SH
Stuart H
Active since Mar 2019
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
Impossible to get assistance!
What a shocking experience trying to deal with Mweb support. Online chat function remains unanswered (yesterday waited an hour) and still waiting today. Then I tried calling the call centre - cut off after 10 minutes first time round. Second time around, I have been number 1 in the queue for 15 minutes and am now giving up. There is no email address published on the site so with the result that it is literally IMPOSSIBLE to get support.
0 replies
24 months ago
RUN A MILE IF YOU WANT TO BUY RUNNING KIT FROM THESE GUYS
We placed an order on Velotex for corporate sports apparel. The sizes that they delivered were not only wrong, but they were also inconsistent. We are now more than 6 months down the line and we are told that: (a) we ordered incorrectly (not true); and they will sort the problem out if we promise them future work (not going to happen in a million years). They eventually promised to deliver the rectified items to us early March. Then we were told that they couldn't produce because they were busy with a big order for another customer. Now, after all of that, they go back and say that they aren't responsible for the errors. All round shocking service.
0 replies
31 months ago
REBOUNDER QUALITY
I purchased a rebounding unit for my sister. After 10 months, the unit presented with defects. We were told that the unit was out of the 6 month warranty (the absolute minimum under the CPA). I have written to them twice and haven't had the courtesy of a response. Very poor.
0 replies
49 months ago
POOR SERVICE - TRELLIDOR KNYSNA
We ordered products from the Trellidor branch in KNYNSA - which were required urgently for security purposes. We were told 3-4 days delivery on the security bars and 15 days on the security door. We ordered and paid a deposit on 23 March 2022. After much shouting and complaining, we eventually received the security bars on 7 April. I received scant feedback on what the reasons were for the delay, but was promised that it would be investigated. I have not heard back and now, when I ask about the delivery of the security door that remains outstanding, I am told that the flooding in Durban has caused a new problem related to delivery. Whilst this may very well be true - communication should be proactive and not reactive. I emailed Trellidor with my complaint and was passed on to the area manager. Feedback has been very poor with responses being vague and very little effort to proactively inform me of what is happening. As indicated above, when you are ordering security products and are promised delivery within a defined time period, you expect it to be met and if not you expect to be fully apprised of the situation at all times. Not impressed at all. Stuart Harris
0 replies
49 months ago
Trellidor George - POOR SERVICE
We ordered products from the Trellidor branch in George - which were required urgently for security purposes. We were told 3-4 days delivery on the security bars and 15 days on the security door. We ordered and paid a deposit on 23 March 2022. After much shouting and complaining, we eventually received the security bars on 7 April. I received scant feedback on what the reasons were for the delay, but was promised that it would be investigated. I have not heard back and now, when I ask about the delivery of the security door that remains outstanding, I am told that the flooding in Durban has caused a new problem related to delivery. Whilst this may very well be true - communication should be proactive and not reactive. I emailed Trellidor with my complaint and was passed on to the area manager. Feedback has been very poor with responses being vague and very little effort to proactively inform me of what is happening. As indicated above, when you are ordering security products and are promised delivery within a defined time period, you expect it to be met and if not you expect to be fully apprised of the situation at all times. Not impressed at all. Stuart Harris
0 replies
65 months ago
CANNOT GET TELKOM TO UPGRADE OUR ACCOUNT
We have been trying to upgrade our fibre account to uncapped for 8 MONTHS without success. Just to be clear, we are not trying to downgrade or cancel, we are actually trying to buy more from Telkom. It is so frustrating to deal with such incompetence. What can be so complicated about upgrading an account from a loyal customer?
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
6 (100%)