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Patricia M
Active since Jan 2019
6
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0
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Reviews
6 reviews4 months ago
Terrible service
I bought kfc via Uber eats on the 28th at Naledi mall and on 29 at Chris Hani Mall. On both occasions the meat had white slimy stuff underneath the skin, all portion were not properly cooked. I took the meal back at Naledi and I was given other portions and they were still not properly cooked. I then requested for a refund and I was told to contact Uber eats as they were a 3rd party and the money is with Uber eats. I unfortunately had not taken pics of the meat and the photos were requested by Uber eats when logging a complain. I then ordered the same meal the following day (29th November) I took photos of the meat that was not properly cooked and proceeded to log a complaint with Uber eats but the system gave me issues. Both occasions I was disappointed and not satisfied with the meat and worst of all I was not successful with logging complains with the Uber app as well and my money was not well spent. Please re-train your staff on meat prep because we don't only loose interest in buying your items but we loose money especially if we use Uber eats. Both meals were R 209 excluding delivery and a tip.
0 replies
29 months ago
Exceptional Service
Its my second time ordering from The Mattress Warehouse and the service i recieve its always outstanding on point, from the online sales team to the delivery team. I would like to thank the following team for their assistance: Rosemary Mehlape (Online fullfillment assistance) 1. There were days when i knew that i would not be at home to recieve my order and i gave her dates on when my daughter will be home to recieve my order, she then arranged for my delivery according to my schedule. I have to applaud her for her efforts because my delivery was arranged according to my schedule and that relieved me from stress. 2. She updated me on how far the process is regarding my order, when my order will be delivered and also checked if the delivery team had contacted me. I applaud her communication, update, consistancy and patience. Delivery Team (Sithembile & Phillip) 1. The team contacted me when they were ready to deliver 2. They delivered my goods in good order Thank you so much to the team, i really appreciate your outstanding customer service.
73 replies
51 months ago
Awesome Service
On the 2nd of February I ordered a bunk bed through a lady by the name of Jackie Manamela. She gave me a prompt and great service. On the website it stated that goods will be delivered between 5 to 7 business days and to my surprise I received my goods on the 3rd day (5th) as if the team knew how much I anticipated my delivery. The goods were delivered in good order by 2x gentlemen Jackie and Gift and the delivery was free of course. I had an options of whether I need the bed to be assembled or not and I opted for it to be assembled and that was also done at no cost. As I was at work when all of this was done, Jack video called me and showed me that they were done assembling the bed and to check if I was satisfied (I appreciate the effort) I highly appreciate your excellent service, thank you.
53 replies
86 months ago
Blacklisted
This college doesn't function properly,,, they are not helpful, they struggle to get ex-students on their system, they send you from pillar to post with no resolution. They have blacklisted me yet i received a refund from them because i never received the study material ...why blacklist me when i do not owe you a cent???
0 replies
89 months ago
Great
I was assisted by Mahlatse. He assisted me with patience while i struggled to log in to Hellopeter. Patience is the most important strength an employee must have especially when working in a customer service environment. Keep up the good work :)
105 replies
89 months ago
The service was on point.
I was assisted by Zimbili. She introduced her self, her voice was clear. She was polite & precise.
105 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)