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Denise M
Active since Apr 2019
10
Reviews
0
Industries
Reviews
10 reviews8 months ago
Excellent service.
Miles Sharp St, Rynfield, Benoni. They were so kind, helpful and efficient. We were stranded at home with a flat battery, but they came and started the car, then at the shop they tested the battery and fitted a new one. As we are pensioners they gave us a discount and didn’t charge for the call-out. I highly recommend them.
53 replies
17 months ago
Apple support is non existent.
Their support is non existent. I used the chat, got the bot and then nothing after 20 minutes waiting. Phoned their WhatsApp number and it wasn’t taking calls, so I messaged it - it wasn’t taking messages. I then phoned on a landline and it said to contact them on Whatsapp or the chat. Grrr.
0 replies
31 months ago
Bogus booking
I booked with them for accommodation, they confirmed the booking and took my money. The next day I phoned the number they supp**** as I had a few questions and it was an agent for the house. He knew nothing about the booking and said they had terminated with Booking.com some time previously, and the house wasn’t available. I cancelled with Booking.com and emailed them as I didn’t want to wait weeks for a refund as I needed it for other accommodation. Other than acknowledgment of my cancellation I’ve heard nothing. I believe this was *****ulent as how could they have confirmed the booking and why should I have to wait for my money? I will never trust and use them again. What would have happened had I not phoned?
0 replies
32 months ago
Makro - truly appalling customer “service”.
Further to my complaint, David Mabena contacted me and said he’d get someone to phone me from Carnival City. Unfortunately someone phoned while I was admitting my husband to hospital so I couldn’t answer. I phoned the number but as it was a switchboard I didn’t know who to ask for. I sent an email to David Mabena on Monday asking for them to phone again. Not only has there not been a further call, I didn’t get a response to the email. This has taken over a month to resolve - truly appalling customer “service”.
131 replies
32 months ago
Makro Customer Care is non existent.
I bought a Kreepy Krauly online at the end of July. The box looked as though it had been opened and the hoses were an assortment of lengths and connections - not what it should have been. I phoned on 1 August and sent the required photos. The last email from them was 5 August saying I must go to the store. I rep**** that I’m not very mobile that’s why I order online and what difference would it make anyway? Despite many emails and phone calls to them I’ve heard nothing since. The last call centre agent said people were not doing their job. All he could do was forward the info to the branch and they must deal with it. I am disgusted with the lack of customer care. I will not shop at Makro again.
132 replies
41 months ago
Online Miladys is atrocious.
I shop online because I’m not able to walk far. I needed to return a dress and was told to take it to a shop. When I said I couldn’t, the support person said she’d come back to me. After my emailing numerous times she finally said I’d have to pay and would get back to me how much. After many more emails she said R72.45 which I reluctantly paid and sent a pop (it’s a lot of money for a pensioner). Still more emails and eventually I was told I hadn’t paid. I resent the pop to the same address which she had told me. Still more emails and a phone call. Some of the replies to emails said the matter had been resolved. Finally after another phone call the matter was escalated and eventually the dress was collected. It only took two months! I am still waiting for my refund for the dress. After 30 years with Miladys I will not shop there again. If they offer online you should be able to return items without going into the shop otherwise what is the point of shopping online?
132 replies
44 months ago
No help for OAPs!!
Very disappointed. My husband is in a wheelchair and I need knee replacements but can’t have them done because I need to look after him. I phoned the Sands and explained that I can’t manage with the low loungers by the pool so need to use a chair, but they are often full. I asked if there was a way for me to book one. He replied that it was strictly first come first served. There was no response when I said that I couldn’t book then. After more than a dozen stays there, I’m very disappointed at the curt way I was dealt with.
74 replies
56 months ago
Great service.
A BIG thumbs up to Christian at Bathroom Boyz. We bought a toilet seat from them online and while fitting it, dropped a connector into a hole and couldn’t retrieve it. They sent another free of charge! A thumbs down to CTM where we actually bought the toilet - they couldn’t have been less helpful.
0 replies
86 months ago
Promises, promises.
I recently posted about Bonitas and was contacted almost immediately by someone from pre-authorisations. She said that I would be contacted by someone from Oncology to give me some answers. I expressed my scepticism and I was right - I’m still waiting.
161 replies
86 months ago
Bonitas tells lies.
We had tried for 10 days to get pre-authorisation for cancer treatment for my husband. Finally late on Friday I was given a pre-authorisation number for the treatment early Monday morning. He was on a drip outside the theatre and was told that it hadn’t been authorised. I gave them the number, but that didn’t help. Thankfully, somehow or other, they agreed to go ahead. I sent several emails to Bonitas about the anxiety caused by this, but there were no replies. I then phoned when they didn’t pay for the scan necessary for the operation. During this call it transpired that the pre-authorisation number was BOGUS. They had lied and invented something to get me off the phone. I emailed several times again to ask for this to be investigated, but still got no response. This is what I have found about Bonitas, that they just keep ignoring you until you give up. Don’t bother trying the Complaints at Medical Schemes either. They insist you use their form which is faulty, so you have to use a comma between every word. I sent everything to them, didn’t hear anything, emailed again, nothing, emailed again and then was told to send everything again. Similar to Bonitas, I think they deliberately frustrate you to see how persistent you are.
112 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (80%)