AP
Ashiel P
Active since Jan 2019
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Outstanding Service from RedOps
I can confidently say that the service from RedOps is truly exceptional. Dealing with Paul and Stefan has been an absolute pleasure. They are professional, responsive, and consistently go above and beyond to ensure that everything runs smoothly. What stands out the most is their dedication and commitment. They don’t just do what is required – they go the extra mile to make sure their clients are satisfied and, most importantly, that the environment is safe and well managed. It is rare to come across a service provider that delivers at this level consistently. Their professionalism, attention to detail, and overall service quality is honestly beyond expectations. I would highly recommend RedOps to anyone looking for a reliable and top-tier security provider.
0 replies
27 months ago
Disappointing Experience: Inadequate Support and Unresolved Issues with Samsung S23 Ultra
My recent encounter with Samsung's customer service has been profoundly disappointing and frustrating, leaving me with a profound sense of disillusionment with the brand. Despite reaching out for assistance with my Samsung S23 Ultra, I have encountered a litany of issues that have remained unresolved, culminating in an utterly unsatisfactory experience. The problems with my device initially surfaced following its return from SSS Cellular, suggesting a potential correlation between their interventions and the subsequent malfunction. Despite their attempts to address the issues, including two battery replacements, the persistent problems persisted unabated. Even more concerning was the device's overheating issue, which, despite being brought to Samsung's attention, was never adequately addressed or resolved. Throughout this ordeal, I have diligently engaged with Samsung's support team, providing comprehensive evidence of the issues plaguing my device. However, instead of receiving the proactive assistance and resolution I anticipated, I encountered a dismissiveness that prioritized diagnostic tests over real-world user experiences. Despite articulating the severity of the situation and expressing my dissatisfaction, it felt as though my concerns were being disregarded, with Samsung's response falling woefully short of addressing the underlying issues. The reliance on diagnostic tests as the sole determinant of whether my device warranted a replacement overlooked the nuances of real-world usage scenarios, where these tests may not accurately reflect the extent of the device's malfunction. Furthermore, the repeated dismissals of my concerns and the apparent reluctance to acknowledge the gravity of the situation highlighted a fundamental failure in Samsung's customer service approach. As a loyal customer, I had hoped for a more empathetic and proactive response, one that prioritized customer satisfaction and sought to address the root causes of my device's malfunction. Regrettably, Samsung's handling of this situation has left me contemplating severing all ties with the brand entirely. The profound disappointment and frustration I have experienced throughout this ordeal serve as a stark reminder of the importance of customer-centricity and effective support processes in fostering brand loyalty and trust. In conclusion, my experience with Samsung's customer service has been nothing short of disheartening, highlighting a critical need for improvement in their approach to addressing customer concerns. Unless significant strides are made in rectifying these issues and restoring confidence in the brand, I am left with no choice but to seek alternative options for my future device needs.
2 replies
28 months ago
Exceptional Service and Expertise: A Review for Lynette Van Reenen.
I had the pleasure of working with Lynette Van Reenen during the process of securing a home loan, and I cannot speak highly enough of her professionalism, dedication, and expertise. From our very first interaction, Lynette displayed a deep understanding of the intricacies involved in obtaining a home loan and went above and beyond to guide me through every step of the process. Her knowledge of the industry and attention to detail instilled confidence in me, making what could have been a daunting experience remarkably smooth and stress-free. Lynette's proactive communication and responsiveness were exceptional. She kept me informed at every stage, promptly addressing any questions or concerns I had along the way. Her commitment to providing excellent customer service was evident in her willingness to go the extra mile to ensure that my needs were met and that I felt supported throughout the entire journey. I am truly grateful for Lynette's invaluable assistance in making my dream of homeownership a reality. I would wholeheartedly recommend her services to anyone in need of professional and reliable assistance with their home loan needs. Thank you, Lynette, for your outstanding support and dedication. You are a credit to your profession.
1 reply
53 months ago
Disgruntled Customer to Happy Customer.
I have had a rollercoaster of a journey with LG, from good experiences to the bad ones, and to a point where I just not longer wanted to be loyal to the brand. Mr Jayson Jeong, the service director at LG, changed my entire perspective in a matter of a few days due to his customer centric attitude, his good heart and his mission to give every LG customer the best experience ever. I was a pretty disgruntled customer, but he has changed that, and now I am a happy LG customer. He goes above and beyond to make sure his customers are happy. He is one of the very rare individuals that actually understands a customers feelings and places himself in their shoes and THAT is what customer service is all about. I would also like to say thank you to Amos as he also went above and beyond in order to help, and whoever else in management that assisted me in getting my issues resolved at LG. :)
1 reply
58 months ago
Protea Metering - ABSURB CHARGES.
Protea Metering has insane, absurd pricing. I reside in Terenure Estate and my unit is only occupied by my brother and myself, and yet we are using over R2000 per month on electricity ALONE! The water consumption is fine but how on earth can 2 people use so much? Other households that do not use Protea Metering with an entire family only use around R1500 per month! We DO NOT use the stove or heater as we have a gas stove and gas heater. Our electricity usage is ABSURD even when NO ONE is at home. Susan can NEVER give me answers to my questions, and she continues to ignore them. When we had a normal prepaid meter, we used not even R1000 per month. And I am not the only Tenant with these issues. EVERY tenant here has an issue with these absurd charges. I have handed this matter over to my legal team as I cannot keep dealing with this. Everyone was affected by the pandemic, and then you get Protea that starts ripping off people with absurd charges. The portfolio manager Sebastian never replies to emails. Susan has no idea what is going on and always ignores questions. I have had enough of this. How on earth can 2 people use R2000+ per month???? Only people that use this rip off company are paying absurd charges. Compare pricing to a household of 4 people that does not use Protea and they are using far less. My mom lives alone and she uses R400 electricity for the ENTIRE month, and she has a 2 bedroom house! So who's fooling who?
3 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
2 (40%)