KV
Karen V
Active since Feb 2019
15
Reviews
0
Industries
Reviews
15 reviews11 months ago
SERVICE BEYOND EXPECTATION
I would just like to give mention to Renato Petersen in the personal lines Santam Broker Solutions dept. As a Broker of 36 years, I deal with many insurance companies and their admin staff, but Renato stands out by far as the most competent, reliable and service orientated young man. He will even assist me even when others have gone home and assist me when its not even his job to do so. He is well versed in insurance criteria and underwriting terms and conditions. I need only ask him once and always receive a prompt response. Unlike many other admin staff of other insurance companies, who inform me that they have 48hours to respond to my request, Renato answers me on the same day and sometimes within the hour. He makes my life so much easier and uncomplicated and in turn I can provide my clients with service excellence. Renato is indeed an asset to Santam, and I also wish to thank his Department Head, Ghasina Docrat for choosing such an excellent and motivated consultant to assist me in conducting my brokerage affairs. This is one of the reasons, I keep my clients with Santam and continue to do so. Thank you K Viljoen Trinity Risk Managers (PTY) Ltd
116 replies
16 months ago
YOU CANNOT PHONE YOUR NEDBANK BRANCH DIRECT.
I have a Nedbank account and found out today, that they dont have phones what one can call your banker on. You have to phone a call centre number and that person cannot transfer you to your banker, at all. All they can do is take a message and ask the person you want to speak to, to call you. What utter *******. I would never have believed that a corporate bank like Nedbank works in this unprofessional manner. Time to change banks.
0 replies
18 months ago
AM I BEING ****MED VIA A COURIER CO.?
I was waiting for a parcel from the UK. I received an email from Courier It asking me for my ID and then they sent me an invoice stating I must pay. I went into my own bank account and the bank they mentioned is not one of the banks noted with my bank as an option so this made me suspicious. I then looked at their invoice and tried to phone both numbers noted on the invoice. The respone was "neither of these numbers exist" now I am even more suspicious. I then phone their cape branch, who tell me to phone their Jhb branch who deals with international. I am told there is no one in charge, I must speak to person answering the phone. I put the phone down. I go look up their website and see the branch manager at Jhb is a Mr ***. I then phone the Jhb branch who tell me that Mr *** no longer works for the company so I ask why then is his name not removed, why do you have phone numbers that no longer exist on your Invoices, The woman answering the phone realises that I am angry now and tells me to phone a Mr Jacques ***. He's going into a meeting so I tell him, I will send him an email to his personal name. He doesnt respond to me the entire day but the next day, he phones my husband who has no idea whats going on and how this man even obtained my husbands phone number is another mystery. SO I send Mr Jacques *** another email asking him to only deal with me and confirm he has my package in his custody and care and thats their correct banking details? still waiting to hear. I went onto their site to TRACK MY PARCEL..I enter the waybill number. All it says that something was received on the 4th October in Jhb, no mention of my name or address or anything that confirms its MY parcel so its a load of gibberish to me. Anyone could be ****ming me to pay money into some weird account. Someone could have intercepted this entire courier transfer and here i go paying money into someones account, because I didnt do due dilligence . World is rife with ****mers.
0 replies
24 months ago
RUDE RECEPTIONIST
I had a carpet shampooer that was ****** so obviously I want to replace it. I contacted Electrolux head offic on 011 897 4600 around 11:10am 19/04/2027. I wait until the machine says, "Hold on for the operator" I tell this woman I need to speak to someone in sales about an particular machine, she tells me they dont sell anything i must phone Makro. I tell her I first want to find out if Electrolux still makes this machine, she starts arguing and then slams the phone down on me. Thank you for the professional staff that you employ.
0 replies
28 months ago
Mr Price Home - Poor Service.
