MV
Marlize Van der Merwe
Active since Feb 2019
11
Reviews
0
Industries
Reviews
11 reviews4 months ago
Cartrack Ignores Paid Cancellation Continues ******* Debit Orders & Harasses Me for R97.54
Continues ******* Debit Orders & Harasses Me for R97.54 On 21 November 2025 I submitted my cancellation letter. On 24 November Cartrack themselves confirmed the cancellation request and quoted a cancellation fee of R2,199. On 25 November they debited R2,258.75 (already R59 more than quoted) PLUS an additional R850 for a de-installation that was already done and paid via EFT and was later admitted to be a mistake (refund only processed 2 December). I paid the cancellation amount in full, believing the matter closed. Then, on 1 December 2025, Cartrack debited yet another R97.54 from my account – an amount that was NEVER discussed, never invoiced upfront, and certainly never agreed to. After THREE separate emails as well as communication on WhatsApp asking for an explanation, I finally received a vague response claiming this R97.54 is a “pro-rata cancellation fee” because I am apparently still serving “20 working days’ notice” and the contract only ends on 19 December 2025. This is unacceptable and, in my view, *****ulent for the following reasons: 1. I was never informed that notice period charges would apply ON TOP of the R2,199 cancellation penalty – if that’s the case, why quote R2,199 as the cancellation fee in the first place? 2. The amounts keep changing without any prior invoice or consent – R2,199 became R2,258.75 plus now R97.54. 3. I have already disputed the unauthorized R97.54 debit with my bank. 4. Cartrack is completely ignoring all my emails asking for a proper breakdown and reversal – instead they bombard me with SMS, WhatsApp and email demands for this R97.54. I have paid every single cent they originally demanded for cancellation. I should not owe them another cent, yet they continue to debit my account and harass me. This is not incompetence – this feels like deliberate overcharging and hoping customers just pay up without questioning. I am now escalating this matter to the National Consumer Commission, the Ombudsman for Short-Term Insurance, and the Banking Ombudsman. I will also be laying a formal complaint with the Information Regulator for the harassing messages after cancellation. Cartrack, you do NOT have permission to debit another cent from my account. Confirm in writing that my contract is fully settled and cancelled, and stop the harassment. To anyone reading this: think twice before signing with Cartrack. Cancelling is a nightmare and it seems they will debit whatever they feel like, even after you’ve paid their “cancellation fee”. Extremely disappointed and angry former customer. Account number available on request for Hello Peter verification.
106 replies
5 months ago
AV0ID AT ALL COST
I recently ended my contract with Cartrack after my vehicle’s engine seized, and the entire experience has been nothing short of appalling. Just to cancel the contract took 30 minutes and five separate phone calls — and that was only the beginning of the nightmare. I was informed of a cancellation fee and agreed to pay R870.00 for them to remove their unit. Fair enough. But this morning, without warning, Cartrack helped themselves to an additional R850.00 and a shocking R2 258.75 from my account. That’s a total of R3 978.75, much of it completely unauthorized. This company clearly has no respect for its clients, their time, or their bank accounts. Their communication is poor, their processes are exhausting, and their billing practices are downright unacceptable. My advice: Stay FAR away from Cartrack. I authorised a single cancellation fee — not almost R4 000 for the “privilege” of ridding myself of this company. I will be taking this matter further. If customer care, transparency, and integrity mean anything to you, look elsewhere. Cartrack has shown they value none of these things.
53 replies
5 months ago
Best in the business
I recently decided to ditch my long-term corporate insurer and try an independent broker. Best decision I’ve made in years. From the first enquiry, Eugene was outstanding – he actually phoned me before I’d even committed to anything, spent ages clearly explaining the different policies available, highlighted where my old cover had gaps (especially around write-offs and agreed value), and tailored truly comprehensive protection that properly covers my new vehicle. The premium ended up lower than my previous renewal quote, yet the cover is vastly superior. Once everything was set up he called again to walk me through the policy in plain English, made sure I understood every detail, and answered a few extra questions. That level of proactive, personal service is rare these days. No call centres, no jargon, just genuine care and expertise. If you want proper advice and peace of mind rather than just the cheapest quote, go with Eugene – I can’t recommend him highly enough!
