VM
Vivian M
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
I'm given a run around regarding a specific medication on my PMB condition application. I lodged five queries and there is no response on this medication, it seems this is specifically and intentionally omitted.
I sent Discovery the same query five times (3 times telephonic and 2 online) and now I don’t know what else to do or which language I need to submit this in, so it is well understood. So, I need to vent out a bit here in the meantime while I still deliberate on the next action. Last year my Dr submitted an 'out-of-hospital treatment of PMB condition' application for me and attached the prescription which included two medications - Pan***xl and C******t but Discovery responded on all the medication except for these two and this is what my initial query was about. I contacted Discovery recently to ask why these two were not included in their response, if perhaps they were missed by mistake. I specifically mentioned (in all the five queries that I lodged) that these two medications were no. 3 and no. 9, respectively, on the script drawing attention of anyone handling the query to make it easy for them. I called three times with no resolution, and then lodged the first online query. Discovery came back declining Pan***xl but didn’t say anything about Ce***xxt. I then lodged another query about Ce***xxt and according to their online query process this is ‘to contact the Principal Officer’. This made me so hopeful, expecting a resolution finally. To my greatest disappointment, the response came back mentioning another medication (Calciferol – Vitamin D) that I didn’t enquire about, and still didn’t say anything about C******t despite the full background I gave. Clearly the ‘Principal Officer’ did not read and apply his/her mind to my query, the same way as person who read the initial query and those that the call centre agents ‘escalated’ the queries to. I don’t know if this is just a planned tactic from Discovery not to put this medication in PMB cover or if this reflects a poor client service from Discovery employees, entrusted to handle review critical applications like the PMB treatments and queries. I can’t be going back and forth like this with such a simple query. Why is there no response about Ce***xxt when it is the critical part of the treatment and was included in the application? I find this extremely disappointing, after being a Discovery Health member for over 20 years and been on Classic Comprehensive Plan for all those years (which was the highest plan for quite some time). I have never had serious challenges like I have now and honestly, I don’t like the situation I am in. No one wishes to take immune system suppressants for life or for quite some time. Over and above that they are expensive. I am not even taking the original medication the Dr prescribed. I am taking a generic, but it is still expensive. Discovery was quick to approve one particular medication that costs R27.19 monthly, but gives me a run around with the expensive one.
106 replies
40 months ago
UPS is operating like a scam
I ordered a parcel from US months ago. My tracking number is 1ZE085840454591970. When the parcel arrived, I got an email that I need to pay R774.90 for customs clearing and VAT, which i did on the 2nd September. On the 14th September i was told i need to pay R448.50 for inspection fee, which I did pay. when following up, i was assured that after paying the inspection fee the parcel will be delivered. I made the payment on the 27th October and was told i should have my parcel delivered within next three days. I have still not received my parcel to this very day (30th December) i have made numerous calls to UPS and was promised this will be delivered. When i followed up again in November, i was asked to send the POP of the last payment i made (the inspection fee). After sending the POP the lady i was following up with (Azola) asked me 'Please advise if payment of R 390.00 was done?' i asked what was that for as i had already paid for customs clearance and inspection fee. i had also not been notified or contacted about another payment to make, and only became aware of this when i followed up. this lady never responded to explain what this other payment is for. Either UPS or their staff is scamming customers. The sad thing is that purchased these items for my autistic son who badly need them :( Little did i know i will be given a run around like this by a courier company that is meant to be reputable and reliable. I really would like to hear from UPS when my parcel will be delivered
0 replies
44 months ago
Horrible experience coupled with Murphy's Law
First time visit at Hi-Q Kya Sands and it turned out to be the most horrible experience ever at an H-Q store. First they didn't have the run-flat tyre that i needed for my car and instead of informing me that they don't have it on stock, and having the courtesy to ask if i don't mind waiting while they quickly go fetch the tyre from the nearby branch, they didn't! I only learnt this later when i was just waiting and noticed no work being done on my car only then they tell me that someone has quickly went to fetch it from Fourways branch. (the travel time between the stores is about 25 - 30min return drive, depending on the traffic). I'm with my 5 year old son who is hyperactive and in the autism spectrum. it's really difficult to keep him waiting and to stay still. i had to give him the phone to try get him to keep him busy and phone battery runs low and low as he uses it during the wait. A series of Murphy's Law events followed after the work was done. At first I needed to do a transfer from my app's savings 'pockets' to my current account. Managed to do that and then it turned out i forgot my bank card at home. We then agreed that i will do the EFT and send the POP. next phone battery died. next Network issues, as i was on my mobile data. At that time it's difficult to keep my son still and he's running around and tapping on the rims on display and other stuff. I needed to keep an eye on him so he doesn't break