LC
Lee C
Active since Feb 2019
6
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6 reviews6 months ago
I am making it a mis...
I am making it a mission to tell people about this hidden gem.
0 replies
23 months ago
66 year old pensioner vs gavin
I am still finding it hard to believe markhams n1 city mall. Let me start by saying I have worked in retail my entire life. I was a cellphone champ. I am well aware of various type of customers and customer service. The good, the bad and the ugly. What I have never experienced as a professional is u as the consultant asking the person what to write when booking in a ph for a repair. My mom is 66 years old. Bought a cellph over a year ago at markhams. With the ph she took insurance out on the ph.. This ph suddenly doesnt power on. Even tried charging. I know this because I live with her I am aware of this when it hpnd. We saw the sides of the ph is loose which we assumed was why its not going on. Mayb it was causing the charging issue, who knows besides a technician? She goes to book this ph. This guy gavin.. Supposedly supervisor of cellphones gives her the run around. Makes her fill in paperwork.. This ph still being under warranty was asked to be sent to repairs (not insurance) apparently the insurance doesnt cover ANYTHING except a cracked screen or water damage. Nobody knew this except the insurer. Another thing that wasnt mentioned. Mind you, while she was paying insurance religiously tfg changed underwriters. The customer didnt even know. This Gavin guy books it in with insurance instead supplier. Now my mom is phoneless for weeks. Apparently the tfg way is to enquire about the phone via telephone first before a courier even picks it up. Idk what *** is this because the staff members cant even fill in paper work how the hell cn u say whats wrong with it.. Thats why u book it in. Logs a repair. A courier comes and collect it from there a tech will look diagnose and report etc.. I felt like giving this gavin guy a hell of a smack. He needs retraining heavily in his training and customer service. U dont treat seniors this ***. Especially not a tfg store thats so expensive. The phone lays weeks in a store not collected due to being rejected by insurance that dsnt cover a power on issue. Nobody told gavin to use insurance. He shouldve sent it for repairs under warranty. Now.... After several weeks.. He decides to send it to supplier with a other customer who also booked a ph in for repair that mst go to mtn. My question is why ddnt this guy do so in the first damn place???? The cherry on the cake is according to tfg records the insurance only started covering the phone since january yet shes paying more than a year insurance. A useless on at that. Tell me, where is the **** here??? U cant even argue with this people.. This gavin guy isnt fit for this role. 66 years old u get sent up and down? My mom and her husband uses petrol to get to n1 not water almost every friday. This place doesnt even deserve one star. How can u make up a scenario that the person left the room while phone was on charge and it fell? Now samsung is quoting my mom over 2000rand for a vrot samsung that ddnt even fall. If u read this and thinking of buying a ph with tfg and insurance u in for a hell of a shock. This woman is very sad that she is now phoneless. Its bad. Ackermans never treats its customers like this. Markhams n1 city u should be ashamed of how u treat my mother.
0 replies
37 months ago
Rudest senior staff member
Pick n pay canal walk had me extreme extremely upset on March 26. We took my son to the mall bcz it was his bday. We were in the mall about 3 hours. Close to leaving my mom called me to ask if I could get her two cokes the closest was pnp in the mall as I was on that end of the mall. The store was 5 mins away from closing and me and my fam went in. I got the two cokes but bcz my kids were gtn restless due to waiting in line I moved to the front of the tills waiting there for him but he was second in line..and I couldnt understand why he took so long. When I checked,the customer before him was waiting for a void they have called at that point a few times for void. Now as someone who also overrides I know the cashiers are less at that time and so are the supervisors..so I suggested to my husband I will go check at the kiosk because a guy with a green top was still standing ready to pay. When he was done the cashiers told me the till is now closed. Thats when I signaled to my husband that its close suddenly and left it at that. Suddenly a senior looking staff member female shouted at me saying that the till isnt closed "suddenly" and I should have come earlier. I cant come when the store closes. First thing I told her was Im not speaking to u,Im talking to my husband. What she dsnt understand is that the till at the kiosk was used for staff sales yet it was close. I didnt even have a issue with that. The issue I had was this lady who was so rude and abrupt spoke to me as if she knew me. I told her if u dont want to work these hours dont work for pnp. She kept on being rude saying to me she wont keep quiet and shes not afraid of me. When I asked another staff member what her name was she shouted its lee-anne only to hear from the store manager that its a **** name and we are the second complaint for the day regarding her. I have worked in retail 13 years. Never,ever have I spoken to a customer like that. What ****es me off Is I spoke toy husband not her. I have been a pnp customer at parow family store many years.not once did I receive such service. I always opt for pnp bcz of their customer service.I really hated that woman for how she made me feel and she is a senior staff member with no respect.to travel to canal walk is money. Took my last to take my son there as it was his bday. She really ruined my evening. I hope the manager dealt with her as he said he would.
