will have to refer the matter further. But why are the previous owners detail not on file? Why was the phone not reset to start with? Surely they need to follow procedures to ensure this doesn't happen. Due to their utter lack of transparency and integrity I incurred additional expenses buying a cover for a phone I couldn't use. The management and owner were clear. This wasn't their problem.
So I am appalled that Vitalaire has to deal with with the elderly when they obviously don't care at all. It took me over two and a half hours on the phone to get any sort of assistance. The machine was checked last in October, and doesn't seem to be functioning as it should. Whether the state or a private medical aid pays the bill - it should have no bearing on how you treat a patient. Putting clients health on the line means nothing to them. Now the people that Vitalaire treats like garbage are actually elderly, in some cases they have a terminal illness. And instead of acting diligently and with care thereby affording these patients some level of dignity they turn a blind eye, fail to answer phones and act in a maliciously negligent manner. I think the Air Liquide Group of which it is a subsidiary should be informed of how they are wrecking the lives of these patients. I will be spreading the word far and wide on every single platform available. I pity the poor souls like my mother who have to be dependent on them.
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