JW
Johann W
Active since Jan 2019
17
Reviews
0
Industries
Reviews
17 reviews11 months ago
Standard bank ***** department taking incompetence to a whole new level!
I really cannot carry on like this anymore.... your ***** department keeps on blocking my transactions, then I need to call in to get it unblocked. Then, even after they say that they will unblock it, it is just blocked again the next week.... Then if I log a complaint via email the ***** department say there is no block.... but again today my transaction is blocked, only this time the agent could not authenticate me, despite the banking app authentification done, and said I must go the the branch.... For crying in a bucket!! I really cannot anymore? I really dont know what to do anymore. The level of incompetence and frustration has no end!
174 replies
12 months ago
MTN, Rather be grateful than annoying
I have a small data package on my MTN contract, due to the fact that they made their offering so poor that when I upgraded my contract and if I want to keep my monthly payment to a smililar amount, I had to reduce the amount of monthly data to very little, but that is fine, as I am mostly on Wifi and I only top-up data when I need to. BUT WHAT IS REALLY FRUSTRATING, is that whenever I buy additional data, I get the endless phone calls from MTN wanting to sell me additional data contract. I will not take adidtional contract. Just stop calling me and be glad that I bought additional data from you to suppliment your poor contract
0 replies
12 months ago
Sandard Bank Fruad department is the worse!!!
Standard Bank ***** department is the worse! Of no help at all!! When there is a *****ulant transaction on your account, they shrug their shoulders and push the blame on the consumer, but if you make legit purchases to well known business, they just block the payment!!! I have been making regular payments to a well known company for a few years, now all of a sudden, the past 3 weeks they keep on blocking the payment and I have to phone in to get the payment unblocked.... then I get told there is nothing they can do to prevent it, I must just call in everytime, and by the sounds of it, so must all the other thousands of cusmtomers that want to use them as well... this is ridiculous!!!
58 replies
17 months ago
Promotional discount not honoured with shocking service from manager
I went into the Tyger Valley branch on Saturday to buy cricket spikes for my son. I was happy to see that they had New Balance spikes on promotion. We got the size he needed and proceeded to pay. I then noticed that the discount was not given, I assumed it was just an error and I went to the floor and fetched the signage that was on the display where I got te shoes from and took it to the cashier. She then called the manager and he said it was only on selected shoes, fair enough, but I then took him to the promotional stand where I got the shoes from and where the promotion was displayed. He then started arguing with me, saying that it was only a specific colour shoe that is on discount, regardless of the fact that all the variants were on display, mixed and clearly on a promotional stand. One would think that if it is only a certain shoe that is on promotion that they would only put that particular shoe on display. The attitude of the manager was shocking. Not offering the discount. no apology for confusion and misleading display, just made me feel like I am an idiot for thinking that shoes that are displayed on a promotional stand, that all look the same, with a promotional sign should actually be on promotion. And then the worst part is, he did not rectify his display error, he just casually put the sign back on the display and walked off... really shocking. You can expect many unhappy customers this festive season if this is your attitude and this is the way you treat your customers. You will not see me soon again.
0 replies
17 months ago
Why bother having branches if you cannot offer service
If I could give zero stars, I would. Why do you still bother having actual bank branches if basic queries cannot be dealt with and told to phone a number. Where is all my bank charges and interst going? Certainly not to provide service in your branches!!
71 replies
18 months ago
Dont try to claim, just pay!
If I could give a zero star rating, I would. I submitted a claim / withdrawal from an investment on 27 August. I was told it would take 10 days to process, now six weeks later still nothing. Everytime I follow-up, they just give another excuse and follow-up date, but nobody cares to take the time to actually process the claim. This is very poor. I am ever so sorry that I invested my retirement money with them....
159 replies
35 months ago
Why do you still have branches?
I give one star, because there is not a zero option. Why do you still have branches? They cannot help you resolve a query. All they do is that they put you on the telephone, dial the same number that I dial and that call also dont get answered. I go to the bank to spare myself frustration, hoping that someone can resolve the query, but the cant.
53 replies
47 months ago
Online nightmare!
Online banking is not working, cannot do any transactions. Spent 45 on the phone, making me use different browsers etc and make me believe that it is my fault for it not working. Having to go into the branch, spending 3 hours trying to resolve the issue. Also, trying to make me believe it is my fault. Meanwhile, it is your system that blocked me. Wanting me to update the app. BUT FFS, if you do that, atleast just let someone know that that is the issue. Dont let the consultants trying to figure out what needs to be done and trying all sorts of remdies.... I see a busy week ahead for all your consultants... as I was sitting there a few other people came in, also complaining that their online banking is not working.... hope theirs get resolved quicker than mine... good luck to anyone trying to make online payments over this month-end perios. ABSA will block you and frustate you till the end of days...do not leave your payments to the last minute as there is no quick fix
134 replies
51 months ago
Do not use business banking
It is the worst bank to use for business banking. DO NOT use them. Business accounts are linked to personal profie, it means when you want to make third party payments you do not have the option to use business account to make payments. No option for a seperate login for business accounts also means that you cannot seprate business and personal tasks. Salary payments take more than a day to clear, so I need to pay salaries a day earlier to ensure staff get paid on the correct date. Online banking platform is extremely unuser friendly. The list goes on and on. Just do youself a favour and stay away!!!!
53 replies
53 months ago
Do not use Business banking
DO NOT use standard bank for your business account. I am ever so sorry I moved my account from FNB to Standard bank, but now I am stuck. You cannot get a seperate login to your business account, because it is linked to your personal profile, the online system is not user friendly and not easy to group beneficiaries and if you make payments it will only reflect in the receipients account 2-3 days later - this makes paying salaries problematic and immediate payments cost R50, but even then it is not immediate and you it takes a day to reflect. Really poor
53 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (76.47058823529412%)