HD
Heidi B
Active since Mar 2009
45
Reviews
0
Industries
Reviews
45 reviews2 months ago
No communication in 2.5 months re appointment of external Trustee
I own a unit in a sectional title complex where Angor is the MA. In December the Body Corporate elected to appoint a Executive or external Trustee to run the complex. It is now the end of February, we have had no communication from the MA in 2,5 months to advise progress, nor has the external party been appointed. How is this even possible that we are at Angors mercy that does not give a hoot about the complex. They have demonstrated this on many occasions i.e. when our electricity got cut off due to them not paying the COJ on tile in line with a payment arrangement we had. Please don't use Angor. There is absolutely no oversight. They do as they please.
53 replies
2 months ago
Unresponsive FNB
I am a small business owner and are looking at transferring some bonds at an improved interest rate. From 12 February I have logged 3 tickets with FNB with a response time of 48 hours. Subsequent I called to ask if I can speak to someone and if someone can phone me back to discuss. The are not interested in new business. No call back even though the follow up calls was escalated. Here are the tickets I logged: 17 Feb 2026 - Rv26021769737 16 Feb 2026 - Rv26021677054 12 Feb 2026 - Ry26021247051 The only time I get a response from FNB is if I post it on HelloPeter.
106 replies
3 months ago
Person assigned to account direlection of duties
I own a business where Angor is the MA for some of the properties. Recently one of my properties moved to Angor. We had a gentleman assigned as the primary contact. On contacting him he advised he is only the interim person and it was handed over to a lady called Sholeen. I have had a number of interactions with this lady and mostly she does not respond to e-mails and then tell you you sent it to the wrong person. Now once again the same issue is occuring. The e-mail was forwarded to her by the first contact on 9 Jan 2026. We were also not informed of the change as Body Corporate members, so had no idea that she was the new person assigned to the account. For such a large company communication is exceptionally bad. I have also taken this up with her in a previous AGM and my complaint was basically dismissed. She also cant seem to direct Trustees into the correct positions on certain decisions and was the person that allowed Trustees to submit a budget that was not allocated to a line item without the right guidance. the budget was accepted with over R100 000 not allocated to a line item and the following year that money was not spent and I was 100% correct in saying the budget does not meet all the accounting principles.
56 replies
4 months ago
No new business needed
This business does not need new business. I have phoned, e-mailed for someone in new business to contact me with no success.
53 replies
5 months ago
5 Business day delivery becomes infinite yet they take your money & dont deliver
Dont use them. They just take your money. My package was due for delivery on the 14th, I have phoned the call centre on the 17th and today is the 19th, still no feedback. You pay the higher fee for 5 business days delivery, yet it is not delivered it that timefrane. Will I ever get my package?
53 replies
5 months ago
Fica/KYC requests keeps on coming month after month with incomplete updates
No end to Fica/KYC requests even though it has been submitted multiple times. When do we start giving up. No once again being threatened with account suspension although I have gone through this 4 times in the last 6 months. I am not sure what more to do, they keep on getting my address and business info incorrect. Does not matter how many times I send them the info, it remains the same. It took them 10 years to change my address, now it has once again been captured incorrectly and every time the ask for Fica I send them all the info just to get another request a month later with the wrong info. it is never going to end. They would rather harass their clients than look into why they keep on getting it wrong. There is not integration between the various departments so you have to submit different forms to each dept i.e homeloan vs transactional accounts vs investment accounts. Each dept asks for the same info, how many more times would I have to submit. I am one client with a business account. If this is so difficult, how difficult is it not for other businesses.
53 replies
6 months ago
Lack of skill to update FICA info
Not too long ago I wrote a review about trying to change my address with FNB and it taking over 2 years to achieve. In that process I was told I have to be Fica'd again. Please note this is for a business and the documentation required is quite extensive. I submitted all the documentation for the change of address and was even told by the person dealing with my enquiry that she has never encountered a person complaining so much about not being able to change my address. It was apparently "abnormal". Well this abnormal person once again, just about 6 months later are receiving requests to update my Fica info. I have phoned, left messages, phoned again, got the wrong reference numbers and phoned again. First I was told the lady responsible will phone me back, that never happened, then I was told, no no info is required my info is up to date and the reference number is the date and time and I will be removed from the FICA e-mails. I once again got Fica requests and phoned again as I see my info is still wrong. I submitted the form and was told it will be updated, this time I was given a reference number. All this was done 6 months ago, yet again it is wrong. Something is seriously wrong at FNB.
162 replies
8 months ago
Pay for programming remotes
Today I went to Builders for them to assist me yo re-programme x3 remotes. I have done this many manyc times before and never paid. All of a sudden there is a R20 fee per remote to be paid and I was not told this before doing it if I knew that I would have taken it to someone else to do it as it is open circuit remotes. Not happy with their attitudes and all of a sudden it "it is not free" they lost a very good customer today. I will avoid them as far as possible
53 replies
12 months ago
In 2021, I submitted change of address forms, visited the branch twice, and filled out documentation, but the address remained incorrect
In 2021, I submitted change of address forms, visited the branch twice, and filled out documentation, but the address remained incorrect. Of my 3 accounts, only the first had the correct address; the second had 3 mistakes, and the third was unchanged. I gave up after that. In 2025, I needed a statement with the correct address. The call center told me I had to resubmit everything, despite not updating my address in 2021 as requested. I asked to speak to a manager but received no call back. A week later, after being asked the same questions, I was told my address had been updated, but the latest statement proved otherwise. I insisted on speaking to a manager, but the call dropped. I printed my statements and went to the branch, where they contacted the call center, repeating the same story. The correct address is on my main account, yet they won’t accept their own statement. After 2 hours, I have to wait for another update. Will attempt #8 finally work?
174 replies
13 months ago
MA no responses to emails
I am with a sectional title complex and have 2 units in 2 different complexes. The lady in charge or the management agent assigned name is Sholeen. She rarely responds to e-mail. She seems to do as she pleases. Dint make use of Angor. I have many stories to tell about them.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (4.444444444444445%)
1 Star
43 (95.55555555555556%)