LW
Linda W
Active since Jul 2011
23
Reviews
0
Industries
Reviews
23 reviews22 months ago
Great service from OnePlan & Shannen Mc Pherson
Great service from OnePlan. I was assisted by the very helpful, Shannen Mc Pherson and my claim query was quickly answered and resolved. Thanks for a great experience! :)
53 replies
23 months ago
Quality and Great Service... a pleasure to work with!
Very happy with both the quality of their work and how they go out of their way to get your order to you in time. A pleasure to work with!
0 replies
26 months ago
An hour on the phone and still no tax statement!
I am trying to get my annual tax statement for 2023 for my homeloan within a trust without going in to a branch. I have been stuck in a loop over the phone for over an hour, so am now trying to resolve this over email. Please can someone help me? Nedbank call 1: They told me to check on the app, I explained that I am unable to use the app as I don’t have a personal account at Nedbank. Was told to speak to someone in Business as the homeloan is in a trust account. Put through to Business, lady was unable to help me and I’m told to speak to my personal business banker, but they couldn’t tell me who that was Nedbank call 2: Asked who my business banker was, was given the name Paul Watson @ Cresta Nedbank branch and was given his number. Nedbank call 3: Called the number, it goes through to a lady’s personal line who says she has moved departments. She is unable to give me Paul's number. Nedbank call 4: Called Nedbank again. Asked for Paul Watson’s contact number. Spoke to a very helpful lady named Lynn, who mentioned there was no number listed for Paul, but managed to assist me in part with updating the account. She got hold of Paul on Teams message. She told me she had given him all my information, and would give him my number so he could call me back. Paul called me back. He told me our account no longer fell under “Business”, but was now under “Retail” (no idea what this means, we haven’t made any changes to our account since it’s inception over 13 years ago). He said there was no email address listed with our account, so he could not send me the statement. I told him that I receive a quarterly statement to my email each month since 2014. He said he couldn’t help me. Told me he had only been at Nedbank for two months. Said I would need to go in to a branch. He was monotone and really didn’t seem to want to help me. So frustrating! All I want is a copy of our annual tax statement for 2023. One PDF file. I do not wish to go to a branch or open any additional accounts.
0 replies
26 months ago
Trying to get a tax statement. Over an hour on the phone and no resolution.
I am trying to get my annual tax statement for 2023 for my homeloan within a trust without going in to a branch. I have been stuck in a loop over the phone for over an hour, so am now trying to resolve this over email. Please can someone help me? Nedbank call 1 They told me to check on the app, I explained that I am unable to use the app as I don’t have a personal account at Nedbank. Was told to speak to someone in Business as the homeloan is in a trust account. Put through to Business, lady was unable to help me and I’m told to speak to my personal business banker, but they couldn’t tell me who that was Nedbank call 2 Asked who my business banker was, was given the name Paul W. @ Cresta Nedbank branch and was given his number. Nedbank call 3 Called the number, it goes through to a lady’s personal line who says she has moved departments. She is unable to give me Paul's number. Nedbank call 4 Called Nedbank again. Asked for Paul W's contact number. Spoke to a very helpful lady named Lynn, who mentioned there was no number listed for Paul, but managed to assist me in part with updating the account. She got hold of Paul on Teams message. She told me she had given him all my information, and would give him my number so he could call me back. Paul called me back. He told me our account no longer fell under “Business”, but was now under “Retail” (no idea what this means, we haven’t made any changes to our account since it’s inception over 13 years ago). He said there was no email address listed with our account, so he could not send me the statement. I told him that I receive a quarterly statement to my email each month since 2014. He said he couldn’t help me. Told me he had only been at Nedbank for two months. Said I would need to go in to a branch. He was monotone and really didn’t seem to want to help me. So frustrating! All I want is a copy of our annual tax statement for 2023. One PDF file. I do not wish to go to a branch or open any additional accounts.
0 replies
26 months ago
Great service! Highly recommended!
Very happy with our installation from JS Electrical Power Solutions. They were in and out and we had 4 solar panels installed and working in one morning. I have family who has been struggling to get their solar installed and working for months, so very pleasantly surprised when the experience was so pleasant. Almost a year in and we barely notice load shedding. Very happy with their speedy service and how well the product installed works.
0 replies
28 months ago
Lies about failed delivery, when they haven't even been in my suburb!
13 Dec: I placed an order with Game online. I then started getting false delivery failure messages from WumDrop. 15 Dec: Received an SMS: phumudzo is en route to drop-off your Game eCommerce order… - WumDrop. At 7pm, the following tracking message was listed on WumDrop tracking: “Dangerous area” This is a lie, we are in a safe boomed residential suburb in Benoni. I know the driver has not even entered our suburb, as I gave him an entry code and he has not used it. No parcel received. 18 Dec: On Monday, I chatted with Mariam Ferris on Game’s website chat. She assured me the driver had the parcel and they do same day delivery. 13h35: Received an SMS: “Thulani is en route to drop-off your Game eCommerce order… Track it here…or contact driver on… - WumDrop.” At 15h47 my phone rang for less than a second. I returned the call and it was the driver (Thulani) saying he had accidentally phoned me. I asked when the parcel would be delivered and he said he was still in Pretoria, but would still be coming. I told him someone is ALWAYS home. 19 Dec: Failed delivery again, according to Wumdrop.. spoke to Hlamalani Chauke on the Wumdrop chat. They tell me “Please note on my system your order is in the process of being returned back to the store, the driver raised drop off exception today and sate that you were not available.” I am so frustrated. Why does the driver keep marking down **** excuses. Even after I spoke to him directly? What is going on?! This is a Christmas present. Is there any other way to get my order?! Wumdrop is really wumdropping the ball! Once again, I know the driver has not even entered our suburb, as I gave him an entry code and he has not used it once.
