PL
Phethiso L
Active since Mar 2019
4
Reviews
0
Industries
Reviews
4 reviews46 months ago
Terrible Customer Service, Incompetent Staff and Rude Manager
I went MTN Carlton Centre needing assistantance with the following matters namely; 1. Update on insurance claim; 2. Sim swap on stolen device; and 3. An explanation on why I cannot make calls directly to MTN. The consultant was incompetent, he appeared to not know anything about the assistance I required and said I was rude for bringing it up. When I tried to report him to the manager she ignored my request and kicked my sisters and I out of "her" store after asking for their names; and informing them that I'll be lodging a formal complaint. The manager didn't follow the claims procedure but instead created a hostile space to be heard and come to a resolution. The consultant, Roger, willfully refused to give his name. I heard his name when the manager was speaking to him. The manager also refused to give her name, multiple times. I had to subsequently take pictures of the two for my formal complaint to MTN. Regarding the claim: Roger informed that the insurance department wasn't operating, however I was able to get through to the call claims centre. • The information provided by a service provider must be factually correct, be provided timeously, mustn't be misleading and be adequate. Regarding the sim swap: Roger couldn't understand how a customer could have a multiple devices on one account or how one number on the account could be a contract number and the other a prepaid one after explaining and requesting that he logs into the account. AFTER nagging an ID was furnished and he attempted to log in to the account but the OTP verification was unsuccessful. I explained to another colleague which number I needed the sim swap for and she informed that the store doesn't do sim swaps for prepaid numbers and that they don't have sim cards in stock for contract numbers. • MTN as an FSP, is obliged to adequately train employees to comply with all the provisions of the FIC Act. Roger proved to be incompetent MTN product specific knowledge, experience and the industry in which he serves. He could not grasp the difference between prepaid and contract when it comes to upgrade devices, operating hours of different departments, how to process a sim swap. Roger was repeatedly asked to open the system to see what we have been trying to explain.
0 replies
51 months ago
Poor Service at Discovery Insure
I logged a request on 31/01/2022 on behalf of a client and was advised that this will be resolved within 24-48 hours. Xola Majokweni is worked on the initial QC logged, instead of removing the tracker she removed the vehicle from cover too. I had to send another request to add the vehicle to cover on 03/02/2022 but this was added at a higher premium. On 07/02/2022 I spoke to Itumeleng Raseala to have the premium for the vehicle matched as this was not done when the vehicle was added back to cover. Upon following up today I advised that the request to match the premium hasn't been logged on system as there are no notes. I've made 5 phone calls to Insure and 3 technical queries have been logged for a simple query. This is by far the worst service I've received, the client too.
159 replies
51 months ago
Discovery Insure Call Centre Service
Prince Sibiya from Insure Broker Servicing is always friendly and gives the best service ☺️ #DiscoveryDidGood #PrinceSibiyaDidGood
53 replies
87 months ago
Complaint Against Oribi Gorge
I sustained a concussion at Oribi Gorge while ziplining. The injury was due to the gross negligence of the instructors in not telling us how to break and also instructing me to proceed while there was another person on the zip line. An incident report was filed by one of the staff and I was told I'd be refunded and reimbursed for the medical expenses I've incurred. This happened on the 2nd Jan and its been two months now with no recourse. I keep getting the run-around from the receptionist and the manager isn't responding to my emails.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)