AR
Adele R
Active since Jan 2019
3
Reviews
0
Industries
Reviews
3 reviews88 months ago
COMPANY DOES NOT RESPOND to GOODS ORDERED IN NOV 2018
I placed my Black Friday deal order and paid in Nov 2018. Order #SP2346 confirmed. To this day, 17 Jan 2019, I only received the PERCOLATOR yesterday??!! No response via their email ********** for weeks and their landline does not work. I even requested a FULL REFUND LAST WEEK!!?? no reply??? SHOCKING CUSTOMER RELATIONS / NO GOODS?? Email from SHOP4TOOLS on 23 Nov 2018: Thank you for placing your order with Shop4Tools.co.za Great News!. Your order is now Confirmed. We will email you again when your items shipped. Your order should be Dispatched in 3 to 5 working Days. Shipping / Delivery Free shipping on items from 0 to 1 kg orders. Add your item to the cart and enter your shipping info, we will calculate the cost for you! There are different postal methods for you to choose from. Economy Delivery: 3-5 working days arrival time. Standard Delivery: 2-4 working days arrival time. Deliveries may take up to 7 working days. We use Dawnwing, Courier Guy, Courier It & RTT Couriers for all deliveries. Please be aware that we do deliver your items direct to your door and so delivery time is an estimate based on information provided by the delivery services. We will do our very best to get the items to you on time. Items described on our website shipping may take 3 - 7 days for arrival depending on location. Check with us once products shipped. Date 11/23/2018
0 replies
88 months ago
STOCK SOLD FROM DURBAN WITHOUT HAVING STOCK AVAILBALE IN STORE FOR REASONABLE DELIVERY TIME
I ordered AND Paid for a new Pool table for my business in November 2018 dealing with Billy in Durban. when I emailed him the EFT confirmation and asked if they can deliver to my hotel as soon as possible ( as delivery was included in the price), he responded by saying that they DO NO HAVE ANY STOCK IN DURBAN and can only deliver next year in February 2019??!! To my utter shock, I replied that this is unacceptable as you cannot sell this to me and only intend to deliver goods months later, without informing me this on the Quote or Invoice?? He then replied that there is indeed a pool table available in Cape Town but I they can only supply it to me in 2019?? I bought this pool table for my business as it is coin operated and my Peak Season was lying ahead...so with no table and no other option as Lectron gave me no alternative option but to arrange my OWN courier at a huge fee within that week for R4500 (due to the SIZE and WEIGHT of the table) and collected from Cape Town per address that Billy supplied me via via email to my Hotel ( delivery address on purchase ). I phoned and emailed them , but Cape Town Head Office closed for some time in December as Billy replied it was out of his hands, if I had complaint. I feel it VERY SAD and DISAPPOINTING that a company with such a good reputation, can sell you a Black Friday Deal but have no stock.......to supply the customer and 2nd of all they refuse afterward to assist me in payment of Courier Fees ( as they emailed from Head Office, that they cget a "much cheaper courier rate" when they transfer goods from Cape Town to Durban, when they are ready in bulk... Be careful not to pay them before they commit in writing, when your goods will be 100% ready and have a DELIVERY DATE ( hopefully not 2 months later..)
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