258 replies
28 months ago
Between Game and their courier, parcel just going back and forth.. losing my mind
13 Dec: I placed an order with Game online. I then started getting false delivery failure messages. 15 Dec: Received an SMS: phumudzo is en route to drop-off your Game eCommerce order… - WumDrop. At 7pm, the following tracking message was listed on WumDrop tracking: “Dangerous area” This is a lie, we are in a safe boomed residential suburb in Benoni. I know the driver has not even entered our suburb, as I gave him an entry code and he has not used it. No parcel received. 18 Dec: On Monday, I chatted with Mariam Ferris on Game’s website chat. She assured me the driver had the parcel and they do same day delivery. 13h35: Received an SMS: “Thulani is en route to drop-off your Game eCommerce order… Track it here…or contact driver on… - WumDrop.” At 15h47 my phone rang for less than a second. I returned the call and it was the driver (Thulani) saying he had accidentally phoned me. I asked when the parcel would be delivered and he said he was still in Pretoria, but would still be coming. I told him someone is ALWAYS home. 19 Dec: Failed delivery again, according to Wumdrop.. spoke to Hlamalani Chauke on the Wumdrop chat. They tell me “Please note on my system your order is in the process of being returned back to the store, the driver raised drop off exception today and sate that you were not available.” I am so frustrated. Why does the driver keep marking down **** excuses. Even after I spoke to him directly? What is going on?! This is a Christmas present. Is there any other way to get my order?! Wumdrop is really wumdropping the ball! Once again, I know the driver has not even entered our suburb, as I gave him an entry code and he has not used it once.
258 replies
29 months ago
No cheese on cheeseburger @ McD's Great North for the 4th time! Also stale fries
Once again, McDonald's Great North drive-thru got our order wrong. This is now the fourth time this has happened. Today (Black Friday) they had a very friendly staff member standing outside handing us our meals. This was great, a nice touch. When he handed us our order, I told him apologetically that I had to check everything as we'd had mistakes on our order the last 3 times we'd visited. True's Bob, the cheese burger was missing cheese... again! Luckily I had checked, but I only discovered the sauce on the "no sauce" burger when I got home 🤦🏻♀️. Also, the fries tasted like they were cooked in old oil (haven't had that before). We are not going to be supporting this branch. We have reported it each time, but nothing changes. Such a pity as the location is very convenient.
72 replies
41 months ago
Terrible experience with FNB app, branch and website lately, no resolution!!!
After getting a new phone earlier this year, I was unable to add one of my business accounts on the app. Many calls were made throughout the year to try resolve this, each time I was told to go to a branch. On 5 December 2022 I went in to FNB Northmead Square. I was in the bank for an hour and forty minutes - the issue is still not resolved! On entering I was directed to a phone booth, even though I explained that I’d called numerous times. Was cut off a few times due to the phone systems rebooting. When I finally got through to someone she put me on hold repeatedly to ask another staff member for help (I could hear). Ultimately told me I couldn’t add the account as I was a secondary user (my husband being the primary one apparently, even though we had specified equal rights when opening the account). I told her that up until getting my new phone, I’d always had the account on my banking app (I’m the one using the account) it only stopped working after upgrading my phone. She tried to help me but we then got a PAIRING ERROR, she told me to return home and try again there. We eventually ended the call, her telling me to try calling 087 575 0000. I tried on the branch computer, logged in to my husband’s user (with him forwarding me OTPs). We got a E-99051 error message telling us to contact the call centre. So frustrating I rejoined the queue & eventually spoke to Kutumi Makgato. After trying to upsell me, told me he’d escalate the matter & call me back in 3-5 days. I asked 4 a reference number and he said he didn't have one. 10 days later and still no call! Then… I try to complain on the FNB website. The form on this page does not work (https://www.fnb.co.za/contact-us/compliments-and-complaints.html#). When you click submit, nothing happens. On this page, the verification code validation is never accepted (https://www.fnb.co.za/leadforms/complimentsAndComplaints.html). This makes complaints almost impossible on the FNB website. So I log in to my business account on my desktop computer at home, click Menu > Contact Us, and it then tells me “Logon Error. You cannot access this profile on your mobile device” I AM NOT ON A MOBILE DEVICE! Very clever of FNB not to allow complaints on their website.
132 replies
43 months ago
Terrible user experience
Wow.. such a bad user experience! I had a Pay U account from. few years back. I was having trouble paying with my credit card for an online purchase, and the only other option was PayU. I tried logging in with my details - didn't work. I tried changing my password - didn't work. I tried making a new account, only to be told that my email address is already in use.. so I tried another email address, only to be told that my phone number is already in use. I can't spend more than 45 minutes trying to make a purchase.. so frustrating!
0 replies
Review Distribution
5 Star
8 (34.78260869565217%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (34.78260869565217%)
1 Star
7 (30.434782608695652%)