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Percy M
Active since Dec 2018
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Refuse to take accountablity for broken TV screen.
Had initial pleasant experience booking the removal service until the day of the removal. The team leader looked way past his retirement. They came six hours ahead of the agreed time, so that caught us off guard, understood the reason why and they proceeded to pack and load the goods. As soon as they had loaded and unpacked they rushed me to sign that all is in order and I did in good faith, only to find later in the evening when switch on my TV that they cracked the screen. I immediately took a screenshot of the damage and emailed it to them, they denied liability and even called me with the team leader shouting at me and accusing me of breaking the TV. I would never recommend anyone to use their services.
0 replies
3 months ago
Poor warranty product
If ever you think a warranty will give you peace of mind when your car starts giving you issues then don't ever get one from Innovation group. When the telemarketer are pestering you with calls to sign up they don't tell you it's basically half a warranty and you still have to dig into your pocket to pay for half the costs of repairs.
112 replies
12 months ago
Great experience wit...
Great experience with the sales agent and got a great quote with more benefits than previous insurer.
58 replies
35 months ago
There is an issue with the network here in my area that started a week ago
There is an issue with the network here in my area that started a week ago. I have been reporting to the call centre to have someone look at the tower as I have other devices on the mtn network that have also suddenly have poor quality network. No one takes me serious and I keep on being told to restart my device. I am fed up with the poor customer service.
0 replies
35 months ago
Had a delivery scheduled for Wednesday but was unfortunately not available for collection, asked if they can deliver at my wife's work which is less than 5kms from delivery location and they explained it's not possible and I understood
Had a delivery scheduled for Wednesday but was unfortunately not available for collection, asked if they can deliver at my wife's work which is less than 5kms from delivery location and they explained it's not possible and I understood. Thursday delivery time, no communication but I can see it's out for delivery, waited all day and even called the call centre, who then told me delivery failed, the reason loadshedding 🧐. Friday the parcel is out for delivery and I try to find when they are going to deliver got a 11:30 and 12:00 estimation. At 12 I call the delivery guy and tells me on his way to changeover and I must wait another hour. I find this whole ordeal unprofessional and disrespectful, we pay for services but I end up running around to get my parcel like they are doing me a favour.
0 replies
36 months ago
I like that I don't have to spend hours in the phone to get things done
I like that I don't have to spend hours in the phone to get things done. Pineapple chat support works well and having a trace of previous conversation is helpful.
53 replies
89 months ago
RCS bad customer service /support
On the 20th of November someone created a self service profile online using my card details and managed to make a cash advance for R8000. For some reason I got an otp sms from RCS and I called to find out what was happening, and that's when I was told that someone did the cash advance. I then asked the lady on the phone to block my card and reverse the transaction and she confirmed to me that it was reversed, to be sure I went into the store to verify and I was told yes it's blocked and the cash advance has been reversed. I recently got my statement and the cash advance has been deducted from my credit account and I have tried sending emails to rcs with no help with regards to the issue, seems like they are working with these criminals because I asked if they can show which bank account the cash advance went to they said they cannot see that? I am to date waiting for assistance but none is coming my way.
210 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)