KD
Keanin D
Active since Dec 2018
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
Truworths Northgate Customer Service
I had an issue with a purchase I made 2 months ago being processed twice. I contacted the service department and they advised I go into the store. The ladies in store (manager as well as cashiers) were very friendly and helpful. They had a few issues so they couldn't fix it right away but by 3pm the next day the manager was in it was resolved and I had proof sent to me. Annoyed it happened at all but I'm happy that it was resolved with minimum effort on my end.
0 replies
12 months ago
An incredible hidden gem
Incredible service and the food is incredible. We went there for my Grandmother's birthday, did not mention it to anyone. We had a casual conversation about it and there was a wonderful lady (I think she was the owner) who gave my gran a slice of cake and had the staff sing with the rest of us. Truly incredible staff and service.
0 replies
12 months ago
*****ulent Charge - Truworths Northgate
I bought a jacket on my account, as a gift for someone. The lady behind the counter put it through, then realised that she had not done it with a gift receipt. So we "returned" it and did it again, correctly this time. I looked at my remaining balance I need to pay 2 months down the line and I have been charged for 2 jackets. I contacted the service department and I was told that I need to provide proof that I didn't buy 2 jackets. 2 months later, now I need to hunt down a piece of paper in order to get back R1200? I asked for other options (cameras or looking at the fact the same jacket, and size was purchased minutes apart of different invoice numbers) for the same account.
0 replies
17 months ago
Useless business and service
I placed an order and the incorrect products were sent to me. This was on Friday 29/11/2024 at 11:30. I let them know via email immediately that there was an error and asked how to fix it. No response. 5pm that Friday I sent a message on their website with the same information and still no response. Sunday at 1pm I sent a message on WhatsApp and still have not had a response. It is currently 6pm on the Monday afterwards and I can see the person running the business is online on WhatsApp, but has refused to even read my message. Don't waste your time with this company, 24/7 service is an absolute lie and at this point the money back guarantee is going to be bull as well.
0 replies
87 months ago
BT Games incompetence
I pre-ordered a game in store. Spoke to the staff, to ensure there would be no difficulties. They ensured me it was all set... Then I go to collect the game on day of release, play it for a while to get the pre-order items(Anthem requires you finish certain quests before unlocking the bonus). And when I went back to question it, they told me I had to have ordered it online. Not in store. I spoke to them to ensure it wouldn't be an issue. I checked the magazine you put out, and neither your incompetent staff, nor your magazine said it was for online orders only. That being said, I left the store. Tried to contact the head office, only for them not to respond. I've waited 4 days for a response and I'm still waiting. Your service is horrendous and your communication s****s are lackluster at best.
0 replies
89 months ago
Horrible service pick n pay comaro
Pathetic service. I came to Pick n Pay Comaro on the 24th of December to buy a few things. They had a special on the Cadbury slabs. 2 for R37. That came to R54 instead. Then I had a booklet where I already had the 20 stamps I needed to get a R100 voucher. Which the management 'authorising' did. So my bill came to R243. I questioned the bill and she said the R100 discount did go through. Insisting that she was right. I added everything I bought up, excluding the "special" on the Cadbury. There was no R100 taken off. So my bill of R243 should have been R100 less for the booklet, and a further R17 less for the special. Well done on successfully taking R117 from me and insisting you are right.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)