LM
Lawrence-John Maralack
Active since Apr 2019
4
Reviews
0
Industries
Reviews
4 reviews71 months ago
Very Good Customer Service
A very good customer experience. I was kept in the loop regarding my purchase, even throughout the national lockdown. My purchase was delivered to me within a week of the lockdown regulations level change (change from level 4 to level 3). The delivery staff were also of great assistance in getting my furniture up four flights of stairs.
0 replies
74 months ago
Rain 4G Unlimited Data Plan - 5 Stars
I am very pleased to note the quality of service and product provided by Rain. Rain recently launched their new unlimited 4G home data plan for a fixed amount of R479 a month. Living in South Africa, we know how expensive data is, not to mention an "unlimited" plan which will leave your pocket feeling very empty at the end of each month. This unlimited plan is a FRACTION of what data would cost with another service provider. I have been a Rain customer since early 2019, on their unlimited off peak plan for R250 a month, and once I saw the new unlimited plan, I jumped at the opportunity to upgrade. The upgrade process took about 2 days (including weekends - meaning they're working very hard during the South African Covid-19 lockdown period), and my internet was upgraded. This unlimited 4G home package is ideal to keep you connected on social media platforms, streaming services such as Netflix, and successfully "working from home" which the lockdown now requires us to do. Rain, generally, also has good coverage in many parts of the country (my family in the North West use Rain as well, with no issues). I have already told my close friends and family to upgrade and switch to Rain. Not only is it affordable - it is also speedy 4G internet, South African and has good customer service. #SupportLocal
0 replies
74 months ago
Rain 4G Unlimited Data Plan - 5 Stars
I am very pleased to note the quality of service and product provided by Rain. Rain recently launched their new unlimited 4G home data plan for a fixed amount of R479 a month. Living in South Africa, we know how expensive data is, not to mention an "unlimited" plan which will leave your pocket feeling very empty at the end of each month. This unlimited plan is a FRACTION of what data would cost with another service provider. I have been a Rain customer since early 2019, on their unlimited off peak plan for R250 a month, and once I saw the new unlimited plan, I jumped at the opportunity to upgrade. The upgrade process took about 2 days (including weekends - meaning they're working very hard during the South African Covid-19 lockdown period), and my internet was upgraded. This unlimited 4G home package is ideal to keep you connected on social media platforms, streaming services such as Netflix, and successfully "working from home" which the lockdown now requires us to do. Rain, generally, also has good coverage in many parts of the country (my family in the North West use Rain as well, with no issues). I have already told my close friends and family to upgrade and switch to Rain. Not only is it affordable - it is also speedy 4G internet, South African and has good customer service.
0 replies
86 months ago
Overdraft Application Woes with FNB Premier Banking
Getting an overdraft with FNB was by far the worst experience I have ever had with the bank. I have Premier Banking, with the team of bankers and the whole entourage. However, that would seem to be the biggest pitfall surrounding customer care for Premier Bankers. I applied for an overdraft through online banking. Followed up the overdraft with the "team of bankers" who instructed me to send my application through to them, which I did. I was further instructed that I had sent through the wrong application, and that a second one would be sent to me. I complied and simply signed the second application and sent it back to FNB, only to be told that there is a discrepancy with the agreement (or something of that nature) and that I would need to send them my ID. The next morning, I receive another email from FNB attaching yet another application (This time, however, the application which was supposed to be attached wasn't attached at all!) This sent me over the edge as all this time, I had to endure the painful process of being kept on hold, calling one representative after another. I also think the fact that you're allocated a new representative each time you call really makes matters worse as you're constantly having to explain yourself from beginning to end with each person you speak to. It was only after I lost my cool with one representative (this was after being inundated with emails insisting that I send another signed agreement through, and calling the FNB Premier line on numerous occasions but to no avail) that I finally got confirmation that the overdraft facility has in fact been activated to my account. For something as simple as an overdraft application, which should have been settled within a matter of days, ended up taking me just under two weeks. This consisted of me sending FNB email upon email, using my own minutes/airtime to inquire about my application, and dealing with FNB representatives who insisted that by doing their job, they are in fact doing me a favour. I sincerely hope that FNB does better to train their representatives on customer care and better deal with customers who have problems which in fact need to be escalated to someone in a supervising capacity for a more tailored and personal approach to assistance. The team of bankers let me down and I am extremely disappointed with the standard and efficiency of service provided. I don't deem it proper practice to tell a client that you are extending a courtesy to them by following up on a problem of this nature, when it is in fact your job. There was however a caveat to my overdraft facility i.e. that it would only be fully activated once my salary gets paid into my account. So here's hoping that it actually does get activated and I won't have to endure the terrible "hold music" they've been subjecting me to. We'll have to wait and see.
56 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)