AS
Absolom S
Active since Dec 2018
5
Reviews
0
Industries
Reviews
5 reviews29 months ago
Poor Service/No Service Delivery
1. On June 2023 I lodged a complaint against TymeBank to the Ombudsman for Banking Services of South Africa (obssa). 2. I received an automated response with a reference and a promise that I would receive a response within 3 days. 3. I did not receive a response until 6 November 2023 on which day I sent a follow up request a response. 4. I have not received any response up until today (21.11.2023). 5. It is out of character and astonishing that an organisation solely established to resolve the public's complaints against South African banks would simply ignore a complaint. 6. Would there be a reason or is it that the Obssa is that ***********? Absolom Sithole
0 replies
71 months ago
Does Ethics, fair trade, legality, legal compliance and customer service matter to Afrihost
In 2018, I advised Afrihost that I closed the bank account that I had provided them with. The officils in the accounts department refused to stop using this account. After it happened several times, I escalated the matter to the General Manager whom I was advised that she reports to the CEO and major shareholder of the company. She also refused to remove this closed account from the Afrihost records. In April 2020, I paid the hosting fees directly into their bank account and agreed with the bank which I pay this amount into to send an email to advise Afrihost that the payment has been effected, which that bank did. However, to my surprise, Afrihost processing debit orders on the account which I advised them in 2018 that it was closed. To apply double jeopardy, every month regardless of the fact that the payment has been effected and notification of the payment having been sent to Afrihost, Afrihost officials load charges for the unpaid debit orders passed unto a closed account which I notified them of three year ago. In addition, they send me notification that they are suspending my website even after calling them and providing them (in writing) with the dates the payments were effected. I have been requesting that this matter be escalated but in May 2020, when I requested an escalation to either the CFO or CEO, I was told to take my website to another hosting company instead. Under the circumstances, I found it difficult to provide a rating for one of the Afrihost employee sent to me by their system as I sincerely question the ethical fabric of the organisation. From the foregoing, the following questions arise: (1) Is Afrihost practising fair business trade; (2) Does Afrihost even if they do not have an ethics policy think that these actions are unethical; (3) Is it not a violation/breach of the Protection of Personal Information (PoPI) Act for Afrihost to totally refuse to remove a record from their system after they have been expressly advised that the information is no longer valid?; (4) Is it legal for Afrihost to process a debit order on a bank account that its officials were notified three years ago and have been reminded repeatedly that the account they are raising debit orders on was closed?
0 replies
78 months ago
Poor custoner service, noncompliance and iutright dishonesty by an Internet Service Provider called Lycamobile
Lycamobile is an unethical business because (1) the prices on the same information on their pamphlets, that from their agents both in their call centre and those selling their products and those accessed on the mobile phone line all differ from the price a customer is charged after effecting payment; (2) they make promises verbally and in writing which they do not honour; (3) they do not abide with ICASA ruling on data alleging that the ruling is not profitable to Lycamobile
0 replies
88 months ago
Clientele Life promote fraud and continue to pass false promises
Last week, Clientele Life lied that the complaint which I raised was going to be reviewed and yet it was a bluffing. This morning they have pushed another debit order as per their smock screen investigator's words, Millicent Kenshanit that Clientele was not going to investigate the matter regardless of the evidence that I gave as they had a signed form unless I instruct them to cancel the fraudulent policy and forfeit the whole amount that Clientele has fraudulently collected from my account thus far.
0 replies
88 months ago
Clientele Life promotes fraud
At the beginning of October 2018, I was ambushed in a Clientele Life funeral police sales business under the guise of a purported "Multi-Level -Marketing. On realising it, I gave instructions to the person who introduced me not to proceed only after two days. The person chose to ignore my instructions and submit the form for a debit order to start running and indeed it went through. On tracing, I was shocked. (1) The debit order was running regardless on the constant communication that thus should not be done. (2) On further investigation, the bank found out that one of the debit orders was fraudulently processed as irreversible as per instructions given by me. This is false. (3) When I contacted the person who introduced me to give me the details of Clientele, he lied to me (in writing) that Clientele would be closed until after the Christmas and New Year holidays. (4) After I complained, Clientele purportedly appointed an investigator who told me that they do not have processes to verify any information provided to them by me and they would not ask the person who introduced me why because they gave a signed form. (5) Clientele would not take any other instructions except if I instruct they to cancel the fraudulent policy and forfeit the monies collected from my account. (6) Clientele would not cancel the debit order as it has a signed form This is fraud and I do not know whether Clientele is exempted from the Fais Act, Code of Ethical business conduct and Consumer Protection Act.
315 replies
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3 Star
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2 Star
1 (20%)
1 Star
4 (80%)