WV
Wouter V
Active since Feb 2019
5
Reviews
0
Industries
Reviews
5 reviews67 months ago
Telkom Worcester Store
Telkom made a mistake when I was in store (they admitted it was their mistake). The result was my bill was R2000.00 more than what it was supposed to be. I immediately reported it when I received my bill beginning of August 2020. It is now almost 3 months. They have taken the money. They do not give feedback. Case has been logged etc etc. I have tried the Worcester store where the mistake was made, the online chat, email, the phone number of Telkom . I think corruption is a term that can be mentioned now.
0 replies
68 months ago
Disaster if you have a problem with Telkom
Telkom is a disaster if you have a problem. At a Telkom store the guy that helped me apparently ticked a wrong box and I was billed more than R3000 more. I reported it when I received my bill. I am in rural area and had to go to a Telkom store to do that. That is now more than a moth ago. I went two more times to the store and phoned three times. I have case numbers and promises. The money was deducted and still no one can fix the problem. In this month I spent more than 8 hours, either holding on the phone or standing in line at the store. Woe can that be!!!!
0 replies
72 months ago
Smartswitch poor customer service
I am living in a rural area. At first everything went fine. Then in October 2019 I started to get problems with internet speed and availability. Long story short: since then I have tried to sort things out. Upgraded etc etc. Customer service is poor. Sometimes you do not get answer on the phone. They do not phone back as promised if the person you want to speak with is not available. They do not follow up after they said they will. There is always a "reason", but nothing is done to get the problem solved permanently. Maybe they must just say that cannot provide the service, but now after 7 months my internet today is 0.08 mbps!!!
0 replies
80 months ago
Telkom client services and admin has big question
Horrible service! Phoned Telkom to cancel landline. Waiting forever for somone to help me. I was then instructed to do the cancellation on their website and I did it immediately. After about a month I phoned again - waiting forever. They then informed me there is now cancellation request on their system. I provided them with the documentation I got when I cancelled on the web. 2 August received an SMS stating a case number. Paid my bill 31 August. I phoned again 1 October after I received new bill and invoice for September. So I phoned again - waiting forerver. Now the lady informed me that the line has been cancelled on the same date of the September invoice. Apparently the line is now cancelled - I must just wait for new invoice to pay the immediate cancellation.
0 replies
88 months ago
Makro Online Shopping
Terrible experience with my online shopping. The problem started 24 November 2018 and it is now 1 February 2019 and I still did not receive my goods. I made payments. Nobody takes responsibility. Nobody has the authority to do something. Every time you call you speak to a new person and then you are directed to another number or email address.
210 replies
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1 Star
5 (100%)