DN
Douglas N
Active since Mar 2019
17
Reviews
0
Industries
Reviews
17 reviews10 months ago
LOL, "I'm sorry it's not the way we do business"
WTAF !!! Literally the worst service ever, LOL, "I'm sorry it's not the way we do business" is the response i get when I prove their mistake, except for it is the way they do business because everytime i deal with them they get everything wrong. As it stands, you loaded incorrect info and charged me incorrectly to your benefit. Listen to your recording, Fix your issues, then get somebody with some intelligence who is not going to just follow the script go "i'm sorry my good Sir" so that we can arrange the refund that is due.
109 replies
14 months ago
serious attitude and push from call centre staff
I got a call from one of the Outsurance Life call centre staff, one of the rudest people I have ever dealt with, firstly, when I said i could not take her call as I was busy with a customer, she gave me a lot of lip and refused to acknowlege that I was unable to take her call,. She phoned back a day or 2 later, same attitude, what she said would be 5 minutes was half an hour of attitude issues, when I refused to take up the policy as I said I wanted comparitive quotes from other insurers, again major attitude and I was told that I now had to tell the other insurers that I had been declined cover. Is this really the face of your business? last call mentioned was yesterday 10:15am
372 replies
14 months ago
Get more than just car insurance with Discovery Insure - YES, headaches and trouble
The only way to get some sort of documents to read about the product is to go through the full onboarding process. which , quite frankly, should be made *******. Secondly, what your sales guy said would take just over 10 minutes, took an hour and 17minutes , until i put the phone down Thirdly, you guys call from a call centre that has a HUGE amount of background noise making it extremely difficult for a person like me with hearing issues and who wears hearing aids to fully follwo the conversation. Your phone calls are in effect legally binding contracts. Fourth, After having tried to get somebody from Fgro to respond to me for almost a week to say no, due to no response and zero feedback, AND despite repeated notifications from me to your staff that I was only doing comparison quotes, you implemented the policy and debited me. I have had the debit order reversed and blocked.
514 replies
14 months ago
"We aim to WOW in everything we do" - No, not actually.
very quick to sign you up, however, after that, beware. I have been having challenges getting stuff done and you simply get no response, specific instructions are ignored, doesn't matter who you email in the company it will takes to get a response, if any repsonse at all. if they cannot manage their coriers, and basic communications, how are they going to manage a trust fund for your grand children?
106 replies
23 months ago
Chronic meds shortage
Continued shortages of Proben, with some pharmacies even saying the product is discontinued.
0 replies
24 months ago
Terrible time consuming service.
What a mission to deal with these guys. 2 big problems, first the policy the originally sold me was not what i asked for and this was discovered when i had a claim. of course we had the "we will listen to the call" feedback. of course, i don't have the privilege of listening to the call, that is not allowed. First good point, they came back very quickly and admitted their mistake, which of course means it was a big mistake , 2nd good point they did then sort out the claim etc very efficiently. All downhill from there I am afraid. the absolute frustrating service to now put the new car onto policy was a nightmare. took literally an hour on the phone and it was VERY VERY repetitive, apparently security guards and a boom gate where cars are scanned in & logged does not constitute access control. The price has gone through the roof, I cannot get a confirmation of cover letter with the correct address, even after 3 different people have confirmed the correct address is on the system. The list is just endless. I am now shopping for new insurance cover. PS, apparently, after you you rate their service on the outsurance app, it only covers how the app works, and they call you and tell you this.
106 replies
33 months ago
Pick n Pay customer care does not care
Pick n Pay customer care does not care , 2 days and zero response
118 replies
33 months ago
Afrihost has no clue what's going on with their network
Whatsapp help centre effectively useless, as is afrihost in general. have had a fibre outage for the whole day, they have confirmed there is a problem, but their network status page doesn't show it, asked for a repair time frame, the short answer is "no idea"
0 replies
34 months ago
Cannot get a fibre migration activated
a week so far to activate a fibre migration, Support is non-existent, cannot actually deal with this company in person, have to go through a service provider, same message every time I communicate, order submitted, FrogFoot is processing. cannot get to speak to anybody except phone answerers, support say they cannot communicate directly with managers. I am very sorry I placed this order.
180 replies
38 months ago
Quick to take your money, no so much to give it back
Have been waiting a week for a refund, with zero feedback from the branch, no contact details on their main website for the head office
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (94.11764705882354%)