Mr Price advertised glow in the dark duve's for little girls on their website. I went to their somerset west store only to be told "no stock" There first fault. Dont adverstise something if your stock control is non existent. A staff member said he would phone the Santuary branch and see if they had stock. They did, only one. So he said he would order the other duve on line, in the store. They christmas gifts for my two grand kids. This was the 13th December. I was told the Duve would arrive before christmas, its now the 22nd December Friday. Christmas is on monday. I went to Sanctuary and purchased the one duve but they told me they had two in stock so I could have bought both there. But as I had ordered the other duve via the store and paid up front it would be quite a mission to have that order cancelled, request a refund and go back to the SW store to collect my refund. So I took their advice and rather waited for the ordered Duve. I called the store this morning and spoke to Alvino he said he would look into it as I dont have my order number. I have been sitting at home waiting for hours for the call. Nothing. Phone the head office and they tried to put me through to the branch as I had already tried 5x. No one is answering their phones now. Went onto the website and submitted my complaing and on their Face Book page. To no avail. Phoned head office again and lodged my complaint, the woman had me hanging on for so long, I ran out or air time. This is not what one would expect from a company like Mr Price. I always thought they excelled in customer care but now I have lost faith in them. Shocking service.
129 replies
30 months ago
VERY SLOW SERVICE FROM RENASA
Claim was reported on Wednesday the 1st November, was told that a claim form must be completed? Who still does claim forms? Assessor went to inspect vehicle on friday morning, the 3rd Nov. at repairer. On tuesday 7th Nov, their Assessor asked for proof of payment that repairs had been paid for so vehicle could be released and the claim would be settled cash in lieu of repairs. On Wed 8th November, we asked what the CIL amount would be. No response to email. Thursday the 9th sent another email, asking for a response to previous email. Then Broker came back on the 9th and said "I will be in touch shortly." at 11:48am. Thats the last we heard. Phoned Renasa direct and spoke to a Nettie Wilson, asking whats going on with the claim, she quite abruptly told me I must speak to the Broker as she said she will be in touch. What kind of a response is that from an Insurer? She refused to tell me the present position of the claim. Went back to the broker she told me that an Agreement of Loss must still be signed...so since Wednesday this week, this claim has been lying dormant on someones desk. I expected the funds to be paid in by today, not told that now there is more paper work that could have been sent on wednesday, after the Assessor said on wednesday that claim would be settled cash. So who hasnt been doing their job??!! Shocking service indeed. Will not recommend Renasa to any one.
0 replies
37 months ago
TAKEALOT NOT COLLECTING OR REPLACING A DEFECTIVE ITEM.
I ordered the Rechargeable EMS Physiotherapy Wireless Muscle Stimulator Foot Massager. It was delivered on the 28th March. I discovered that it was not working at all and it also did not come sealed in plastic. I logged a return on the 29th March and sent "Bongo" an email. Nothing has happened. I sent another email and was told to add my name, ID, email and order number. Sent it. Then I am asked to state what the item is? but you just received my order number? then I am told to log a return, AGAIN! It appears this is just a delay tactic. I want my item replaced on the same day they collect the defective one. I have paid for something I still dont have the pleasure of using.
0 replies
40 months ago
PROMPT SETTLEMENT OF CLAIM
Good day. I am an insurance broker and would like to thank Almine Bowers Non Motor Claim Service Consultant, for handling me clients Accidental Damage claim, under the House Contents section, with such speed and precision. Claim reported on the 9th Jan and settled on the 11th Jan. This is quite phenomenal as we have found that many claims are taking a week or more to be resolved. Thank you Almine. You are an asset to Santam.
396 replies
45 months ago
FRAUD AND IRREGULAR TREATMENT BY TELKOM
Telkom informed me in march, by email, that my spend limit it ZERO. My package deal is R399 per month. So it continued on R399pm Yet I received an account for R542.60 for June and R483.83 for July. I have reported this twice to Telkom, reported on their FB page and cannot find anywhere on their website to log this complaint of Fraud. They are not resolving the matter! case number is 64643017
0 replies
48 months ago
MTN IS DEAD IN THE WATER DURING LOAD SHEDDING.
I discovered today, that MTN is switched off during load shedding. So, you cannot even use your DATA to access your Apps or send an SMS ie. no phoning/texting on WhatsApp, Facebook etc. You are dead in the water. I went to MTN Strand Central and was told this. Even though I have 2GB data available, I cannot use it. Vodacom does not operate like this. I cannot believe this nonsense. Apparently its been a problem for MTN for the last year and there seems to be no fixing this anytime soon. So Now I have to go and open an account with another service provider. I cannot sit for 2hours + with no means of communication (work or personal) Terrible service.
0 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
11 (73.33333333333333%)