DM
Dionne M
Active since Nov 2018
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
Afrihost, once an amazing service provider has declined to the point of absurdity
1. Their LTE service is non-existent, they ***gyback off of MTN who apparently can't keep their towers working which means that for the last 3 months our sim keeps getting blocked when the local tower goes down and we get rerouted to the next tower which is out of our 25km white zone. It happens approximately every 2 days and can take up to 2 hours of discussions with them to actually get the sim unblocked 2. The Call Centre is a joke, the background noise is so bad you can't hear a word they are saying 3. Their WhatsApp assistance is pathetic, either they don't have access to your account or they are too lazy to look up the details. The staff desperately need training, telling me that there is nothing you can do but but that you understand my frustration while ignoring my repeated requests to speak to a manager only makes me more frustrated
0 replies
19 months ago
Worst Service Ever
I do not recommend using this company, it has taken over a year and we still don't have our statement of results from them. They are terrible at staying in touch and letting you know what is going on. Their latest excuse is the current turmoil with QTCO however our POE's etc. were submitted in July and August last year, so the excuse really doesn't hold water.
0 replies
29 months ago
ProHealth Shop online store a potential ****
Be very wary ordering from this site, I placed an order online with them on 08 November 2023 and have still not received my parcel as of 15 November 2023. They have not bothered to respond to the 2 e-mails I have sent them asking for a delivery date and although they have belatedly responded to my WhatsApp messages with flimsy excuses that they confused me with another client, they have not provided me with either a waybill number, delivery date or reason why the delivery has not yet been made. In fact based on the message I received this morning the delivery has not even been dispatched yet.
0 replies
33 months ago
Msunduzi Municipality need to be investigated
Something has got to be done about the situation at the Msunduzi Municipality. Today (being 25/07/2023) they disconnected our electricity using a statement dated 02/03/2022 which indicated that the account was in credit for the amount of R8,393.32. The fact that the people managing the accounts are incapable of actually reading an account points to there being a serious problem. To add insult to injury we spent more than 2 hours phoning over 8 different numbers and didn't manage to speak to a single person that could help us. What exactly are we supposed to do? If it's not load shedding, then we are without power due to faults. In the last 2 weeks, Hilton has had 2 faults that both took more than 20 hours to resolve and now we are again without power because of an accounting error. I would like to know what the procedure for disconnection entails, you would assume that someone in the chain noticed the negative symbol on the account they attached to the disconnection notice?
0 replies
53 months ago
Kismet Yarns - Amazing products, staff not so much
While the Kismet range of yarns is fantastic, dealing with the actual company is a nightmare. Their website is very specific about the fact that they do not supply to the public (which is fair) and they provide a contact sheet for you to find a store closest to you. To be fair I didn't read the caption above the contact correctly the first time, I thought it was to get them to contact you about being a supplier/retailer of the products, so I filled it in and sent it off, that was over a month ago, to date I have received no response. To my mind it is only polite to respond even if it is to say that I used the form incorrectly. I tried phoning them this morning, my first call was cut off, the second call went through and was answered with a curt "hello". I realize that business is far less formal than years gone by but surely it is still the norm to answer a business line by identifying which company has been reached in a polite and friendly manner? I was put through to Muhammad. Now as a retailer we have several wholesale suppliers both local and international, not once during the application process or initial enquiries with any of them have we ever been grilled so hard on exactly what stock we carry and how our shop is set up. I eventually managed to obtain the information I required about minimum orders etc. and was then horrified when he launched into a lecture about how to make my business successful! On the one hand with hindsight I suppose I can give him the benefit of the doubt and assume he was trying to be helpful, however as a successful business owner I resent getting advise from a stranger that has no concept of our shop layout, available space or clientele. When I advised him of that he became so aggressive that I put the phone down on him (something I am not proud of). If Kismet yarns is interested in improving their level of service, I suggest they either provide their minimum order/criteria list on their website or draw up an e-mail containing all the information to be sent to prospective clients.
0 replies
54 months ago
Best Supplier Ever
If I could give this company 10 stars I would. We have never had a supplier that fills and delivers orders so quickly generally within 24 hours and never over 48.
0 replies
54 months ago
United Parcel Services South Africa are clueless
After writing a review on UPS South Africa last week regarding a parcel that was dispatched on 5/11/21 and was supposed to be delivered on the 11/11/21 and getting no response. I am writing another one. The parcel has still not been delivered, I got a helpful e-mail from them yesterday to say it had finally been released from customs and would be delivered today but then got another e-mail from them this morning saying that the parcel was being held by a "government agency". Which e-mail am I supposed to believe?
0 replies
54 months ago
UPS South Africa is a joke
if you live in South Africa and are purchasing anything from overseas, ask you supplier to use any courier service besides UPS, they are absolutely useless! The day the parcel is dispatched you get a lovely e-mail from them advising you of the delivery date only to receive another e-mail the following day to say that your delivery has been rescheduled. When you phone their call center to find out why be prepared to get disconnected at least twice....you will then have to deal with someone that is so disinterested and bored with your query you have to wonder if there is any quality control in their department at all. Both times I have done this in the last 2 months I have been advised that the delay is due to them not having my importer number and that an agent will be contacting me to get said number. The last time it took 2 days for agent to contact me even though I had supplied my number to the call center operator. This time I supplied to the call center operator again but before I could confirm that it had been captured onto the system I was cut off for the 3rd time!
159 replies
59 months ago
Masstores t/a Makro SA
This review is specifically for their online shopping site. Not sure what the service is like in the rest of the country but here in Pietermaritzburg it is terrible. There are multiple items that have been out of stock for more than a month now and invariably when you place an order you have to go back and edit it due to additional items being flagged as not being available. To make matters worse you then receive either an e-mail or phone call 2 - 5 days after placing your order and are advised that even more items are not available. This of course slows down the delivery process. I have complained by phone and e-mail, telephonically they just give you excuses and blame Head Office and suggest you send an e-mail to the online department, which I duly did. 3 weeks later and I have still not received a response to my e-mail regarding their online site. Their response to my complaint regarding my latest order (in which 20 out of 80 lines where not available) was an automated e-mail stipulating that they are currently receiving more e-mails than normal.
106 replies
80 months ago
Summerhill Function Venue Rocks
My daughter got married at this venue this past weekend and I highly recommend it for functions. The setting is amazing with fantastic views and the grounds are in immaculate condition. The staff are friendly, helpful and extremely accommodating. While the menu on offer is a bit limited, the quality and quantity of the food was outstanding and exceeded our expectations. We could not find fault with a single thing in the 3 days we were there. Thanks for helping us make the event so memorable.
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)