GJ
Gian J
Active since Dec 2018
3
Reviews
0
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Reviews
3 reviews42 months ago
Disgusting Lack of service and feedback by Nedbank on a simple FICA issue
About a month ago I completed my FICA updates at the Constantia branch in Cape Town. Last week 8 Nov 2022, a restriction was placed on my card with no notification. Eventually after several calls to the call center and being directed from one consultant to another, it was discovered that there was problem with my FICA and I had to go into branch to rectify. At the branch on 11 Nov, they had no idea what the issue was given the previous acceptance of my FICA. An attempt to redo my FICA was unsuccessful. An escalation ticket was created, no reference number and the branch promised to contact me re the progress. On 12 Nov I contacted the Branch and a lady by the name of Lauren tried to assist me with my follow up - no response since the 10th as promised by the branch. Lauren was unable to assist and promised to call me back on the 14th Nov. I called the branch on 14 Nov, no response by telephone and I still have no access to my funds. Nedbank's internal processes including their technology capability is disgusting to say the least. I am intending on closing my account as soon as this matter is eventually rectified
0 replies
46 months ago
Bad service from glass suppliers appointed by outsurance
Registered a glass claim autoboys assigned as the supplier. Glass never arrived I had to phone autoboys to confirm why they had not arrived. They indicated they never received the glass. How do u run a business and not know when have not received the item, to add insult to injury you don't injury the client and the booking is confirmed. Outsurance really need to pull up their socks as am insurer and appoint reliable suppliers. I will be cancel my policy if this is not resolved on Monday 4 July 2022
268 replies
90 months ago
Bad service from Mace service center
Really bad attitude and arrogance from a guy called Manny relating to pushing his agenda for dyno tuning as opposed to listening to customer needs. Won't ever consider them for any form of engagement ever!!!!
0 replies
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3 (100%)