53 replies
52 months ago
Pep canal walk pathetic service
To whom it may concern I really dont understand this policy of pep. That being the only reason for my complaint. I see pep has merged with ackermans group. Well pepkor is for both companies this I knew before you could even shop jointly. I recently bought my daughter a few items at pep. Amongst the items were two dresses bcz i had to get home and fit it on as she wasnt with me. The one I planned to return i put away with the slip bt the day I took it back i saw no slip in the bag and the only thing my husband could think of was that perhaps my son took it out cz we couldnt find it and it was in the bag. My son is two he cant exactly tell me where it is and I couldnt find it. I however knew I wont get my money back but I dd plan on taking smething else I needed. I know for a fact..people lose their slips. The tag was on the item and the store could see it was their stock as per label. I worked in retail for 10 years I assure you we assisted people without slips and most importantly I worked for this group too. What ****ed me off is at the canal walk branch I explained to the cashier I dont want cash I jst want to exchange she was so dismissive of me barely looked at me attitude very unfriendly or understanding just told me I need a slip. When I asked her to call the manager she shouted to a back room where the so called manager appeared. When I worked in retail no matter how close u may think ur colleague is u either use the p.a or u go to them u dnt shout like that all because she was irritated with me. The manager said pep sent out a email to all stores and they jst following procedure. Why does ackermans exchange without a slip yet u dont yet u belong to the same group? Why is the staff so rude and unfriendly? I then decided let me refund all the other stuff in my other bag I bought and spend my money at pnp clothing rather because I am nt asking my money back I jst want to exchange. I already wasted my time having to go home because ur system doesnt allow a manual entry to make a laybye. When I went back the second time I got this pathetic service. Your canal walk is a new branch this is not how u treat customers because the store has great kids clothing. That cashier was very rude and the overrider also tried to be smart with me when I asked her my slip back of the items I refunded. They are making their own policy. I am well aware u can make a copy like I said I worked retail for several years. If u can see its ur stock with a tag on why couldnt you just exchange it? Where is the consumer act ? I am very upset about this and want feedback.
0 replies
64 months ago
Kfc bishop lavis horror
Hi Im not even gonna tell u how regular I am at kfc bcz its too long. Who isnt a regular kfc customer? My issue is my husband received a voucher at my work we used it to purchase the tuesday special and seeing this was going to work out more we paid the difference ofcz we get there the cashier says they dont split payments? Im asking her since when? Out comes the manager same story. If we knew this was a new rule we would never have driven out for kfc in the first place...nobody updated anyof us via email or social media about this. I tried googling it its not appearing. I was nw forced to lose the special price and pay more than what i was gna spend. Thr wasnt even a matter of the manager counselling us as customers about yhe new system with an exception to override it this time and next time we knew i know for a fact he could have done more to assist us. This is nt our fault u guys updated systems. Its unprofessional thr isnt even a sign as u enter the restuarant stating this.what if i paid cash and realised my bank card was at hme bt i need the food? Would u guys have lost my sale completely bcz of a damn system u only knw when u get thr? I am so upset about this and this bishop lavis branch is so pathetic bcz they know they are among ppl of their own race theres no customer service. This is really wrong. Kfc could have accomodated us. ----
0 replies
87 months ago
Mtn parow pathetic assistance from Julia.
This specific branch doesnt even deserve a star. This specific Julia..who goes under the terms being in charge is nothing less than.pathetic. mtn has her working in the top branch in the parow mall..she assisted us with the.book in of a repair. End oct..ph was handed in...its nw february 2019..several calls was launched to this.julia..to her superiors even to the damn area.manager as to whats happening with a ph who.is suppose to have been.returned within 21 working days.the area manager sharna who the complaint was escalated to also has done nothing apart from wt we already personally dd and thats call the repair centre. She ddnt call bk she ddnt even follow up again.after that we still have.no.ph..that ph was still new when.it went in..we dnt skip a payment on that.contract I wanna.cancel the contract yet we are being forced to hang o****** again..the whole.mtn.experience is pathetic..why doesnt the.manager or the so called area manager or someone ****** just replace the ph with a new.one or better yet cancel this stupid contract. I will never do business with that branch again. Julia kept.blaming head office book in error and her goin on.leave and this and that one was suppose to take over and do follow ups..all **** excuses..sick and tired.is this hw mtn treats their customers???
105 replies
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5 Star
1 (16.666666666666668%)
4 Star
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3 Star
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2 Star
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1 Star
5 (83.33333333333333%)