JM
Jill M
Active since Mar 2019
18
Reviews
0
Industries
Reviews
18 reviews35 months ago
The best insurance company I've dealt with!!! And it's been a few over many years
Naked is great. Their app is easy to use, their premiums are low, and they are extremely low. The best part is that I didn't have to sit on the phone for ages. I did everything on the app when signing up. Every other company I've used insisted on this long boring conversation which apparently they tape, but can't find when you query something. Naked is fantastic. I'm 60 and I've had a few insurers over the years and they are the best so far.
106 replies
40 months ago
Rain towers do not have battery back up so the internet is down during loadshedding, even if you have your own battery backup for the router
The Rain internet service doesn't work when it rains (hahaha), nor does it work when there is loadshedding and at other odd times its so slow. I have a backup battery for my router so my router is on but their towers don't have battery backup so when there is loadshedding Rain's tower goes down. This is unacceptable especially if you need internet for work. Also they advertised that I would pay R1 for the first month but when they debited my account it was for the full month even though I only had the service for 8 days. Ive cancelled but I need to give 30 days notice, so thats an extra month Im paying for. In the meantime Ive got fibre which is only R150 extra per month. The customer service is terrible as well.
264 replies
41 months ago
Misleading
I rented a vox battery. They have 2 options 12 or 24 months. The 12 month is more expensive than the 24 months. After 10 months they've put up the price. I complained because I believed it was a 12 month contract with the price staying the same for 12 months and I believed after 12 months the hardware would be mine. Apparently I believed wrong. But its misleading advertising. How can you have a 12 and 24 month contract which after the 12 or 24 months continues and the equipment isn't yours? I'm pretty sure I could buy a similar battery on takealot for the same price.
192 replies
41 months ago
STANDARD BANK SUCKS
I unfortunately have the terrible misfortune of having 2 accounts with Standard Bank that I've inherited. I need historical statemts for SARS. I have tried since August 22 to obtain bank statements for these accounts but despite my numerous emails, and my numerous complaints on Hello Peter, I'm still waiting for a complete response. The bank has been taking off the bank charges for years, but cannot sort me out. I simply to do not understand. I have the account managers email address. I have received some of the statements but still waiting for them all. What must I do to get the service I require?
396 replies
42 months ago
Discrimination against disabled passenger
I recently placed a booking on Safair for 3 people to Cape Town on 15 Nov, with return on 22 Nov. One of the passengers is disabled and always travels with a mobility s******. We have travelled this way for 20 years with no problems experienced. The mobility s****** has a dry cell battery. When we contacted Safair for special assistance for the disabled passenger they cancelled our booking. The passenger requires help to get to the plane, but can walk from the door to her seat. She cannot climb the stairs. We have travelled with Kulula and Mango previously without any issues. Safair say the s****** is too heavy and they cannot accommodate her in any way. We offered to pay extra luggage fees but they said no ways. We have booked all our accommodation in Cape Town and the disabled traveller has work commitments in Cape Town which cannot be cancelled. Kind regards Jill Murray 082 726 5138
0 replies
42 months ago
The worst service. My emails just get ignored!!!???
Simply the worst!!! My mother died 4 months ago, she dealt with our trust account. I now have to provide historical bank statements to SARS for this trust. Ive managed to get some historical bank statements for one of the bank accounts but for ages now the manager of the account has been unable to come back to me about the other bank account (which I only found out about because it appears as a credit on the bank statement). I don't think they care how long they take, all that happens is to ignore my emails. I've sent complaints but still no answer.
265 replies
43 months ago
Poor internet banking functionality, unhelpful
Poor internet banking functionality. I can only get bank statements going back a year. If I want statements older then that the cost is R66 per bank statement. On Capitec bank I can download csv files going back as far as when the account started at no charge!!!
399 replies
43 months ago
You are simply the best, better than all the rest.
Amazing service. The staff are professional, the service is speedy and your app is fantastic. I can do my budgeting, track my spending, pay my bills and save all from the app. I even recently got a sim card for data which never expires. I'm not sure how you do it but you never let me down. I unfortunately have a business account at Standard Bank and I've been trying for 2 months to get historical bank statements from them. So last week I went into the branch at Standard Bank Cresta to see if someone could help me. Because its a business account the branch doesn't handle this, but I was desperate. I was asked to wait to see a consultant. The lady told me the waiting time was approx 45 mins, I asked if I had to wait at the bank and she said no, they will call my name but I can come back and Id still keep my place in the queue. So I went to capitec, got a number, saw a consultant, got my new sim card. Then went for a burger. I then remembered I forgot to ask something at Capitec. I went back, got another number, saw a consultant, resolved my second query. I then went back to Standard bank. The lady said my name hadnt yet been called and I could take a seat. I waited another 30 mins, saw that the consultants were still sitting with the same people in front of them, only one person had moved. I spoke to the lady again and asked her how many people were still in front of me in the queue. She said 5 people. Then I had to leave as I had another appointment. Capitec is there anyway you can get my historical statements from standard bank please lol. You are simply the best
0 replies
43 months ago
Complain, complain, service hasn't improved unfortunately.
Last month I placed a bad review on HelloPeter for bad service from Standard Bank. Amazingly within a day or two of posting the bad review I received a follow up from the person who I complained about, as well as an apology from their customer service department. My query was then quickly sorted out. However soon after that I had another query about the same bank account. So I emailed the same contact person dealing with this account and two weeks has passed and I've heard nothing back. It seems the only way I can get good service from Standard Bank is to complain again on HelloPeter. I hope I hear from Standard bank soon, because its an urgent matter.
133 replies
44 months ago
No stars for standard banks service.
I went into the Cresta branch to gain access/information about an account I opened with Standard bank for 24 years ago. I needed to speak to someone. A lovely lady gave me the email address of the account manager. She said there's no way of calling anymore. I asked what would happen if the manager was on leave for example. No worries she said, someone will definitely respond. I've emailed twice and heard nothing back in 20 days. Why do companies think it's good service practice to have one helpline number to cover every eventuality.
74 replies
Review Distribution
5 Star
4 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
13 (72.22222222222223%)