FP
Faith P
Active since Mar 2019
10
Reviews
0
Industries
Reviews
10 reviews22 months ago
Unresolved frustrating experience
I am a Pensioner of the bank of 33 years service .I was ****med a large sum of money on my credit card a month ago. Dealing with ***** was like pulling teeth, it appears that they have difficulty in responding to mails even after several attempts. Shocking that in order to get a response one has to escalate the mail. Still had to deal with a junior staff member, head of ***** never responded to my mails , I assume she passed on my mails . Two weeks after the ***** **** I raised funds and settled the debt in full on my card. In the meantime I was debited with two amounts of interest, after numerous mails , finally was able to get amounts reversed. After checking my statement this week I noticed a cash finance charge went through. This is absolutely unacceptable that once again I have to follow up why this has happened. I’m told that I will be debited every month for cash finance charges, until such time that card division deactivates it. How can the bank slap me with a cash debit payment if I’m not in arrears, as well as the fact that my card is settled in full every month. Ever since I’ve been ****med I’ve had endless problems with the bank, needless to say the service at Menlyn from the consultant the day after the **** .This staff member was clueless in terms of the process to re register my account, after it had been frozen. Was in the bank for over two hours , to find out when I got home that my beneficiaries weren’t loaded, cards weren’t linked and so on. In addition since my **** a month ago my updates was de registered, it’s taken two weeks to resolve this after visiting the branch , phoning the help line , lodging a complaint and dealing with my private banker. After lodging a complaint, I was contacted by complaints department yesterday and was assured that my updates was now sorted and the case number was closed. On arriving home received a message to say I’ve been de registered, then a message to say I’ve been registered. Went onto app ,still was not able to activate my updates After calling the helpline number ,the consultant said my cell number was not loaded on my profile. Interesting that she picked that up and all the other previous calls to the help line said they could not help me. Sent a mail to the contact from complaints yesterday giving an update, and also asked for information regarding the cash debit payment which we had discussed in an earlier conversation. Still waiting for a response. So sad that I used to be so proud of working for the bank, such a waste of energy trying to get issues resolved. Will definitely not recommend banking with Standard Bank based on my experience.
53 replies
36 months ago
Shocking service
Shocking service. No one around to assist, when that eventually happens, they have real attitude, definitely not happy staff. Check out counter ladies reactive , they so busy chatting with there work colleagues ,it appears that it’s an effort to serve you. They need to up there game, although it’s further to drive, would rather go to the competitor, they know what service is all about.
0 replies
36 months ago
Excellent restaurant
Fantastic food, such a wide selection of choices. My oz friends were so impressed with the quality, selection and service. The oysters were the best. I wish you great success, u deserve it.
0 replies
63 months ago
Shocking service but ready to take your miney
I am an ex retired pensioner from Standard Bank, have had my insurance since I joined the bank1982. Without going into detail re my last claim, I need to place on record that they take your money and provide nothing in return. Clearly being a loyal customer counts for nothing. Was proud to work for the group for 33 years so sad that Sbib brings down the group. I do not recommend using them for your own sanity. My friends still working in the bank have told me repeatedly to move , last claim was the final straw.
56 replies
82 months ago
Forex complaint resolved
Refer to previous complaint re ordering of forex. Had a call from Branch Manager who handled issue very professionally, and provided a solution for further dealings when applying for forex. Thank you.
105 replies
82 months ago
Shocking service StandardBank Castlewalk
Tried to place an order for forex yesterday at Castlewalk, tried calling number on business card of consultant that was given to me from past forex applications. Number didn’t respond ,went onto website to try and call branch direct ,incorrect number , which I mentioned to them last year. Nothing has been done. Then tried general Standard Bank number , well that again was another challenge after holding on forever, sent a mail to my private banker. Was called by a lady in the back office who said someone would call me re my forex, no luck, she called me to follow up, informed her had heard nothing ,she said she would follow up. It was now after 16.00 sent another mail, no response, then called my private banker direct who informed me the the consultant had gone home. She later called to say that the consultant had left the bank. I informed my private banker that I want this to be resolved by 9.00 the following morning. Well is now 10.00, again sent mail to private banking , called private banker ,she said she had passed on message to manger at Castlewalk to call me. She said she would follow up again. Just received a call from my private banker to follow up if the manager had called me from Castlewalk , well ,the answer was ,I’m still waiting. I have just had a call from a forex consultant who clearly is the messenger , after trying to ascertain why after so many mails and calls he has only contacted me now, he could not explain. This needs to be escalated at an executive level of which I am still waiting for senior manager to call me from Castlewalk. It appears that Castlewalk has no idea of what the service industry is about.
105 replies
84 months ago
Shocking service bad attitude
Have been for breakfast on numerous occasions . Last visit was a very bad experience , waited over 30 mins for breakfast after following up 3 times. Ended leaving without any food. Chap at the cashier is very rude and abrasive ,disinterested and lacks customer s****s. On previous occasions have not waited as long ,but still slow, it intrigues me that the service is still substandard, given that every time they have had maximum 6 to 7 tables. Not sure who is managing the place , that is certainly not visible. Such a pity , because it is a great venue and has a super vibe. Coming from the hospitality arena they have no idea what service is all about.
0 replies
85 months ago
Shocking service
Shocking service, attitude,was thrown the bill on the table , they don’t even bring the change , they assume it’s their tip. Food substandard , has gone down. Best part are the life chickens roaming around outside and the setting.
0 replies
86 months ago
Would not recommend Faerie Glen Virgin Active Gym
Joined Virgin Active Faerie Glen 3 years ago after moving from Johannesburg . Have raised on several occasions ,the disgusting yoga mats, still waiting for new mats. Filled in concern card , only one yoga class for entire week, no response to date. Australian friends came to visit , went to gym to find out what was required for them to use the gym , was treated with hostility and a non care attitude. Reported one toilet door lock was broken for over a month , eventually it was fixed. Air con ,either way too high or non existent in Pilates room ,as well as ceiling fans not in operation , except for one, have also reported this. Surely someone should be checking temperatures that they are constant. It is evident that this gym is in a bad state and badly run. Since I have been attending this gym it has been so frustrating. I have been to other Virgin gyms which are way superior and well managed. The only reason why I continue to use this gym is because of location.
0 replies
87 months ago
Total lack of service
I am a retiree from Standard Bank after 32 very happy years of service. I have been with Sbib since 1982. I have persevered over the years to retain my affairs under one roof ,hence staying loyal to Sbib. Over time the service has deteriorated rapidly to the extent that there is no service at all, as I have experienced in the last few months. Despite sending several emails since December 2018 re a query ,and cc in the manger ,to date have recieved no feedback. Even with the assistance of my private banker. I would not recommend Sbib based on my experience over the years, and have now decided to finally move my insurance.
56 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)