LW
Linda W
Active since Jul 2011
20
Reviews
0
Industries
Reviews
20 reviews24 months ago
Great service from OnePlan & Shannen Mc Pherson
Great service from OnePlan. I was assisted by the very helpful, Shannen Mc Pherson and my claim query was quickly answered and resolved. Thanks for a great experience! :)
1 reply
25 months ago
Quality and Great Service... a pleasure to work with!
Very happy with both the quality of their work and how they go out of their way to get your order to you in time. A pleasure to work with!
0 replies
27 months ago
Great service! Highly recommended!
Very happy with our installation from JS Electrical Power Solutions. They were in and out and we had 4 solar panels installed and working in one morning. I have family who has been struggling to get their solar installed and working for months, so very pleasantly surprised when the experience was so pleasant. Almost a year in and we barely notice load shedding. Very happy with their speedy service and how well the product installed works.
0 replies
30 months ago
Lies about failed delivery, when they haven't even been in my suburb!
13 Dec: I placed an order with Game online. I then started getting false delivery failure messages from WumDrop. 15 Dec: Received an SMS: phumudzo is en route to drop-off your Game eCommerce order… - WumDrop. At 7pm, the following tracking message was listed on WumDrop tracking: “Dangerous area” This is a lie, we are in a safe boomed residential suburb in Benoni. I know the driver has not even entered our suburb, as I gave him an entry code and he has not used it. No parcel received. 18 Dec: On Monday, I chatted with Mariam Ferris on Game’s website chat. She assured me the driver had the parcel and they do same day delivery. 13h35: Received an SMS: “Thulani is en route to drop-off your Game eCommerce order… Track it here…or contact driver on… - WumDrop.” At 15h47 my phone rang for less than a second. I returned the call and it was the driver (Thulani) saying he had accidentally phoned me. I asked when the parcel would be delivered and he said he was still in Pretoria, but would still be coming. I told him someone is ALWAYS home. 19 Dec: Failed delivery again, according to Wumdrop.. spoke to Hlamalani Chauke on the Wumdrop chat. They tell me “Please note on my system your order is in the process of being returned back to the store, the driver raised drop off exception today and sate that you were not available.” I am so frustrated. Why does the driver keep marking down **** excuses. Even after I spoke to him directly? What is going on?! This is a Christmas present. Is there any other way to get my order?! Wumdrop is really wumdropping the ball! Once again, I know the driver has not even entered our suburb, as I gave him an entry code and he has not used it once.
2 replies
31 months ago
No cheese on cheeseburger @ McD's Great North for the 4th time! Also stale fries
Once again, McDonald's Great North drive-thru got our order wrong. This is now the fourth time this has happened. Today (Black Friday) they had a very friendly staff member standing outside handing us our meals. This was great, a nice touch. When he handed us our order, I told him apologetically that I had to check everything as we'd had mistakes on our order the last 3 times we'd visited. True's Bob, the cheese burger was missing cheese... again! Luckily I had checked, but I only discovered the sauce on the "no sauce" burger when I got home 🤦🏻♀️. Also, the fries tasted like they were cooked in old oil (haven't had that before). We are not going to be supporting this branch. We have reported it each time, but nothing changes. Such a pity as the location is very convenient.
1 reply
42 months ago
Terrible experience with FNB app, branch and website lately, no resolution!!!
After getting a new phone earlier this year, I was unable to add one of my business accounts on the app. Many calls were made throughout the year to try resolve this, each time I was told to go to a branch. On 5 December 2022 I went in to FNB Northmead Square. I was in the bank for an hour and forty minutes - the issue is still not resolved! On entering I was directed to a phone booth, even though I explained that I’d called numerous times. Was cut off a few times due to the phone systems rebooting. When I finally got through to someone she put me on hold repeatedly to ask another staff member for help (I could hear). Ultimately told me I couldn’t add the account as I was a secondary user (my husband being the primary one apparently, even though we had specified equal rights when opening the account). I told her that up until getting my new phone, I’d always had the account on my banking app (I’m the one using the account) it only stopped working after upgrading my phone. She tried to help me but we then got a PAIRING ERROR, she told me to return home and try again there. We eventually ended the call, her telling me to try calling 087 575 0000. I tried on the branch computer, logged in to my husband’s user (with him forwarding me OTPs). We got a E-99051 error message telling us to contact the call centre. So frustrating I rejoined the queue & eventually spoke to Kutumi Makgato. After trying to upsell me, told me he’d escalate the matter & call me back in 3-5 days. I asked 4 a reference number and he said he didn't have one. 10 days later and still no call! Then… I try to complain on the FNB website. The form on this page does not work (https://www.fnb.co.za/contact-us/compliments-and-complaints.html#). When you click submit, nothing happens. On this page, the verification code validation is never accepted (https://www.fnb.co.za/leadforms/complimentsAndComplaints.html). This makes complaints almost impossible on the FNB website. So I log in to my business account on my desktop computer at home, click Menu > Contact Us, and it then tells me “Logon Error. You cannot access this profile on your mobile device” I AM NOT ON A MOBILE DEVICE! Very clever of FNB not to allow complaints on their website.
1 reply
45 months ago
Terrible user experience
Wow.. such a bad user experience! I had a Pay U account from. few years back. I was having trouble paying with my credit card for an online purchase, and the only other option was PayU. I tried logging in with my details - didn't work. I tried changing my password - didn't work. I tried making a new account, only to be told that my email address is already in use.. so I tried another email address, only to be told that my phone number is already in use. I can't spend more than 45 minutes trying to make a purchase.. so frustrating!
0 replies
64 months ago
Well done, SweepSouth!
Very happy with the service I've received from SweepSouth. So convenient and the cleaners are polite, punctual and hard-working. I have used the service 5 times and tried 4 different ladies, and was very happy each time. The app is easy to use and I love that I can get credits for referrals. Well done, SweepSouth!
1 reply
64 months ago
Fedhealth covers nothing outside of hospital! I don't want your vault!
Maybe I was just expecting too much from a medical aid? We are on a very expensive plan.. but only seem to be covered for GP visits and hospital procedures.. and even then, there is almost always an amount we still have to pay. They took away savings and added a "Vault" loan account.. I declined. I see I am now automatically on it. They said the vault would save us money, but was charged over R3000 more in January. Every. single. thing. our family has needed over the past two years has not been covered. From serious things like a CPAP machine for very severe sleep apnea, to contact lenses, to podiatry and orthotics. A family member on Discovery gets a new CPAP machine every two years.. I have had nothing from Fedhealth after 2 years of trying. I even submitted a letter of motivation. The bots on their website are not helpful, and it takes hours to get information from the chat, even with a real person, as they have to keep checking every request with a supervisor.. be prepared to wait 45 minutes to get a (vague) answer. After being loyal to them for a decade, I am investigating my options!
2 replies
71 months ago
Well done, Dawn Wing!
So impressed with Dawn Wing Courier's safety measures during the pandemic. The contactless delivery process is working so well and the driver's are always so polite. Well done!
0 replies
Review Distribution
5 Star
8 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (25%)
1 Star
7 (35%)