JV
Julie N
Active since Feb 2019
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
ZERO Customer Service and After Sales Service
I have been waiting for Poly Pools to repair my pool since I made payment for this service on the 23rd January this year. I was told this job could be done and I was to make payment before they arrive to do it. 5 months later, I am still waiting! When I enquire about when their team will arrive to do the work, my WhatsApps go unanswered. When I phone, I am told numerous excuses from rain to vehicles broken down. Their customer service and after-sales service is non-existent. They are quick to take your money but provide zero service thereafter. Today, on the 8th May, I am told they actually do not do repairs to their own poly liner installed swimming pools! DO NOT USE THIS COMPANY.
0 replies
16 months ago
A stress free experi...
A stress free experience claiming for a burst geyser on a public holiday.
56 replies
20 months ago
Very good service wi...
Very good service with thorough questions and the cover I wanted for my car.
53 replies
46 months ago
SCAM
I had a deduction of R271.99 come off from my account by Stretch Balance on the 16th June 2022 for a membership which I did not join. I have no email correspondence from them to this liking. I have requested documentation to proof my joining but they can not give me. I have cancelled my subscirption and get charged another R118-67 to cancel. This is a HUGE SCAM
0 replies
64 months ago
Great service
A shout out to Noluthando Thamane for fantastic service this morning in getting my vehicle policy profile correct and at the great premium.
56 replies
80 months ago
Poly Pools rocks!
Thanks to Mike and his team for saving my pool! I had been hitting my head against a brick wall with a marbalite pool in clay soil. Cracks, cracks, cracks! My parents had installed a Poly Pool in 1978 and when the property was sold in 2008 the pool was still going strong! A vinyl liner was first prize to by-pass cracking and was delighted to find Poly Pools after all these years! The team were quiet and respectful during the 2 week reno. It was a very painless process to renovate my pool. I am delighted with the finished pool, knowing I'll have years of hassle free pool maintenance.
0 replies
88 months ago
Non-existant customer service
I submitted a telephonic claim on the 20th December 2018 . By the 6th of January I had received zero correspondence including an agreement of loss document from the agent that captured my claim. So I sent email on the 6th of January to the agent that was assisting me, to follow up on claim. Zero correspondence was received again. I wrote an email to the upline manager (call centre manager or non-motor claims) to complian regarding complete lack of customer service. She (the manager) did email me the agreement of loss document which I returned on the 16th January. By the 28th of January I still had not received payout so called call centre and told I should receive it on the 30/31st January. I did not. I phoned today (the 4th of February) to be told by a call centre agent that the claim has to be resubmitted as it was never processed. I then spoke to the non-motor claims call centre manager who identified that there has been a delay in my claim (what ever that means!) and who has assured me that I will receive payment tomorrow or Wednesday. I am still of today (4th) February waiting for my payout which I submitted on the 20th of December . I am extremely disappointed with SBIL non-motor claims service and will be cancelling my policy as soon as I receive this payout. Poor, poor, poor.??
105 replies
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (37.5%)