LN
Lee N
Active since Apr 2019
5
Reviews
0
Industries
Reviews
5 reviews35 months ago
Impossible to cancel!!! No service!!! Do not use home-connect ever!
On 30 March this year I emailed home-connect for assistance to cancel my service. I also tried to phone but just got a message that someone will phone me back - no one did. Nobody rep**** to me until 3 April - which was obviously done on purpose so that the 1-month calendar notice day would lapse. When they rep****, they provided incorrect information and I was still unable to cancel. By the 6th of April I still haven't had any assistance - I then tried WhatsApp. On WhatsApp I spoke to 3 different people - ALL of whom gave me more incorrect information again. Only on the 13th of April did I finally get someone to assist me. Hence, they insist that my cancellation date was on 13 April. On 19 April they collected my router. So obviously now they have forced me to pay for April - I'm literally paying because home-connect REFUSED to reply to me and assist me with my cancellation. I am now being threatened to pay for May also - even though they came to collect my router on the 19th of April and disconnected my service. I am literally being ******ed for R800 because they refused to reply to me. Shocking. During my whole time with home-connect, it's been impossible to get help or service from them and our internet speed has never been what is was supposed to be - always slow.
159 replies
77 months ago
Worst service ever, please cancel my contracts!!
I ordered my upgrade on 6 December, and I've had no communication whatsoever regarding delivery. Yesterday I reached out to you on Facebook, you said the courier company couldn't get hold of me, which is a lie, I've had no missed calls or voice messages from any courier company. You also told me I would get feedback today, but nothing. No communication whatsoever. Every month you debit my account exactly on time, but when it comes to my needs, you couldn't care less. Please can you revoke my upgrade request and cancel my contract, so I can go to a service provider that is actually interested in their clients. I also don't understand why the courier company has to phone me - why can't they just deliver???
244 replies
80 months ago
Not able to make a booking
My husband bought me a voucher for a massage at your spa. I am unable to get hold of you to make a booking. I’ve submitted a webform, sent an email, called how many times - your phone doesn’t work and sent 3 messages on Facebook, not a single reply from any of my messages on any platform. Please can you refund the voucher so I can go somewhere else.
0 replies
83 months ago
Awful after sale services. No support once you’ve signed up.
Before I signed up with home connect their service was amazing, they phoned daily to check and see if I needed any information or assistance. The moment I signed up they completely lost interest. Our line speed is always slow. They are billing me for a full 20/20 line, but this is never what is provided. Nobody answers my messages or emails, yet my bill is on time every month, AND I GET INVOICED IN FULL FOR A 20/20 line which is not what I am getting!! Not even close! And nobody is interested in replying to my messages. All I get is a message DAYS later, asking me to submit a ticket. I can’t even get my account cancelled!!!
539 replies
86 months ago
Worst service ever, and impossible to cancel an account!
Over a month ago I sent an email to BitCo asking to cancel my account. Simply because our line speed is always extremely slow. They charge R1000 pm for a supposed 5/1 line, where other providers offer a 20/20 line at R850. I received only an automated response saying that my ticket has been escalated. Nothing else. A few days later I sent the same email with the same request and the same response. A couple days I got a message saying “this ticket has been closed as the matter has been resolved”. WHAT??? I then tried phoning. I was transferred around and ended up speaking to four different people, none of which knew who I can speak to to cancel my account. The last person I spoke to promised me that someone will phone me right back (still waiting). I then tried Facebook. I got a call from the marketing department who also promised that someone would phone me and, low and behold, I’m still waiting. I then sent a courtesy letter, seeing that absolutely no one in their company works with cancellations, and they clearly don’t care in the least about their customers - informing them that I am asking my bank to put a stop to their debit order, because they are in breach of their own terms and conditions - billing me for a service that they are not providing and offering ZERO customer service. After they sent me an invoice for this supposed service, I said to them that I have cancelled my account, to which their reply was : “you must give a months’ notice”!!!!!! I HAVE BEEN TRYING TO CONTACT THEM FOR MORE THAN A MONTH!!! And, after my debit order didn’t go off I received a threatening email! Shame on you BitCo. Honestly. Please come take your dish. And for crying in a bucket, please just cancel my account. You don’t care in the least about home users so it shouldn’t make any difference to your life.
112 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (20%)
1 Star
4 (80%)