Active since Jan 2019
I believe that this company is a ****. I app**** for a loan, and upon application the only payment I was made aware of is the insurance payment prior to my loan coming to my account. Upon paying the insurance money and sending an immediate POP. I was further requested to make another payment, which I did and also sent an immediate POP. Thereafter I was asked to make a 3rd payment, and that is when things started escalating ridiculously. I demanded for a full refund on the money, and stories started surfacing. At first the money was going to be refunded the next day, then they said 7 days, that of which day 7 is today. Still nothing. Thereafter a cancellation form with the words "30% of the money you paid is required upfront before you get your money back" This is absolute nonsense. We come to you for help and you just play with our livelihoods, including that of my children. Now I have nothing to support my family with.
On the 8th of November 2022, I called Rain support and informed them that, I would like to cancel my subscription with them, since I now have Fibre at home. I even received an email confirmation for the cancellation with reference number: 4977553. To my great disappointment, Rain has debited my account this morning. I have tried calling multiple times and the lines are busy, I even held on for more than 15 minutes on the phone waiting for a consultant. I will never recommend anyone to use Rain anymore. The funds that they have debited from my account must be returned today.
05/10/2019 was one of the best days of my life. I went to Little Eagle Spur at New Market Mall in Alberton for a surprise Baby-Shower/Lunch with family and friends. Monalisa was our waitress and she was absolutely AMAZING!! She arranged the tables for us as we waited, everything was neat and set accordingly. I went in there with my girlfriend and departed with her as my Fiance, (I proposed) all thanks to Monalisa, she made everything seem so simple. My nerves were ****ing me, I could not contain them, but Monalisa made sure that everything went smoothly. A very big thank you to the Spur team at New Market Mall in Alberton, and very special thanks to Monalisa, absolutely great customer service from you. We will be coming back to celebrate the birth of our new born son soon. Much appreciated.
Absolutely dissapointed by the lack of preparation from Sterkinekor Newtown. (16/02/2019) Movie had no sound, started 45 minutes late. No one came to attend to us, we physically had to go out and seek help. Would rather refere NuMetro Cinemas to my family and friends because this is just disgusting.
2 weeks ago, I applied for an FNB Gold Cheque Account via their Facebook advertisment. A gentleman then called me from their call center and took down all my details and uploaded on the system. He then told me that the courier company will contact me to arrange delivery of the card, I waited and waited, nothing happened. On Monday 21 January 2019, I called into the FNB call center and they told me that nothing was done, the card was not ordered. DISSAPOINTING! I then decided to physically go to FNB Boulders branch to get this account opened myself. A consultant assisted me with opening the account and even gave me the account number, he then asked me to take out R50 to deposit into the account in order for it to be activated. How does this work?? My Salary will be coming into this account, that activation charge can be deducted from it. I am very disappointed as a new client and personally would not recommend FNB to anyone at this current service rate. Now my salary will be coming in and yet I do not have the card to use. My customer unique number is: ********** ********** 8 I've never had such an issue at any other bank. Wow!!!
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