anything or run out of the store. I then ask that i rather go because my son was very distractive and screaming and there was a customer in the store. In my mind, I'm thinking I'll do this when i get home. I've been there for like forever with the child who is unsettled, i am frustrated and upset. I get in the car ordinarily and drive off. Next as I'm about to join in the road to Witkoppen, their sales person (Desmond) pulls his car next to me, blocking me and asking me why am i leaving without paying. So i tell him i thought you saw my son being distractive, i couldn't do it there and thought i will do it when i get home. He says he thought i was going to go in the car and do the payment there (next thing i drive off). Clearly, i tell him, this is a misunderstanding. We both made assumptions. The fact that he didn't articulate this, i found it upsetting that he immediately assumed that I'm running from paying the bill. i have been an HQ customer for years now and they have my car registration number. Where the hell would i hide after not paying anyway?? So i drove back and parked my car to try do the payment and Murphy's Law continued. I sit in my car, charging the phone (at that time it's about 1% or 2%). For some odd reason, whenever i get the pop-up screen to approve the payment so it van be processed. I'd press to approve, but nothing happened. it did that for several times. i then think the problem could be my connection and go in the store ask for their wi-fi details so i can rather do internet banking and not use the mobile app. Battery dies, i charge and connect to the store's wifi. I make mistake with payment amount, need to redo. i need to be extra careful with the account number. My son is now supper busy at this point and I'm super annoyed and frustrated and close to tears. i grab my son to sit still so i can do this and we go home. (taking this out on the innocent child). Eventually i made a payment and sent the POP to my email, so i could forward it to their email. I wanted to be sure the POP came through. the POP didn't come through to my inbox. i also check the spam folder and there's nothing. i then went back into the payment i made and send the POP to their email address. i told the Desmond that I've done the payment and immediately left. he was busy with someone in the office and i assumed he heard me. I COULD NOT stay any longer! Anyone reading this and knowing even a bit about ASD and ADHD would understand. A couple of minutes after i get home, i get a call from Desmond that he is opening a case against me as i left without paying. I'm stunned and try to tell him that i paid and told him that i sent the POP and thought he heard and that i needed to leave the store at that time. I told him by all means, he can go open the case. After few minutes, i call him to tell him that i have made the payment i also didn't get the POP on my email, but i can send him the screenshot of the sms showing the payment went through. at that time he keep talking over me and not listening! eventually i asked for his number and sent him the screen shot. i have had wonderful experiences at other HiQs before, but this was a horrible experience ever. This one is the one closest to my home and thought i'll use it going forward, but that was my fist and the last. Poor customer service!
0 replies
44 months ago
First time Hi-Q horrible experience! Kya Sands need to better their customer service.
I just had the most horrible experience ever at a Hi-Q store!! I could give a zero star if there was one. Firstly they didn't have the run-flat tyre that i needed for my car and instead of informing me first that they don't have it on stock, and having the courtesy to ask if I'm fine with them quickly getting it from another store, they didn't. I only learnt this later when i was just waiting and noticed no work being done on my car only then they tell me that someone has quickly went to fetch it from Fourways branch. (its about 25 minutes drive return between the two branches on a free flowing traffic, excluding the time spent fetching the tyre from the store, and extra few mins of afternoon traffic in this case) I'm with my 5 year old son who is in the autism spectrum and is hyperactive. it's really difficult to keep him waiting and get him to be still for a long time. i had to give him the phone to try get him to keep him busy and 'behave'. Then series of Murphy's Law events followed after the work was done. firstly i needed to do a transfer from one account to the other. after i did, it turned out i forgot my bank card at home, which i was going to swipe with to pay. We agreed that i will do the EFT and send the POP. Next phone battery died and i charge it there. Then there were network connectivity issues. At that time my son is going up and down, i still need to mind him so he doesn't break anything or run out of the store. It's supper frustrating. Eventually as I'm trying to do the payment, i ask that i rather go because my son was screaming and very distractive and there was a customer in store. In my mind, because i had no intentions whatsoever of not paying my bill, I'm thinking I'll do this when i get home. I've been there for like forever with the child who is unsettled, i am frustrated and also upset because of the waiting. I get in the car ordinarily and drive off. Next as I'm about to join in the road, their sales person (Desmond) pulls his car next to me, blocking me and asking me why am i leaving without paying. so i tell him i thought he saw my son being distractive, i couldn't do payment there as it was taking long and thought i will do it when i get home. He says he thought i was going to go in the car and do the payment there (next thing i drive off). Clearly, i tell him, this is a misunderstanding. There was no way i would run and not pay the bill. I tell him at then time i left, i was just thinking of just getting my son home, and would do it as soon as I'm home. I have been an Hi-Q customer for years now and they have my car registration number. where the hell could i hide after not paying??? So i drove back to where