Active since Mar 2009
Had claims from them before, if you need any advice they are super helpful, making a claim is simplicity itself,so long as you send them all the documents they require you get your refund in a matter of days. Great service and thanks!
A few years ago I bough my first Raleigh Ebike at Makro, there were some teething problems with the bike but the Raleigh agents really came to the party and sorted everything out directly for me, my friends subsequently also purchased Volt2 bikes and are very happy with them. However a month or so ago I saw a newer version at Makro which appeared lighter and more appealing so I advertised mine and sold it almost immediately and went into Makro Riversands and bought my new Raleigh Assist but on getting it home found that it didn't work. I bypassed Makro returns and contacted Raleigh direct again and within hours not only did the representative Prince appear at my home but the technical person Pieter also came bringing with them another brand new bike. They sorted everything out, gave me another charger and left. As fate would have it the charger didn't work, after a call to Prince he appeared with another. My first 25km ride was really great except I found that the power switched off occasionally, I mentioned it to Prince and again within hours he uplifted the bike to get it checked and is now as I type on his way back with it sorted. What fantastic service Raleigh give, what absolute value for money their Ebikes are when compared to anything else on the market. Thanks guys, your concern and professionalism are a rarity not often found with suppliers these days and I love this Ebike!
Thursday week ago was sent a coffee grinder from my daughter in Oz to collect in Midrand, was ready for collection on Friday morning, the whole delivery service is so jacked it took minutes. Unfortunately it had a faulty switch, one quickly answered call and a request to take it back there saw a replacement waiting within 24 hours. Hats off Takealot your service is truly first world.
<p>Way back in March 2013 I ordered a part for my Hyundai Elantra which Melissa assured me they had, I sent a pic with my full payment, despite this the wrong part was delivered. I returned it immediately having to pay postage as well. I phoned Melissa who told me the right part would be sent. Despite phone call after phone call when I was asked to re-send my original email, email after email after email, nobody ever came back to me or offered a refund as was requested because I sourced the part elsewhere. I even spoke to and copy emailed Licoln Chetty whoever he is.</p> <p>They as good as stole R 823.80 from me and I warn others to avoid them like the plague.</p>
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