NV
Nonhlanhla V
Active since Dec 2018
11
Reviews
0
Industries
Reviews
11 reviews3 weeks ago
Netcare gap cover claim
Thank you so much for resolving my complaint. The claims were paid to the Dr and Hospital. I appreciate the prompt response. Thank you Sino and Thapelo Makgato.
1 reply
1 month ago
Netcare plus gap cover.
We have a netcare plus gap cover and logged a claim a month ago, no response whatsoever and yet they said their around time is 10 working days. We have escalated without any response and yet when it’s time to deduct they wait for no one. The hospital keeps on calling to settle the bill and the next thing I will be in arrears. The decency to communicate would be appreciated. They are failing me and I am not happy
3 replies
35 months ago
Pathetic Service
Disappointing customer service. Order no o307504208 was made on 29/06/23 with an SLA of 3- 7 days. To date no delivery, no communication whatsoever as to why I haven't received my order. The sad part is Truworths already sent a payment balance for services not recieved, how pathetic is that? Who must follow up for a service that should be rendered by service provider stating their SLA is 7 days and fails to adhere to that? The next you will be calling or handing us over for your failures.
0 replies
36 months ago
Recieved my order within a blink of an eye
Recieved my order within a blink of an eye. Everything was intact and I am a happy chappy
1 reply
36 months ago
No Customer care.
8 months later and my medical aid card is still not sent. Premiums are deducted without fail every month. I am very disappointed at this service. No means to deliver and yet I pay a full premium every month. I do not want a digital card or whatever you call it. If push comes to a shave, kindly deliver at my door step if customer service means that much . Good premium is paid but service is very bad.
2 replies
37 months ago
Recognition to the patrons
I just want to give a heartfelt recognition to the patrolling team in Daveyton. Namely Peter, Makubela and the rest of the guys. Big-ups team. I once complained about the patronage in my area and my complain was treated with urgency. I salute you guys. I really see value for my money. I work from home and every hour one of you comes for a daily check up. I just want to say thank you and this is the reason I referred 7 clients and I shall continue to refer more. Management please give these guys a bells.
1 reply
38 months ago
Customer care
I shared my frustrations the other day regarding a premium increase from dotsure and it's only fair that I give feedback on the outcome of the complain. The premium was reviewed , There is still an increase but better from the previous one. Thank you Dotsure team for the prompt response.
1 reply
38 months ago
Treating clients unfair
I am not happy with dotsure. Premiums were increased without communication. I phoned in last year December and provided the company with my new email address but use of it. I have a loyal client since 2013 from regent, then Hollard till dotsure. I have not claimed for the past years since I took the policy, I have refered 13 new clients since and all the do is increase policy premium for a car over 13years and decrease the car value. I have been calling and all I get is promises that the retention department will send communication and nothing. Today I spoke to Anthony who said the same thing. R385 to R 454 is alot compared to what I could get from outsurance, budget and first for woman. There is absolutely no care for loyal customers.
1 reply
45 months ago
Customer Service
I logged a complain on the 11th regarding the services from the company and it's only fair to come back and compliment the ADT team for their prompt response and acting with urgency regarding my complain. The patronage team is checking up the premise every hour. Thank you Jonathan from operations and Mpho. I now see the value for my money including safety.
1 reply
45 months ago
Bad Response Service
I am so disappointed with Fedelity ADT. My alarm went off @ 17h10 today and only received a check up call after 2hrs. What assurance are you giving your clients about safety? Every month you deduct your premium without fail and yet give such low service? I have never seen any patronage in my area from your team. Clearly should there be a burglary no one will account. R550 every month is too much for a pathetic service. Your competitors are doing way better. Why should I pay for a service that will deliver after been ******ed????? I am not expecting the impossible or acting as if I am the only customer. Not even your guys came through to see what was wrong and you expect us to be happy???? I have referred 30 clients with successful installation but you are failing us. I have never missed a debit order for the past 2 years. What is the point of all this then?????? I got a call from Moses.
1 reply
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (54.54545454545455%)