BM
Bonolo M
Active since Apr 2019
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
Midrand branch - terrific after sales service!
On July 7, 2025, I placed an online order for a dual-monitor power cable, and with my order came a free wireless charger. The item I purchased works exceptionally well. The "free" product I received with my purchase - the LinkQnet DIY Solution wireless charger - is missing an AC Adaptor. It appears to have been removed from the package. I wrote to Susan and the sales team, asking if I could get an AC adaptor, unless the item was offered "free" because it was junk in their inventory. After several emails and follow-ups, I finally received feedback today, July 22, 2025. The management's response is that these units do not include a power supply. But the packaging and description clearly indicate that this charger includes an AC adaptor. I shared images proving this. My complaint remains unresolved.
0 replies
22 months ago
Terrific after sales support!!!
I ordered a new uncapped fibre service for my new home, and paid for my new service on 1 June 2024. As advertised, I should have received a free installation and free router. But in my case, there was already a device installed at the premises (from the previous owner), so the ISP simply re-activated it. Activation was completed on 2 June 2024 when I switched the router on. My ISP is WebAfrica, which does not have a call center for customer service (only live chat on their Customer Zone app or WhatsApp). On 10 June, I had a connection issue, which I later discovered was an area outage in Vosloorus Ext 6 (through online troubleshooting). This outage lasted 3 days. On 14 June, when the area outage was resolved, I still did not have internet (red LOS indicator light still flashing), and that is when I sought help via WebAfrica's WhatsApp channel. Ephraim assisted me, and discovered a fault, which he then escalated to VUMA with reference #224545. VUMA confirmed receipt of the fault and assigned ticket number 00131844. Since then, no one contacted me to update me about the status of my case, or when I can expect technicians to come and assist. And today, 20 June 2024 (6 days later) I called to follow up, but I am being bounced around between WebAfrica and VUMA. Between the area outage (10 June) and today, 10 days has elapsed without me having internet. In a nutshell, this month, I only enjoyed my service for only 7 days. I work from home full-time, with no option to go into an office. What should happen?
0 replies
22 months ago
Terrific after sales support!!!
I ordered a new uncapped fibre service for my new home, and paid for my new service on 1 June 2024. As advertised, I should have received a free installation and free router. But in my case, there was already a device installed at the premises (from the previous owner), so the ISP simply re-activated it. Activation was completed on 2 June 2024 when I switched the router on. My ISP is WebAfrica, which does not have a call center for customer service (only live chat on their Customer Zone app or WhatsApp). On 10 June, I had a connection issue, which I later discovered was an area outage in Vosloorus Ext 6 (through online troubleshooting). This outage lasted 3 days. On 14 June, when the area outage was resolved, I still did not have internet (red LOS indicator light still flashing), and that is when I sought help via WebAfrica's WhatsApp channel. Ephraim assisted me, and discovered a fault, which he then escalated to VUMA with reference #224545. VUMA confirmed receipt of the fault and assigned ticket number 00131844. Since then, no one contacted me to update me about the status of my case, or when I can expect technicians to come and assist. And today, 20 June 2024 (6 days later) I called to follow up, but I am being bounced around between WebAfrica and VUMA. Between the area outage (10 June) and today, 10 days has elapsed without me having internet. In a nutshell, this month, I only enjoyed my service for only 7 days. I work from home full-time, with no option to go into an office. What should happen?
53 replies
35 months ago
FALSE ADVERTISING!!!
My order was not delivered on the next day, as per the "free next-day delivery" advertising. I placed an order yesterday, Thursday, 18 May 2023, expecting it to be delivered by the "next day", Friday, 19 May 2023. This morning, Friday, I realised that my order was not even shipped yet. When I called in, Afika (the consultant) CONFIRMED that my order was eligible for free next-day delivery, and promised to escalate the matter to the warehouse. All products in my cart met the criteria for free next-day delivery - all in stock, and all available in the JHB distribution warehouse (I'm in Boksburg, by the way). Afika escalated the matter, but their resolution was to rather push my order for delivery on Saturday (when I will not be in the office where I'm expecting my order to be delivered). I am now told by another consultant, Samke, to reschedule for Monday when I am back in the office. It is so frustrating because I ordered a car charger for my long distance trip for Saturday. This now means I spent money for nothing!!!
0 replies
50 months ago
Excellent!
Great first consultation with Berna! She was professional and free to share her personal and quite relatable experiences!
0 replies
83 months ago
Poor, poor customer service in Credit department!
I applied for credit in store (Eastgate) on Sunday the 29th June, and I was promised a phone call to notify me about the outcome of my application. However, I have been the one doing the calling since, because the consultant that created my application has been on leave since. No one has bothered to finalise the application and update me - even though they all kept taking down my name and cellphone number during my follow-up calls. Only yesterday afternoon (2 July), after I called the store three times, I was told that my application was not sent through due to a missing document, and I was asked to bring my proof of employment in store. Again, I was promised an "update" call. Today, 3 July, I have called the store three twice already and there is no answer. I applied for credit because of an urgent need for a PC. But the process of this credit application has taken longer than my patience span. I am disappointed.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)