JE
Jeannine E
Active since Feb 2019
5
Reviews
0
Industries
Reviews
5 reviews55 months ago
Airlink - a lovely experience
Please see my review about the endless problems with Travelwings with the same flight booking. I called Rundani at Airlink - now by-passing the travel agent and going direct to the carrier. He was wonderful. So apologetic about the problems I was having with Travelwings. He believed me when I explained the situation to him, told me he will cancel the booking and put a credit on hold for me that I can use for the next 24 months. Unfortunately there is a R200.00 fee because I used a travel agency to book, grrrr, but what a pleasure to get everything sorted within 5 minutes and I was believed. I wonder why Travelwings could not have sorted this out in a similar manner and then had a happy client! What a pleasure to do business with Rudani Muenda and Airlink. Thank you so much!!
0 replies
55 months ago
Travelwings what a joke! Do not use this travel agency to book flights
This started on 7 October 2021 in the late afternoon. So, I made a mistake on an airticket - wanted a flight to CPT and somehow it landed up being PLZ. It was booked via Travelwings for an Airlink flight. As I paid, I saw the mistake and immediately went onto the chat line and said I had made a mistake can it be reversed. Was told I had to pay R300.00 to Travelwings for them to arrange a full refund but needed to be done same day. Sumit sent me a link to make the payment. The link was past the due time, so had to ask for another link. Was sent another link which was valid unil 8 October 2021 at 15:00. I went into the link later the evening of 7 October to make the R300.00 payment but the link had timed out already even though it stated it would last till the following day at 15:00. See copied text: BOOKING NOTICE: Travelwings South Africa "Dear *********x Please follow the link below and complete the payment process using our payment page. Online Payment page: https://secure.3gdirectpay.com/dpopayment.php?ID=FC788097-B610-4874-AC72-041A4E58CD8F If the above link does not activate your web browser, Please copy it into a working web browser window, and continue from there. Once you have completed the online payment process you will receive an email confirming your payment. Please note that the time limit for this order and payment is: 08-October-21 15:00" Immediately, I found a number for their support department and called it. It was answered by someone in Dubai and I explained the whole situation - expressely stating that I needed another link sent to me by email so that I could make the payment same day, to get the cancellation of the booking done and a full refund. He promised to call me back in 10 minutes. I waited for ages and then went to get a cup of tea - he called me back an hour later at 23:11 and I missed the call. I called in again and was put through to someone else again, called Munim who said he needed to speak to his colleagues and would I hold. The call was cut. I tried calling in again and again, but it would not connect. This morning I contacted Arjun on the chat line and had about a 2.5 hour conversation which I will not bore you with, except to say that now it appears it is my fault that I did not make the payment in time to get a full refund for the ticket. I believe that because the link did not work - and I must add, that it should still be active right now as it is not yet 3pm on the 8th of October, that Travelwings should take the knock for this and give me a full refund. It is not my fault that their link did not work and I tried everything humanly possible to get another link!
0 replies
73 months ago
Function at The Rat & Parrot
We recently had our AGM at The Rat and I have to give Dudu and his team the thumbs up for a job well done. They helped us fit it into our limited budget, chairs and tables set up perfectly in a lovely, quiet and well lit room, set up a PA system, waitress assigned to us was permanently available - all in all a fabulous venue and very happy with the outcome. Only got compliments from those attending. Thank you Dudu and the Rat.
0 replies
87 months ago
Telkom lack of service appalling
Grahamstown I am writing in again as it is now day 15 and calling the 10217 call centre, as so many people are commenting, is a complete waste of time. Keep getting the same result that it is a bulk fault and a technician needs to be dispatched!!!!!!! The frustration levels are off the roof...... I got a message via a post I made in My Broadband where a Telkom representative says: "I'm unable to escalated fault 2AEK130219, as it has already been escalated. Status on the fault shows remote, so it's been handed over to the dispatch centre. A technician needs to be assigned and dispatched. Your ADSL service is managed by another ISP. They need to track and escalate this fault for you. I've requested further assistance regarding the dispatch of a tech in the interim." So essentially, I'm still exactly where I was 15 days ago, with no internet and no idea whether it will take days or months to fix!!!!!!! Telkom is unbelievable!!!!!!
0 replies
87 months ago
Telkom ADSL line
I can't be the only one who is struggling with Telkom fault reporting! Grahamstown No internet since load shedding last Wednesday - 11 days now. Landline working but not syncing for internet. Reported it and have called in every day since and get same result: " It is a bulk fault which could mean that it is a stolen cable or a fault at the exchange. A technician will be assigned." I have had the same response for 11 days. People assigned to answer on 10217, for a business line, cannot tell me how long it will take. Was the cable stolen? Will it take 2 days or 3 months to fix - nobody can answer that!! Just the same reply each time you call in!! How can anybody run a business like this with no outcome for the customer? When I called in today I was told that a technician was despatched on the 21st but unfortunately, he never got there. They have no idea why he never got there and why he never went out again …… We will escalate to our supervisor to call you back – that was early this morning – still waiting.
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Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)