the store is and Murphy's Law continued. I park the car and sit there, charging the phone (because it didn't charge for long earlier and was on 1% or 2%) and start making the payment. For some odd reasons, whenever i get the pop-up screen to approve the payment so it can be processed I'd press to approve it (Nedbank app), but nothing happens afterwards. I tried this several times. Eventually thought the problem could be my connection. I go in the store ask for their wi-fi details so i can rather do internet banking and not use the mobile app. Battery dies, i charge the phone, make mistake with payment amount, need to redo it. need to be extra careful with the account number. My son is now supper busy. At this point I'm super upset and close to tears. i try holding him, he wriggled himself off me. I grab my son harshly to try make sit still, so i can do this and we go home (taking this out on the innocent child). Eventually i made a payment and sent the POP to my email, so i could forward it to theirs. I wanted to be sure the POP came through, by sending it to my email. The POP didn't come through to my inbox. i checked the spam box and it wasn't there either. i then went back into the payment i made and send the POP to their email address. i told the guy that I've done the payment and left. He was busy with someone in the office and i assumed he heard me. i could not stay any longer. anyone reading this and knowing even a bit about ASD and ADHD would understand. I just needed to get home. i needed to cry and to be calm. a couple of minutes as I'm tried to settle down at home i get a call from this Desmond guy, that he is opening a case against me because i left without paying. I try to tell him that i did say that i sent the POP before i left and thought he heard and that i REALLY needed to leave the store at that time. He didn't want to listen to me and I told him by all means he can go open the case. After few minutes, i decided to call him and inform him that i have actually made the payment i also didn't get the POP on my email, but i can send him the screenshot of the SMS showing the payment went through. i asked for his number so i send the screen shot. couldn't pick up his number on WhatsApp, so i sent the text and I'm not sure if he got the picture or not. I guess I'll have to wait for tomorrow to be stopped by police at a road block like he said. I have had a pleasant experiences at other HI-Qs (particularly Fourways) and kept going back. This one is closest to my home and i don't see myself going there ever. They need to put people who are more professional and who knows how to talk to customers on their front-line. This is a case of miscommunication. 1) not being upfront that they didn't have stock and check if i could wait, but no they were just eager to get business and did not consider to ask me. I probably would not have waited, and would ask they put my bad tyre back. 2) The guy could have simply told me to go do the transaction in the car when i left the store, and told me that the payment need to be completed before i leave so i also understand this upfront. I thought he understood the situation with my screaming son and that was ok to let me go do this at home, but no immediately assumed that i was running. His attitude just nasty!
0 replies
68 months ago
Dissapointed beyond words!!
I'm so disappointed beyond words with FNB Law on Call. I sent them an email to ask for legal assistance on the 19th August. No one called me or responded to my mail. My second/follow-up email a week later on the 26th August also drew zero response. I called last week to complain about this and was told this will be escalated. Up until today, no one has called me, nor responded to my emails. I pay for their services monthly, with no Debit order bouncing, for years I've been a member. This is so disappointing guys. One would think FNB's legal insurance would do better than these other legal insurances. I've never had this kind of problem before, so what the hell is wrong with your team now? this is so frustrating!! why do i pay you guys for legal assistance and you don't assist me when i need help, let alone responding?? :( and this matter is urgent, i have to finalise the contract, but my legal insurance just went AWOL.
53 replies
85 months ago
Mercedes Benz Sandton refusing to replace my worn out brake pads
I am disappointed with Mercedes Benz Sandton. I have been servicing my car with them for the past 2 years and have been happy with them until now. My car now will be going off the maintenance plan. I am few kilometres away from being out of the maintenance plan. Coincidentally my brake pads need to be replaced. They are making noise when i apply the brakes. I took my car to Mercerdes Benz recently regarding this. When I arrived at the dealership, my service assistance did hear the sound and said this immediately when i got off the car, conceding that she heard the sound and that the brakes definitely need to be replaced. I then left the car and to my surprise i was told later that the brakes do not need to be replaced as they are not completely worn off and that they applied some paste or oil on them. This paste/oil has not helped as the brakes are still making the sound. Mercedes Benz pride itself with safety of the vehicles, yet they do not want to replace my brakes now when they need to be replaced. I think it is their way of avoiding to replace these brakes as the car will be off the maintenance plan soon. On the other hand, I don't think I am wrong to want to replace them now before it is off the maintenance plan. Obviously the problem is occurring now while the car is still under the maintenance plan. If they were still in good conditions now, i wouldn't mind replacing them later because i know that going forward i will be responsible for the cost of the vehicle maintenance. I am so disappointed. I will not be servicing my car with them in the future and I would really not recommend them to my friends, unless if they do the right thing now and replace my brake pads.
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)