0 replies
6 months ago
Excellent service received from Refentse Ramaano
Excellent service received from Refentse Ramaano. Staff at Cartrack always professional and helpful. Recent videos on TikTok regarding the treatment of staff very concerning though.
53 replies
8 months ago
Abysmal service - 8 months still no membership card
I am beyond disappointed with Discovery Health Medical Scheme’s abysmal service regarding the delivery of my physical membership card, which I have been waiting for since January 2025. As a professional who values clear communication and empathy in my work with vulnerable children, I find Discovery’s handling of this matter utterly deplorable, especially given the life-or-death implications of their failure. I requested a physical card in January 2025 upon joining Discovery and again in June 2025 due to non-delivery. Despite proactive follow-ups, I’ve been met with a series of excuses and inconsistent timelines. Last week, I was told the 6–8-week lead time was incomplete. On August 18, 2025 a customer service representative informed me I’d wait another 3–4 weeks, only to revise this to 6–8 weeks in the same conversation. Upon escalating to a manager, I learned the card was sent to an incorrect PO Box, resetting the timeline to another 6–8 weeks. This administrative error is inexcusable and reflects gross negligence. To add insult to injury, when I requested a transcript of the chat for accountability, I was told the system was offline, leaving me with only a screenshot as evidence. As someone who relies on a physical card for emergency healthcare access, this failure is not just inconvenient—it’s potentially life-threatening. I currently use a digital card on my phone, but if my phone is damaged in an accident, I risk being redirected to an overburdened government hospital, where delays and limited resources could mean the difference between life and death. Discovery’s inability to deliver a card after eight months, compounded by their administrative errors and lack of transparency, is unacceptable from a supposed leader in healthcare. This experience has shattered my trust in Discovery, and I am now considering switching to another medical aid provider and have requested the closure of my Discovery Bank account. Discovery’s slogan, “We’re here for you,” rings hollow when their actions put members at risk. I urge others to consider the reliability of their service before joining.
4 replies
12 months ago
Stay far away!
Would give zero if I could. Changed medical aids end of December 2024 already. Hospital plan with more benefits than what I had on full medical aid at Key Health at much less. Have now been told to wait until end May 2025 before I will receive the refund due from my Medical Savings Account due to "Debt Redemption" which is a fancy way of them saying they're making sure you don't have any outstanding claims. Five months? Unbelievable!
116 replies
23 months ago
Poor quality - stay away!!
Wish I could give one star! Bought three pairs of Levi's for occasional wear and three pairs of Pick 'n Pay clothing jeans for work. Two of the four pairs of Levi Jeans have torn away from the seam!! Come on Levi's! We pay for quality! I would much rather buy from Pick 'n Pay clothing and the likes in future. Have worn those jeans way more often and nothing wrong with them whereas two of my Levi's I can't wear anymore. I have Levi's which I've had for years which is still going strong but apparently Levi's have abandoned their promises of quality! Really disappointed.
159 replies
26 months ago
Stay away!!!!
Wish I could give zero stars. Do not refer friends and family to them! They will find loopholes not to pay referral fees and deals with their customers in ********* ways! After your first year you can also expect your "decreasing premiums" to increase dramatically!! Cancelled my policy!!
56 replies
30 months ago
The absolute worst courier company!!!! Been waiting since 12 October for a parcel
The absolute worst courier company!!!! Been waiting since 12 October for a parcel. Keep on getting promised delivery which doesn’t happen. STAY AWAY!! Will never use them again!! Fast Way should be called NO WAY!
0 replies
30 months ago
I’ve been dealing with insurance companies for many years
I’ve been dealing with insurance companies for many years. King Price is in a league of their own! Fantastic customer service, easy claims process and value for money! Very, very happy customer.
131 replies
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